Feldman Chevrolet of New Hudson
New Hudson, MI
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 1:00 PM
Sunday Closed
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Showing 5,199 reviews
Service department - Not Good I will not be going back. Request was to do a check of the car and let me know what was wrong, well the Service Air Bag light that was on and it was I will not be going back. Request was to do a check of the car and let me know what was wrong, well the Service Air Bag light that was on and it was still on when I picked the car up. they let me leave with a safety issues like that? they did replace a battery for $228 according to bill $79.95 parts so that means $148 for labor?? To replace a battery?? they also charged me $45 to tell ma a sensor was bad. Well the information center on my dashboard told me the same thing. This place just does not do the job! More
Buyer's Remorse Buyer's remorse: First off, should have never gone late evening before closing. Thought I go in take advantage of special 20% off & upgrade my vehic Buyer's remorse: First off, should have never gone late evening before closing. Thought I go in take advantage of special 20% off & upgrade my vehicle (2014 impala LT), which was already underwater, to newer vehicle (2017 impala Premier). Payments would be around same & I'd have a newer upgrade! Well, once all the negotiations(not much, I wanted the upgrade) ended, time to sign on dotted line. Second mistake, been there too long & it's past closing hours, I just want to get my new ride & leave so after he tells me the price, I'm flabbergasted. Finance mngr. says it's because I was underwater on previous car loan & sales tax. Whatever, we've called my insurance & made the changes to new ride, I got the payments(almost) I wanted, so lets hurry & sign so I can get out of here. Everything he said while signing didn't matter, I'm ready to go...I take full responsibility for my stupidity, but as I go over the paperwork the next day, the remorse hits home. The interest rate the seller actually corrected ME on during conversation when I averaged up, was .09 more than what HE said. No biggie, but he lied or changed it for better commission. Extended warranty, wheel & tire warranty, gap insurance & 72 month pmt plan now 84 month plan...kicking myself, but oh well, then I go into rectify mode. They have a 3 day buy back, I want the car but not the terms. Well, I'll just cxl all the extra insurance so I call the very next day after sale & they say they'd have to rewrite it up & I'd have to come back in. Meanwhile, I received a call from finance company saying I'm approved for car loan & they'd fed ex preapproved check. I rcvd the check next day & thought wow this will rectify everything since interest rate was 4% less than what dealer got me & back to 72 mth term. Now it's two days after original sale, I go into dealership to cxl my extra insurances as they stated over phone they'd have to rewrite it up. I'm thinking, well since you have to rewrite it, BAM!!! HERE'S a preapproved check, rewrite up with this...talk about halt everything then comes the well we've already submitted loan to bank & I should wait 30 days to cxl insurances...at the time, I was thinking, fine I'll just refinance but cxl my insurances today, so I did. They said it would take 30 to 45 days for refund on insurances & check would be sent to bank they set my loan up with. Well, this is where I'm at now; soon as I drove that new car off the lot it dropped 16k in value so refinancing out the window & it's been over 75 days since I went back into the dealership to cxl insurances. I've made several calls, talked to several people but no refund, just run arounds & not one, not one return phone call on status of refund out the several people I've talked to. NOT ONE RETURNED PHONE CALL!!! BUYER'S REMORSE!!! Thx Tony & Bill Groth for the tag team!!! My Stupidity tho!!!!! More
Worst car purchaseing experience EVER. This was the WORST experience I have EVER HAD while purchasing a vehicle.. Between fouled up paperwork which added to the price of the vehicle and This was the WORST experience I have EVER HAD while purchasing a vehicle.. Between fouled up paperwork which added to the price of the vehicle and the OUT AND OUT lies from the executive sales persons who refuse to return phone calls or E-Mails it has brought me to entering this statement. I am still willing to sit down and review the problems but it is very clear at this point that those who represent Feldman are not in that frame of mind., More
i enjoyed shopping for my new truck feldmans chevrolet was very helpful and answered all my question on the truck i wanted to buy. helped me find just the right truck for me i love my ne feldmans chevrolet was very helpful and answered all my question on the truck i wanted to buy. helped me find just the right truck for me i love my new truck More
New Car Lease Though I was already shopping for another car (14yr old vehicle on its last leg) I suddenly had to make quick decisions as my old car quit! Dave Mason Though I was already shopping for another car (14yr old vehicle on its last leg) I suddenly had to make quick decisions as my old car quit! Dave Mason greeted me on the Feldman lot, listened to 2 minutes of telling him why I was there and what I needed (budget big concern) and completely honed in on a perfect solution that was even better than the direction I was taking. He and the staff did all the work. I came in to sign the papers. I had previously educated myself on leasing so I was prepared with what's customary and what's negotiable. I DID NOT HAVE TO NEGOTIATE. It was a fair lease that he worked with the right vehicle and options to meet my budget and personal satisfaction in a vehicle. WAY TO GO DAVE! GOOD JOB! More
