Feldman Chevrolet of New Hudson

I purchased a 2011 Malibu from Liberty Chevrolet on June 23. Between 400 and 900 miles on the vehicle I had four instances of steering wheel vibration. The intensity and duration of the vibration increase 23. Between 400 and 900 miles on the vehicle I had four instances of steering wheel vibration. The intensity and duration of the vibration increased each time. I took the car to Liberty Chevrolet Service on July 11. Approximately two hours after checking my car in for service, the service person told me there was nothing wrong with my car. I told him there was indeed something wrong with the car. He told me I was probably just feeling the vibration from Michigan's rough roads. I explained that the Oldsmobile Alero the Malibu replaced had 259,235 miles on it, this was not normal and was certainly not rough roads. He insisted there was nothing wrong with the car. I asked to speak to his supervisor who then instructed the young man to have another technician look at the car. After another two hour wait, I was again told here was nothing wrong with the car. I insisted that was indeed something wrong, explained that I did not feel safe driving a car that clearly had something wrong with the steering, and even asked the young man if I was his grandmother would he tell me the car was perfectly safe. He said yes and gave me my keys. I drove around to the sales area, confronted my salesman with the problem. He talked to someone, came back and told me the car was perfectly safe, there was nothing wrong with it and if I had further problems I should just call on star for a tow. I reluctantly left and approximately 250 miles later the steering wheel started pulling violently to the left. I was on the west side of the state. I had the car towed to Meyer Chevrolet in New Era, MI They gave me a loaner vehicle, contacted GM, and discovered that GM was having problems with the motor that controlled the steering on this car and that the motor should be replaced. I believe that the time Meyer Chevrolet spent contacting GM represented a fraction of the time Liberty Chevrolet spent telling me there was nothing wrong with my car. Meyer Chevrolet, a small town car dealer, understood the concept of customer service and went the extra mile to make inquiries about possible problems with this new vehicle. Liberty did not. I will not be returning to Liberty for service. I will go to Meyer when I am on that side of the state. I have heard that GM has recently recalled thousands of these Malibus for the problem I was having. More

A special had actually brought me into the dealership. However, as soon as I walked in it seemed as if that deal was off the table. They were not able to meet any specifications THEY advertised and quoted However, as soon as I walked in it seemed as if that deal was off the table. They were not able to meet any specifications THEY advertised and quoted me a whopping $2500 to have A/C dealer-installed. While they were friendly, I walked out feeling as if they were trying to screw me over. More

My boyfriend and I stopped in at Liberty Chevrolet and Mike Seacord helped us narrow down what we really want in a vehicle. He was very efficient and informative. Even though we did not purchase a vehicle Mike Seacord helped us narrow down what we really want in a vehicle. He was very efficient and informative. Even though we did not purchase a vehicle on that day we plan on coming back purchasing one in the near future and we look forward to having Mike Seacord help us out. I wish all salesmen put thier heart into their job as much as Mike does. More

Wow!!!!!!!! What an amazing experience:) Liberty Wow!!!!!!!! What an amazing experience:) Liberty Chevrolet and Mike Seacord were AWESOME! I was looking for a vehicle that would meet me and my fam Wow!!!!!!!! What an amazing experience:) Liberty Chevrolet and Mike Seacord were AWESOME! I was looking for a vehicle that would meet me and my families needs. My son and I stopped into Liberty Chevrolet in the summer of 2009 and was greeted by a smiling red headed sales person. Mike Seacord listened and understood what we were looking. He knew I wasn't able to do anything right away. He periodically phoned to inform me of what was "out there" and to touch base. I finally decided in November 2010 to make my final decision. Mike was honest, fair and went above and beyond to solidify the lease. I love my 2011 Chevy Traverse AWD! Mike called afterwards to make sure I was happy with everything. This is my 9th time deciding on "what car to get?" Honda/Ford/Chrysler/GMC/GM vehicles and without a doubt this has been the best experience I have ever had. Thank you Mike and Sam Atone at Liberty Chevrolet! I highly recommend you. Lisa Leeman More

We had a wonderful experience buying our car from Liberty Chevrolet. I contact Liberty Chevrolet through email initially; I did all my initial shopping around for which vehicle to buy for my dad through the Chevrolet. I contact Liberty Chevrolet through email initially; I did all my initial shopping around for which vehicle to buy for my dad through the website, and emailing my questions to the sales personal Mike Jones. Mike was very patient and I never got any impression of him trying to push me a car. I told him what I was thinking and he was very helpful and willingly providing me with details on the vehicles and prices. When I first arrived at the dealership I was greeted by a friendly lady at the front. This is one of the nicest things I like to see more of in dealerships. Lot of times when you show up you usually see some pushy salesman or sometimes if your unlucky the salesman are busy, you are stuck looking around with no one helping you till when someone finally becomes available. But with the lady at the front greeting you, you immediately feel like you are being serviced… After my initial visit and figured out what models I want my dad to test drive, we scheduled another appointment on the weekend. (Just a side note, their hours of operation is very friendly, they have 2 days a week they are open very late 9pm, great for us who work during the day, and they are open on Saturday 10am to 4pm) My dad was very happy with the service at the dealership, too. He commented on how it seems much “relaxed”; he doesn’t feel like he's been pressured to buy. While my family (of 5) was waiting for them to prep the second car to test drive, another very nice gentleman came by and asked if anyone want something to drink and later I realized he was the manager. It is just great to see even being busy as he is; he was very nice and kind to take a moment to greet and offer us something to drink. Bottom line, we got a GREAT deal for a very nice vehicle which my dad loves and just awesome service from everyone at the dealership. From the always smiling greeting lady, to our sales personal Mike Jones and to the wonderful manager who both my wife and cousin said was just the nicest person they have ever met. This place has a nice feel, its friendly and for sure my family will come back here in the future. More

When I was in need of body work I was not sure where to go in all honesty, a friend told me about Liberty Chevrolet. From their description and some research I figured they were worth a shot. I couldn't be go in all honesty, a friend told me about Liberty Chevrolet. From their description and some research I figured they were worth a shot. I couldn't be happier with the decision I made. Liberty Chevrolet was not only courteous, they were very prompt. What better to accompany friendly service then quality work, and they do just that. They were very reasonable on their pricing also. Overall my whole experience with this dealership made me a life long customer and I recommend this company to anyone whom is researching dealerships! More