Feldman Chevrolet of Livonia

Customer Service From the day that I sat down and bought my car with Mark Marks every visit or phone call has been nothing but the best! Everyone is so nice and the se From the day that I sat down and bought my car with Mark Marks every visit or phone call has been nothing but the best! Everyone is so nice and the service timing and communication is top notch! Cans name everyone but have dealt with sales, service and body shop!!! Thank you for making it easy! More

Service Department needs work A simple oil change and tire rotation, also 3rd brake light. I scheduled online, and put in the comments will need a ride or a car to go 1 mile down t A simple oil change and tire rotation, also 3rd brake light. I scheduled online, and put in the comments will need a ride or a car to go 1 mile down the road. i was first in the dealership at 6:58. the shuttle had filled with 2 others, no offer of a car. I told the writer about my 3rd brake light, he said 'wow are you sure, i haven't seen one go out'. he looked up my oil history, saw i had 3 of my 4 free ones, but was outof the time frame. He chuckled and said, ' that's an expensive oil change, hahaha'. I then asked if he wanted my trailer hitch out of the truck, he said no it would be fine. He called me at 7:48 to tell me the truck was done. I showed up at 8:30, another writer gave me my bill to pay. He had the truck brought in. The third brake light was still out, the truck had not been washed. I asked if there was a minimum cost to have the truck washed, he said the truck didn't get washed because the trailer hitch was in it. The writer then offered to take me back to work in my truck and he would get everything fixed. I get in the passenger side, and the tire pressure screen is up on the dash. It reads, LF:35 RF:38 LR:32 RR:34. I then asked if they check tire pressures like the work order states they did, he said they were supposed to. Unfortunately this is not my first bad experience with the NEW Feldman of livonia. The sad part is that i have bought many vehicles from them for work, and also a couple for my myself. Its not like I have a 15 year old piece of junk, this is a 2015 Silverado with 21,500 miles on it. Not sure if I am a magnet for poor quality, but i will not be back to service or purchase at Feldman Chevrolet. More

Maintenance on a 10 year old tahoe My husband and I have been taking our Tahoe to Feldman for years, luckily we have a great vehicle and it's been to to us. Because of the age of our tr My husband and I have been taking our Tahoe to Feldman for years, luckily we have a great vehicle and it's been to to us. Because of the age of our truck things start wearing out, Doug and the team at Feldman service were awesome professional and due to the amount of service that was needed they also got it done in a timely manner. You hear horror stories in regard to dealer service centers, but not at Feldman, they have always taken such good care of us. Very dependable. Thank you Doug and the mechanical team. More

Wow - still impressed with the staff! Great new vehicle! From start to finish, everything was fantastic! I was greeted immediately, a manager and associate were available to help, and I was able to get into From start to finish, everything was fantastic! I was greeted immediately, a manager and associate were available to help, and I was able to get into the car I wanted same day. I will definitely recommend this dealership to friends, family, and associates. Thanks Mark and Matt! More

awesome dealership I have been dealing with Feldman for years and have never left with anything but pure pleasure. If there are any problems at all they attend to them I have been dealing with Feldman for years and have never left with anything but pure pleasure. If there are any problems at all they attend to them immediately. Can't ask for a better experience. More

All 6 Fuel Injectors went bad whle under 36K Miles My 15MY Traverse was dropped off early morning on 04MAY17 due to Blue/White Smoke coming out of Tailpipe. The Vehicle is still under the Bumper to Bu My 15MY Traverse was dropped off early morning on 04MAY17 due to Blue/White Smoke coming out of Tailpipe. The Vehicle is still under the Bumper to Bumper Warranty. The vehicle was fixed and ready to pick up on 15MAY17: It took over 10 Calendar days to determine the problem and repair. The Dealership provided a Loaner to drive; however, I had to force communication with Service to find out what and why there was a problem because there was little to no communication initiated by the Dealership. I was glad to have a Loaner, but they should not let days go by without communication just because the Customer is in a Loaner as if they would not be concerned about their vehicle. I realize that the Service Representative wants to be able to accurately say when the vehicle will be ready; but that does not excuse lack of timely updates as to what is going on! Finally, it turned out that all 6 of my Fuel Injectors were bad....not 1 not 2, not 3....all 6 Injectors. I find that very unusual(I think anyone would), and what confidence do I have that it won't happen again. The only answer I got was that it could have been a bad batch....WOW! really?!..... So, I got my vehicle back and it seems to be running fine...was told I would receive the official Receipt/Repair Order the mail...still waiting, and this is 24MAY17. Vehicle was purchased at this Dealership More

Great dealership This is by far the BEST Chevy dealership in the area. I am willing to drive by several other dealerships just to patronize Feldman. The staff are reas This is by far the BEST Chevy dealership in the area. I am willing to drive by several other dealerships just to patronize Feldman. The staff are reasonably friendly. The waiting room is very comfortable and inviting. I love the abundance of snacks and table space to work while you wait. You can even work in the lounge chairs because of the laptop feature. More

New Car Purchase We've always bought from Feldman Highland or Novi. I was very hesitant to buy from Feldman again after such negative reviews on the Novi location and We've always bought from Feldman Highland or Novi. I was very hesitant to buy from Feldman again after such negative reviews on the Novi location and Highland isn't' as convenient any longer. My friend referred me to Jim at the Livonia location. He was great to work with and Don in Financing was just as pleasant. I've not needed any service yet, but will give Feldman a try when the time comes. More

Great customer service! I highly recommend this dealership. They are A one in customer service & professionalism. From my salesperson, Dosha to the service rep, Scott, I hav I highly recommend this dealership. They are A one in customer service & professionalism. From my salesperson, Dosha to the service rep, Scott, I have had nothing but positive experiences! More

Terrible customer service-Don't go here Purchased a car at Feldman's back in November and left with a temporary license plate because for whatever reason, they couldn't give me a new one. A Purchased a car at Feldman's back in November and left with a temporary license plate because for whatever reason, they couldn't give me a new one. After making numerous inquiries about the status of my permanent plate and getting no where, my temporary plate expired without me getting the perm plate so I couldn't even drive my new car until the plate arrived. Just gave me the run around and excuses. When I got the car home, I discovered everything in the truck spare tire compartment was missing. No jack or anything else to change a tire. The empty foam container was there though. Car was dirty inside and out. Not even enough gas to get me home. Had to fuel up on the way home from purchase. These guys DO NOT care about you after you leave the lot. I will never go back here again. More