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Feldman Chevrolet of New Hudson - Service Center
New Hudson, MI
3,172 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,172 Reviews of Feldman Chevrolet of New Hudson - Service Center
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Verified Customer
December 26, 2022
Dropped my truck off on 12/12 first thing in the morning for a check engine light and received a call around 4pm that my truck needed a new turbo, at the time they told me the part was in Lansing and would for a check engine light and received a call around 4pm that my truck needed a new turbo, at the time they told me the part was in Lansing and would be here by the end of the week. After expecting a call with an update on Friday 12/16 and not hearing anything I called the dealership for an update on Monday 12/19. When I called the service advisor had no idea on the status and asked if he could call me back with an update, 45 min later I got a call saying they were still waiting on the parts, I asked for them to give me a call the following day with an update, near the end of the day with no call from them I called back. This time the advisor let me know the parts had actually shown up the day before and that he expected the truck to be done on Wednesday if not that evening. I asked again for them to let me know either way as I was in the process of selling the truck when this issue happened and wanted to schedule a new time for the buyer to pick it up. As I expected I did not get an update or call from the dealership on Wednesday so I called again, this time he said the technician was still having an issue removing the turbo from the truck and said he did not know when it would be done. I again asked to be updated the following day, after again hearing nothing all day on Thursday I called and the the advisor said it would probably be done in 2 hours but could not promise anything, I asked to be updated by the end of the day either way. This time I got a call back that the truck was now finished and ready to be picked up. Friday morning I arrived at the dealership to pick up the truck, when it was pulled up the advisor handed me the keys and walked away. I got in the truck and it smelled terribly of exhaust, not sure how the advisor consensually handed me the keys with the truck in this condition as there was clearly an exhaust leak from the turbo installation. With the buyer (another dealer) showing up to purchase the truck in an hour and not wanting to deal with this dealership again I drove the truck to meet the buyer and explained the situation to them. Overall some of the worst levels of communication with a customer I have ever experienced along with the poor service on the turbo change. I was also without a truck for 2 weeks with no loaner offered. I will not be back to this dealership for anything in the future. More
by jake.horgan10
Employees Worked With
Service Department
December 26, 2022
GREAT JOB NICE AND FAST WITHOUT APPOINTMENT SERVICE WAS NICE AND CLEAN AND WARM AND THE JOB WAS DONE FAST GOT ME IN AND OUT NICE AND CLEAN AND WARM AND THE JOB WAS DONE FAST GOT ME IN AND OUT More
by 01RANDYLEWIS
Employees Worked With
Other Employees :
Patrick Crowley, Howard Wickings, Mike Groff
December 23, 2022
I brought my 2015 Equinox to address a recall issue. Pete the Service Manager pulled my vehicle up after I had scheduled it for repair via the call center representative. It was ready in less than two h Pete the Service Manager pulled my vehicle up after I had scheduled it for repair via the call center representative. It was ready in less than two hours. More
by cordell11809
Employees Worked With
Pete
December 22, 2022
Very efficient oil change and tire rotation. Also took care of a couple of simple recalls at the same time. Friendly, clean, pleasant. Easy scheduling. Also took care of a couple of simple recalls at the same time. Friendly, clean, pleasant. Easy scheduling. More
by MMAHER5755
Employees Worked With
Deborah in Service Dept.
December 22, 2022
Came in for wiper blades, but there was a hiccup. Pete Jezdmir, my service writer jumped right on it and made it right! He's a Superstar at Feldman Chevrolet of New Hudson!! Pete Jezdmir, my service writer jumped right on it and made it right! He's a Superstar at Feldman Chevrolet of New Hudson!! More
by MAGRECH
Employees Worked With
Pete Jezdmir
December 21, 2022
Very efficiently handled, with utmost professionalism and great communication from the appointment, confirmation all the way throughly the payment. great communication from the appointment, confirmation all the way throughly the payment. More
by DETROITRECRUITER
Employees Worked With
Service department
