Feldman Chevrolet of Livonia

All 6 Fuel Injectors went bad whle under 36K Miles My 15MY Traverse was dropped off early morning on 04MAY17 due to Blue/White Smoke coming out of Tailpipe. The Vehicle is still under the Bumper to Bu My 15MY Traverse was dropped off early morning on 04MAY17 due to Blue/White Smoke coming out of Tailpipe. The Vehicle is still under the Bumper to Bumper Warranty. The vehicle was fixed and ready to pick up on 15MAY17: It took over 10 Calendar days to determine the problem and repair. The Dealership provided a Loaner to drive; however, I had to force communication with Service to find out what and why there was a problem because there was little to no communication initiated by the Dealership. I was glad to have a Loaner, but they should not let days go by without communication just because the Customer is in a Loaner as if they would not be concerned about their vehicle. I realize that the Service Representative wants to be able to accurately say when the vehicle will be ready; but that does not excuse lack of timely updates as to what is going on! Finally, it turned out that all 6 of my Fuel Injectors were bad....not 1 not 2, not 3....all 6 Injectors. I find that very unusual(I think anyone would), and what confidence do I have that it won't happen again. The only answer I got was that it could have been a bad batch....WOW! really?!..... So, I got my vehicle back and it seems to be running fine...was told I would receive the official Receipt/Repair Order the mail...still waiting, and this is 24MAY17. Vehicle was purchased at this Dealership More

Great dealership This is by far the BEST Chevy dealership in the area. I am willing to drive by several other dealerships just to patronize Feldman. The staff are reas This is by far the BEST Chevy dealership in the area. I am willing to drive by several other dealerships just to patronize Feldman. The staff are reasonably friendly. The waiting room is very comfortable and inviting. I love the abundance of snacks and table space to work while you wait. You can even work in the lounge chairs because of the laptop feature. More

New Car Purchase We've always bought from Feldman Highland or Novi. I was very hesitant to buy from Feldman again after such negative reviews on the Novi location and We've always bought from Feldman Highland or Novi. I was very hesitant to buy from Feldman again after such negative reviews on the Novi location and Highland isn't' as convenient any longer. My friend referred me to Jim at the Livonia location. He was great to work with and Don in Financing was just as pleasant. I've not needed any service yet, but will give Feldman a try when the time comes. More

Great customer service! I highly recommend this dealership. They are A one in customer service & professionalism. From my salesperson, Dosha to the service rep, Scott, I hav I highly recommend this dealership. They are A one in customer service & professionalism. From my salesperson, Dosha to the service rep, Scott, I have had nothing but positive experiences! More

Terrible customer service-Don't go here Purchased a car at Feldman's back in November and left with a temporary license plate because for whatever reason, they couldn't give me a new one. A Purchased a car at Feldman's back in November and left with a temporary license plate because for whatever reason, they couldn't give me a new one. After making numerous inquiries about the status of my permanent plate and getting no where, my temporary plate expired without me getting the perm plate so I couldn't even drive my new car until the plate arrived. Just gave me the run around and excuses. When I got the car home, I discovered everything in the truck spare tire compartment was missing. No jack or anything else to change a tire. The empty foam container was there though. Car was dirty inside and out. Not even enough gas to get me home. Had to fuel up on the way home from purchase. These guys DO NOT care about you after you leave the lot. I will never go back here again. More

Service Don with really good with everything got my car done in time keep up the good work. I told my friend about the dealership good work keep up the good Don with really good with everything got my car done in time keep up the good work. I told my friend about the dealership good work keep up the good work More

Terrible customer service This dealership could care less about cuatomers. My vehicle has been in shop 5 weeks (mostly parked) and maybe just maybe next week they can TELL me h This dealership could care less about cuatomers. My vehicle has been in shop 5 weeks (mostly parked) and maybe just maybe next week they can TELL me how long it will take-WOW. They even threatened to stop work on my vehicle if Im not happy -Really! Wish I would have gone anywhere else! But if you love frustration and excusea then this is the dealership! RUN AWAY More

Awesome Experience Our salesperson was Lana Evans she was very professional kind and understanding she handle all our needs and concerns.She had us in and out with our n Our salesperson was Lana Evans she was very professional kind and understanding she handle all our needs and concerns.She had us in and out with our new vehicle in one day. She made us feel like family this dealship says yes when others say no.The Business manager Don Mann did a awesome job explaining our paperwork during closing lots of good conversation. I would highly recommend this dealership to friends and family thanks again. More

Brianna C . This is an excellent dealership I had the pleasure of sitting with jay Holley , although we were not able to get me approved he was very detailed and This is an excellent dealership I had the pleasure of sitting with jay Holley , although we were not able to get me approved he was very detailed and professional as well as his team . More

Ford freestyle Jalen was very friendly worked hard to get me a car. I would say he is the best car washer ever. I will definitely go to him to get other cars. Thank Jalen was very friendly worked hard to get me a car. I would say he is the best car washer ever. I will definitely go to him to get other cars. Thank you so much. For all of your hard work. More