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Feldman Chevrolet of Novi
Novi, MI
331 Reviews
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Showing 331 reviews
October 21, 2024
I recently purchased a used vehicle from Feldman of Novi. They worked very hard to get me very close to the price I was looking to pay for it. I am very happy with that. My overall experience though was not They worked very hard to get me very close to the price I was looking to pay for it. I am very happy with that. My overall experience though was not the best. When we first walked into the dealership I felt like I was walking into a good ole boys club. The floor staff were tossing stooping a football and seemed like they were there to have fun. My salesman was working with three customers at the same time. Once we agreed on a price (which I am very happy that they were at least willing to negotiate) we waiting for the paperwork to be created. We were there 3 hours! When we got up to leave everybody got into action, up until then they avoided us like the plaque. We signed the paperwork and planned to pick up the vehicle the next day. The next day when I picked up the vehicle, there was only one key-fob I was told the vehicle had 2 key-fobs, naturally one had to be ordered. I sat alone in my vehicle in the parking lot for an hour expected it to be “delivered” to me, once again the salesman was working with multiple customers. when I got in it the front floor matts were missing, the rest of the nice protective matts were in there but the front one were mysteriously missing from yesterday, the indents were still in the carpet from then, but they could not be found. So while I sat in my new car waiting for the salesman to “find” the missing floor matts, I set up my phone , SiriusXM and on star account. I was told my the on star representative that there was a safety recall still reporting on my car. When the salesman came to tell me he couldn’t find the matts and they would have to be ordered and the key-fob would also have to be ordered. I left because I had been there long enough. I had to return a week later for the matts and the fob. When I return I addressed the safety recall and I also wanted to address a new issue, the front right tire is bald on the outside, very strange for a vehicle that has less than 26000 miles on it. I was told about the safety recall that every vehicle (this was a lease turn in) goes through a complete inspection and the recall was probably taken care of but never updated in the system. When they took the vehicle to the service department guess what! The recall fix was never done. Big red flag. I asked that the alignment/balance get evaluated because of the bald tire. I was told they looked at it and they couldn’t see anything wrong, guess what the paper work I was handed never said anything about it. Do I Love my car YES! Did I love my experience- NO! Will I continue to use Feldman dealerships- YES because I go to the one in Highland and their service is 200%! More
by MMV
Employees Worked With
Prefer not to call them out
September 11, 2024
I was a loyal customer with Novi Chevrolet for 7+ years and have never been treated with such disrespect when trying to lease a vehicle. I noticed a lot of new faces at Novi when I walked in to roll into a and have never been treated with such disrespect when trying to lease a vehicle. I noticed a lot of new faces at Novi when I walked in to roll into a new lease. Salesman Jack Ringwood was very unprofessional, pushy, and argued a $15 a month difference on a stock Equinox he put me in at $1500 down, 430$ a month. Later, I received a $767.07 bill from GM Financial stating Novi didn't pay the total lease buyout on my previous vehicle. Ryan Palter, Manager of sales, put the blame on GM Financial as well as slandering their name, stating how “they” don't work well with Novi and don't have their backs, concluding that Novi isn't going to pay. After filing a breach of contract Ryan agreed to pay the balance (I saved these voicemails for proof)! 6 weeks later I received another bill from GM financial, the balance was still not paid. At this point in 12 days, it is going to affect my credit. I must have left 4+ voicemails and called over and over. Ryan would not answer my calls or call me back. Ryan Palter was argumentative, rude, extremely unprofessional, and avoided each phone call I made. SAVE YOURSELF AND FIND ANOTHER DEALERSHIP!!! This issue was finally resolved after a month of phone calls, horrible treatment, and the amazing guidance from GM Financial staff! More
by njohnspe
Employees Worked With
Jack Ringwood/Ryan Palter
August 30, 2024
Absolutely dissapointed in the treatment we recieved. Our high country suburban stalled ok the way to the airport.the vehicle was toed to feldman cheverolet of novi. The replaced the engine that took th Our high country suburban stalled ok the way to the airport.the vehicle was toed to feldman cheverolet of novi. The replaced the engine that took three weeks longer than was promised. GM and feldman would not give me the same size vehicle. 4 months later I get an oil leak and rattling in the vehicle. We took it back. They blamed it on an oil change place. Thr next morning there was a puddle of oil in the driveway. This is how they treat people that buy there top of the line suburban high country. Mind you They know we have four children being driven around in this vehicle More
by Dloss79
Employees Worked With
Eric service manager
August 26, 2024
Received a letter from George Hawes the GM. Called and a trey answered and said he is George's assistant? He is a let down to deal with! Never had George call me only texted me back when I reac Called and a trey answered and said he is George's assistant? He is a let down to deal with! Never had George call me only texted me back when I reached out to him!I am thinking the letter I got is a scam! Don't think I will be buying my new Chevy from Feldman! More
by sbashford
Employees Worked With
George Hawes
August 07, 2024
Jeremiah was excellent. . Took care of all the paper work with previous accounts...Insurance, ETC. Explained everything new in the Blazer, just a great job. . Took care of all the paper work with previous accounts...Insurance, ETC. Explained everything new in the Blazer, just a great job. More
by rangelogolf
Employees Worked With
Jeremiah Alvarado-excellent
July 16, 2024
