Feldman Chevrolet of Livonia

I like that the people that work at the dealership are always friendly and eager to help people with their car needs. I come in for a routine oil I like that the people that work at the dealership are alw always friendly and eager to help people with their car needs. I come in for a routine oil I like that the people that work at the dealership are always friendly and eager to help people with their car needs. I come in for a routine oil check change tire rotation. I think it’s like this 16 point inspection of my car. They always do it in a timely manner and a bonus this time my car was washed. More

I scheduled my first oil changed - slotted for an hour. When I showed up I was told it was going to be an hour and a half. Texted for status after hour 45 and again at 2 hours. Radio silence. Went into the When I showed up I was told it was going to be an hour and a half. Texted for status after hour 45 and again at 2 hours. Radio silence. Went into the service area and my car was sitting waiting. Brian had gone on lunch and didn't bother to make sure I was taken care of. When I contacted the Service Manager, Doug, he said he would get back with me the next day after he looked into it. After one week I am still waiting. Obviously good customer service is not high on this dealerships service department list! More

I made an appointment to have my car looked at for a rattle in the dashboard. I was told that I would have to leave the care for 24 hours. When I arived I was told that it could take up to 4 days to l rattle in the dashboard. I was told that I would have to leave the care for 24 hours. When I arived I was told that it could take up to 4 days to look at my car. This wasn't an appointment at all. I will not be using this dealership. More

Thankfully Chuck was able to get me in to replace the bulb in my headlight. Appreciate you Chuck; your friendly , professional personality is very much appreciated. bulb in my headlight. Appreciate you Chuck; your friendly , professional personality is very much appreciated. More

I TOOK ADVANTAGE OF THE OIL SERVICE CONTRACT COUPON . GREAT PRICE FOR THE FOUR OIL CHANGES AND TIRE ROTATION SERVICE YOU SUPPLY. THE SERVICE STAFF IS FANTASTIC! THEY ALL AREA PROFESSIONAL AND POLITE GREAT PRICE FOR THE FOUR OIL CHANGES AND TIRE ROTATION SERVICE YOU SUPPLY. THE SERVICE STAFF IS FANTASTIC! THEY ALL AREA PROFESSIONAL AND POLITE THE MECHANICS DO A GREAT JOB THATS WHY I TRAVEL 40 MINUTES FROM HOME TO THERE FOR MY SERVICE AND VEHICLE PURCHASE ! More

Service was terrible! ! I paid to get my car fixed and not even a week later the same problem was happening again! I also never received my amount of money back after I tol ! I paid to get my car fixed and not even a week later the same problem was happening again! I also never received my amount of money back after I told them it was covered under warranty… The guy name was Todd!! I would not recommend this place.. More

This was a pre-scheduled visit that was honored by the Service Dept. It was clean, orderly. I enjoyed meeting Mr. John Louis, who was personable and professional. My Trax got a fresh oil change, tire rota Service Dept. It was clean, orderly. I enjoyed meeting Mr. John Louis, who was personable and professional. My Trax got a fresh oil change, tire rotation, and other important filters. The Car Wash was out of order, so I'll return for that soon as possible. I was not told (or just didn't see a posting) about a credit card processing fee. But I'll remember it for any future visits. More

Usually the service is great, but I requested a part more than a month in advance and when I got to the dealership for the repair the part wasn't there than a month in advance and when I got to the dealership for the repair the part wasn't there More

We purchased a 2019 Chevy traverse from Feldman. We were asked if we wanted to purchase an extended warranty. My husband was very apprehensive because he had purchased a warranty from another Chevy We were asked if we wanted to purchase an extended warranty. My husband was very apprehensive because he had purchased a warranty from another Chevy dealership and that company went out of business. The finance person we were working with assured us it was a very good company and the warranty for $4000.00 was everything covered including windshield replacement ding repairs and so forth and so on. We purchased the warranty and used it a couple months back. We took the car to our nearest dealership and was told that we had to pay the $170.00 diagnostics fee because the warranty company said that it had to go to Feldman unless Feldman would release it to the other dealership. Of course they would not so I pay the 170.00. Now we were having issues with the back wiper being stuck, gear shifter saying it’s not in park and infotainment software needs an update. So I take it to Feldman. Chuck from Feldman doesn’t call me back to say what they found or if it was covered. I call Chuck and he says oh I just got off the phone with warranty company. Nothing is covered! If it was the front wiper motor it would be but not the back🙄how stupid is that! Ok well good news we did find the rear steering link is in need of replacement and that is covered but you still have to pay the diagnostic fee! What! Wow so now I have a $100.00 deductible for the problem they found that I didn’t know about and the 170.00 diagnostic fee which should be covered by warranty if they found something wrong that was covered. Chuck told me that the steering link wasn’t found during diagnostic check. The technician just heard it while driving. I said to Chuck if I purchased the $4000.00 extended warranty through this dealership and was assured it was bumper to bumper but covers only the front wiper motor not the back shouldn’t they argue that for me? Chuck was extremely rude! I will not purchase another sales pitched warranty again! It’s very deceptive! I will not buy another car from Feldman! I will not have any vehicle I own serviced by Chuck or Feldman! More

By far one of the best service I have had with a new vehicle those guys are awesome. vehicle those guys are awesome. More