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Feldman Chevrolet of Novi
Novi, MI
332 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 332 reviews
June 21, 2024
My family has been a lifelong customer of Feldman Chevrolet of Novi. We've leased and purchased multiple vehicles over the past 15 years, and have exclusively given our business to this dealership. I Chevrolet of Novi. We've leased and purchased multiple vehicles over the past 15 years, and have exclusively given our business to this dealership. In December 2023, I visited the dealership to trade my leased vehicle in early for a new lease. I successfully swapped my existing vehicle for a new lease 3 months early. This is where our issue began. The dealership failed to correctly ground the vehicle (turn the vehicle in), which resulted in a continued autopayment for 2 months of a leased vehicle I no longer had. Mistakes happen, and I wasn't upset about it. I called the dealership to let them know, and they directed me to GM Financial. After countless phone calls to GM Financial and the dealership over the span of 6 months, it was determined that the dealership was responsible for paying me back for the 2 months I paid for a leased vehicle I did not have. The sales rep I worked with, Viola, refused to take responsibility or acknowledge that I was owed 2 months of payment back (for a mistake she made). We tried to get in contact with the manager, Ryan, via email, asking to meet in person to explain why the dealership, not GM Financial, owed us the money back. The manager refused to meet in person, stating in an email that "there's nothing to discuss." We escalated this issue to the Regional Sales Manager 1 month ago, and still have not heard back. I am not upset about the mistake that was made- accidents happen. I'm extremely disappointed in the customer service, communication, and lack of accountability of the dealership- especially considering we're one of their top customers with how much we've spent as a family of 5 all owning or leasing vehicles from this dealership for 15 years. We will be taking them to small claims court. I post this as a warning to other potential customers- if they did this to us, they could do it to you, too. I highly recommend not giving this unethical dealership your business. More
by Lindsey
Employees Worked With
Viola, Ryan
February 16, 2024
Friendly, fast, efficient. My service advisor Eric Tippett was excellent. Made sure I got my service discounts and helped me with the rebates. Provided professional recommenda My service advisor Eric Tippett was excellent. Made sure I got my service discounts and helped me with the rebates. Provided professional recommendations about what to do about future service without being pushy. Waiting room is clean and comfortable. Beverages and snack were provided. Got out with Oil Change and tire rotation in less than 1 hour. More
by MarkS87722
Employees Worked With
Eric Tippett
January 31, 2024
They are still doing th ole Bait and Switch. Their AI system sends out Sale Prices in a personal email to you but they will not honor the price they send you. They said the sale price was with e Their AI system sends out Sale Prices in a personal email to you but they will not honor the price they send you. They said the sale price was with employee discount but that was not writtne anywhere in the email they sent me. More
by TruLuv
Employees Worked With
Viola Xhaya
July 05, 2023
I purchased the car at the end of lease and they convinced me they will take care of everything and i do not have to go through the hassle of going to secretary of state. the process is so slow and convinced me they will take care of everything and i do not have to go through the hassle of going to secretary of state. the process is so slow and they are not responsive. it would have been much easier had i bought the car directly from GMF More
by Akkam
Employees Worked With
Tom Dennis
June 26, 2023
Great overall experience. Would highly recommend! 75% of the staff who assisted me were female - that's important, and they were all great. Would highly recommend! 75% of the staff who assisted me were female - that's important, and they were all great. More
by sherri.switala
Employees Worked With
Viola Xhaja, Vivian Rose, Karen Munoz, George Hawkes
March 02, 2023
!!Scamsters!! I was delivered a different vehicle than I was shown and test drove. It is a different color and missing features. When confronted,they refused to pull the CCTV footage to confirm which car th was shown and test drove. It is a different color and missing features. When confronted,they refused to pull the CCTV footage to confirm which car they gave me to test-drive. A-Grade Crooks More
by Chandu
Employees Worked With
Viola,Hailey
March 02, 2023
this place will profit off of your ignorance. do your homework before coming here. the sales managers will love that you did your homework. do your homework before coming here. the sales managers will love that you did your homework. More
by bob ramsey
Employees Worked With
would rather not say because the consultant was doing there job the bald manager is a snake
February 19, 2023
Bought a Bolt EUV here. The dealer was very kind when I boght the car. But the chargeing cable came with it qas defect, claimed it is defective at the service in December, t The dealer was very kind when I boght the car. But the chargeing cable came with it qas defect, claimed it is defective at the service in December, they requested pictures several time, gave them the pictures over and over again, NO replacement given for months, ended up purchasing a new cable. Buying experience is good, but the service is terrible. More
by Park
Employees Worked With
Tim Brown