What a joke of a dealership. I’ve come multiple times for my brand new truck because I put a lot of miles on my truck for work. They’ve “forgotten” to do tire rotations 2 times, I’ve come multiple times for my brand new truck because I put a lot of miles on my truck for work. They’ve “forgotten” to do tire rotations 2 times, I had to drive back and waste my time when I noticed. It’s easy for me to notice because I have a scratch on 2 rims and neither rim was in a different spot. The service manager is awful to work with. The service advisors lie straight to your face. I personally believe their training includes a week long “how to lie to customers” training course. I purchased wheel and tire packages, extended warranties, and the factory warranty is still on the truck. They ALWAYS say it’s not covered, no matter the issue. Before they even look at it. They’ll call out the service manager to make sure it’s not covered. He will look at something and say “oh yea that’ll never be covered” without even taking a look at it or having it taken apart. My first experience… a piece of trim on my brand new truck (200 miles) is bent and clearly a factory defect. The service manager comes out, yanks it out, looks at it, and says yea this isn’t a big deal at all, we won’t replace this, new one will be exact same. I tell him, look at the same trim on the passenger side of my car, it fits perfectly and it’s flush with the side of the center console like it should be, compared to the trim on the driver side it’s clearly noticeable. This is a little defective trim that shouldn’t be a problem to have taken care of. His exact words “yea that’s just how it’s going to be? What did you expect buying a Chevy?” He proceeded to tell me that “it would be too much work to replace the trim because it is sold as an assembly with all the rest of the trim in the front” My response was simply “I don’t care how much work it is, take care of it under warranty like it should be” He let me know he would order the parts and it would take 2-3 weeks. 2 months later I call in and they have no record of my previous visit and no parts on order. Next experience is with my wheel and tire package. I specially chose the highest package that will cover rim scratches. The first thing the service advisor tells me is that it’s not covered. I showed him on a piece of paper that is signed by the dealership that this is covered under the warranty. He proceeded to tell me he has worked here for 2 years and never has he seen a rim covered. So either he is lying or finance department lied to my face when they sold me the warranty. I call finance, they tell me it’s all covered. I call service, they tell me it’s not. I ask the departments to communicate with each other to figure this out, and no one calls me. I call back 2 weeks later and they have no record of anything or my visit at all. My most recent experience… the passenger mirror falls out when I try to adjust it, truck has 20k miles on it now and has no scratches or dents or any signs of me crashing the car. The service manager walks over, looks at it for 5 seconds, says “oh yes this will never be covered”. I get a quote for $1700 to replace the entire mirror assembly. He says it isn’t covered under factory warranty or under the extended warranty. I take it to my local guy at the gas station, he takes the time to use a screwdriver and work on the mirror for 5 minutes. He fixes it and charges me $0 (I forced him to take a big tip). The service advisors in general are just rude and serve no real purpose to the facility. I’ve worked with 4 of them. They all need training in customer service. Someone should write DO YOUR JOB on the wall in big letters. The service manager is the worst service manager in the country. He just takes a peek and makes a decision. No one actually takes the time to take anything apart and look at it. If I had caved and not held my ground, I would have paid $1700 for something that would have been fixed in 5 minutes. I guarantee the dealership would have fixed it and charged me $1700 without replacing any parts at all. Save yourself More
by Rishyvohra
Employees Worked With
James Jordan, Tyler Ferguson
June 24, 2024
I visited Feldman Chevrolet in Novi on 6/24/2024 to test drive the Blazer EV. After completing the test drive and returning to the showroom, the sales rep, Viola, asked how the drive was. I told her it was drive the Blazer EV. After completing the test drive and returning to the showroom, the sales rep, Viola, asked how the drive was. I told her it was pretty good and that I would like to get a price since I plan to buy a new car within two weeks. Viola told me to send her an email about my purchase plan. I asked if I could get a price right away since I was very interested, but she just repeated that I should email her and then walked away. What kind of service is this? It's the worst experience I've ever had at a dealership. More
by Gye
Employees Worked With
Viola Xhaja
June 21, 2024
My family has been a lifelong customer of Feldman Chevrolet of Novi. We've leased and purchased multiple vehicles over the past 15 years, and have exclusively given our business to this dealership. I Chevrolet of Novi. We've leased and purchased multiple vehicles over the past 15 years, and have exclusively given our business to this dealership. In December 2023, I visited the dealership to trade my leased vehicle in early for a new lease. I successfully swapped my existing vehicle for a new lease 3 months early. This is where our issue began. The dealership failed to correctly ground the vehicle (turn the vehicle in), which resulted in a continued autopayment for 2 months of a leased vehicle I no longer had. Mistakes happen, and I wasn't upset about it. I called the dealership to let them know, and they directed me to GM Financial. After countless phone calls to GM Financial and the dealership over the span of 6 months, it was determined that the dealership was responsible for paying me back for the 2 months I paid for a leased vehicle I did not have. The sales rep I worked with, Viola, refused to take responsibility or acknowledge that I was owed 2 months of payment back (for a mistake she made). We tried to get in contact with the manager, Ryan, via email, asking to meet in person to explain why the dealership, not GM Financial, owed us the money back. The manager refused to meet in person, stating in an email that "there's nothing to discuss." We escalated this issue to the Regional Sales Manager 1 month ago, and still have not heard back. I am not upset about the mistake that was made- accidents happen. I'm extremely disappointed in the customer service, communication, and lack of accountability of the dealership- especially considering we're one of their top customers with how much we've spent as a family of 5 all owning or leasing vehicles from this dealership for 15 years. We will be taking them to small claims court. I post this as a warning to other potential customers- if they did this to us, they could do it to you, too. I highly recommend not giving this unethical dealership your business. More
by Lindsey
Employees Worked With
Viola, Ryan