Service department is horrible! I purchased new Michelin tires from them at 68,000 miles and have had to return to them because the tires wouldn't hold air. At 73,000 miles I have b I purchased new Michelin tires from them at 68,000 miles and have had to return to them because the tires wouldn't hold air. At 73,000 miles I have been back to them 4 times and the tires still don't hold air!! $1,000 up in smoke! More
Totaled my Car. Sold me a Lemon. I went to this location to purchase a Chevy that I had found online. The purchase went well, but upon trying to switch the plates off my current ve I went to this location to purchase a Chevy that I had found online. The purchase went well, but upon trying to switch the plates off my current vehicle, the salesman I was dealing with ran into an issue where he could not remove the old plate. He gave me a temporary plate and told me the service center would use an impact hammer to get the plate off my old car the following business day. I transferred the insurance to the car I purchased as requested, and returned the next day. Upon my return, I picked up the keys and the plate and went to find my old car parked somewhere on the lot. I found it with both front windows rolled down, unfortunately after a thunderstorm had passed through the previous night frying all of the electrical components. I was shocked, to say the least, as this was not the condition I had left my vehicle in when I entrusted it in your care. This spiraled into a huge argument with the manager of the used cars department that seemed to think this was not their fault. Unfortunately, to my knowledge my vehicle was no relative of Christine, and therefore probably did not have the capacity to roll the windows down on its own. Your manager then tried to dismiss the issue by suggesting I file an insurance claim (after I had transferred insurance and it was no longer covered). You finally agreed to purchase my old vehicle for $1200 to avoid the scene I was creating in your lobby. I know I could have gotten more than that on the private market, but whatever. I left somewhat appeased but still incredulous at what had just happened. The amount of ineptitude was worthy of a Seinfeld episode. 6 months later, I have had nothing but problems with the Chevy I was sold. The car stalls out at a stop light and I lose all forward drive. Had I taken this to a less reputable mechanic, I would have had to pay for the transmission to be rebuilt ($2500), luckily he was able to tow it back to his shop and replace a hose which had snapped. Maybe you guys had no idea this was a lemon. In fact, given my previous experience when purchasing, I am pretty confident you had no idea, and are just incompetent and clueless in every aspect of car sales and car maintenance. Maybe your guys missed their callings as circus clowns and decided to go into auto sales. I have no idea. Regardless, I don't think I will ever purchase another vehicle at a Feldman dealership ever again. More
Crooked Sales team Watch out for the Sales team, they play with hidden addon fees. My lease was up and I came in a month early to check out new vehicles so I can decide Watch out for the Sales team, they play with hidden addon fees. My lease was up and I came in a month early to check out new vehicles so I can decide when the time comes to turn in mine. The sales guy said we can pay your last payment on your lease if you want to get in something today. I asked for a 3 year lease but yet they would only offer me a 24 month lease on a Colorado The monthy price seemed high and I asked is this your rock bottom lease price with no add-ons and they said yes. I was there for 5 hours waiting to sign my new lease and I said I would just come back on Monday so the sales guys came out and said we can just get your paperwork signed and the finiacial officer will email you your copies so I said great. He rushed through the signing and I asked what all these extra charges were and he said they were just lease charges. Later that week I emailed and called multiple times but no paperwork from my sales guy so finally a week later I got a hold of the sales manager and he sent me the paperwork. As I'm going through the paperwork I see several charges abbrievated but no explaination. I finally got some answers from the sales manager on what these were. First they roled over my last month lease into my new one but they said they would pay it. Second they sold me a 36 month oil change service but I'm only leased the car for 24 months. Then I find out they also sold me an extended warrenty but again I'm only leasing the care for 24 months, well inside the factory warranty. No one expained these extra add-ons they sold me when I bought it and I'm told that the deal is final and there is nothing they can do. Crooked sales team! More
Salesman is a liar The salesman lied to us about the 3 day buy back gurranty. He told us that the starting day is the day when we pick up the car. Since the car we are i The salesman lied to us about the 3 day buy back gurranty. He told us that the starting day is the day when we pick up the car. Since the car we are interesting to lease is no at the dealership, we signed the lease think to use the three day buy back. When we went to dealership to return the car (we saw a few issues with this new car) and we were told that the starting day for the three day buy back was the day we signed the lease which was more than 3 days ago!! is it legal to do it-lie to the customer! More
Great customer services! I purchased a 2015 Chevy Impala in August. Alan was the person who helped me. A very nice man and was determined to put me in something new. He promis I purchased a 2015 Chevy Impala in August. Alan was the person who helped me. A very nice man and was determined to put me in something new. He promised that I would walk off the lot in a new car and I did! Thanks again Alan! More