Feldman Chevrolet of Highland

I bought a brand new 2020 Trax from Jack Ringwood at this location on March 20th, 2020. On May 27th the car stalled out at 2,400 miles in the road while I was driving it and it wouldn’t start back up. I got location on March 20th, 2020. On May 27th the car stalled out at 2,400 miles in the road while I was driving it and it wouldn’t start back up. I got it towed to the dealership that same day and it’s now JULY 15th and my car is still at the dealership with literally no answers and very little communication. I had this car for two months and it’s been in the shop for a month and a half, two weeks shy of two months. It’s about to be in the shop as long as I had it. I have reached out to my tech, Elisa, several times to get the exact same answer each time: “it’s with the engineering team, they don’t know what’s wrong.” When I called in for answers on July 2nd I was told that I could just go get it and that I’d just have to bring it back in if it happens again. 1) I bought a new car (2020 at that) so I’d feel safe in my new move and commute to work, so I refuse to settle for less when that’s what I’m paying for, 2) that’s pretty rude to say and 3) I guess I’m not understanding how they can have it for over a month and a half and still have literally no explanation for me. I’ve been told absolutely nothing about what could be wrong with it or what they’re doing to fix it. Im trying to practice patience but this definitely seems completely unacceptable and is very frustrating. Writing this review for future customers, this could be you too. More

I traded in my lease through Feldman Chevrolet in Highland. Process went ok until I got a call from GM Financial saying I owed them a ‘disposition’ fee for cleaning my previous lease prior to selling Highland. Process went ok until I got a call from GM Financial saying I owed them a ‘disposition’ fee for cleaning my previous lease prior to selling at an auction. Feldman changed my new lease financing to go through Ally instead of GM financial because they could get me a ‘better deal’...However they neglected to disclose that I would get charged a $418 fee after the fact....that I need to pay out of pocket. FYI, lenders waive this fee if you lease through the same lender when you turn in. I contacted Feldman after I learned of this fee because they said they had fully paid off my lease when I got the new lease. My salesman - Eric- Kept blowing me off for about 2 weeks before I finally got a hold of the sales manager Megan. She assured me that Feldman would take care of this fee for me and they just needed some more time to process because it was around the end of the month (crazy time in the dealership). I thanked her and waited. It’s been about 3 weeks since then and I’ve called the main line several times for an update. They take my information and then No one returns my call. It’s very disappointing....for this reason I would not recommend buying or leasing from Feldman. I was very patient and gave them many opportunities to make this right. Their treatment of this issue has been very disrespectful and I’m very disappointed that I was promised resolution and have been completely ignored since then. I would not recommend Feldman Chevrolet to anyone given this experience. More

Young salesman ok. The rest of the so called team lied on the phone to cover for each other. No detailing before delivery and disrespectful. the phone to cover for each other. No detailing before delivery and disrespectful. More

Happy Deal I recently purchased a demo 2020 Trax LS from Feldman of Highland. I was offered a great deal by Kurt Chapelle in sales. I was treated well by his ass I recently purchased a demo 2020 Trax LS from Feldman of Highland. I was offered a great deal by Kurt Chapelle in sales. I was treated well by his assistants Samantha and Katie., who went above standard protocol to get the paperwork done on a timely basis. I have purchased a 2017 Trax from Kurt, was satisfied with the treatment then and am satsified with the current dealings. I most likely will return for another car in the future and will recommend to friends to see Kurt when they're ready to buy a new or used Chevroelt. More

Avoid this dealership! Horrible customer service! I was told they would have a vehicle for me to see on a specific day. When I arrived I was told that it was 20 minutes down the road at their other locati told they would have a vehicle for me to see on a specific day. When I arrived I was told that it was 20 minutes down the road at their other location. Ok drive down there to find out it was at the first location! Complete waste of time and fuel! More

Called the dealership in the morning and asked if they could bring a used truck I wanted to buy to Lansing. Tylar Piotraczk said I would get a better deal if I went there. So I made an appointment for l could bring a used truck I wanted to buy to Lansing. Tylar Piotraczk said I would get a better deal if I went there. So I made an appointment for later in the day to look at it. The dealership called within the hour to confirm my appointment. when I arrived and asked for Tylar he said he was busy. We went to look at the truck in the lot where he said it was. Another salesman said it had been sent somewhere that day and sold! I had driven an hour. When I went in to speak to Tylar he was waving his phone in the air saying he had never spoke to me. Apparently feeling the need to prove it. I told him I still had his number and the time I had spoke to him. Also the text from the dealership confirming the appointment. Would an apology have been so difficult? Never, no never go to this dealership! More

2 different cars - service incomplete Thought I'd give this dealership a second chance after my first experience. Not any better and continued lack of attention to detail and no interest Thought I'd give this dealership a second chance after my first experience. Not any better and continued lack of attention to detail and no interest in customer service. First time I brought in my vehicle that had been rear ended and the repairs would be fully covered by insurance. There was additional damage to the front of the car that I was from an unrelated incident that I'd be covering the cost of. Had a repair order for both fixes and needed them done so I could turn in the vehicle lease. They kept it 2 weeks longer than the originally said they would and then when I came in to pick up the vehicle only the insurance claim work had been completed. 2 more weeks to have the other repairs completed. Just this past Dec I brought my car in to have an body work done from from someone hitting my car, fully covered by an insurance claim again. Brought with me an special service warranty bulletin from GM that involved a leaking breaklight. My trunk was full of water from this issue. Talked to 4 people to show them the issue they assured me that after the body work repairs the leak would be looked at. 1 month later when they finally completed the body work I show to up get the vehicle and guess what no one had looked at the leak and they all claimed to have no idea what I was talking about. Left the vehicle with them again only to be called later to tell me that my vehicle had exceeded the mileage on the bulletin so while they worked with GM to get the cost reduced they still had to charge me $120. Its cost me more than that taking time off work to not pick up my vehicle 2 different times when they don't do what they say they are going to do. Any offer to cover the $120. Nope. Any offer of anything to compensate me for time wasted when they don't complete the repair (either time) nope nothing, not a free oil change, offer to offset a $120 charge nothing just "oops sorry about that". Will NEVER deal with the dealership again for service or car purchases. More

Let me first say that the original salesman that I talked to Brandon Motis was supposed to be my salesman and I had a scheduled appointment for 12 noon. I arrived at the dealership and had to wait 30 minutes to Brandon Motis was supposed to be my salesman and I had a scheduled appointment for 12 noon. I arrived at the dealership and had to wait 30 minutes before Brandon told me he was too busy and would have to give me to another salesman which was Eric Swiden. I started talking with Eric and advised him that I was pre-approved from GM Financial already and that he would not need to run my credit all you would have to do is just contact GM Financial and he would not even talk to me or do a deal unless the dealership was to run another credit report. I explained to him my budget and he kept trying to negotiate more and longer terms which would have put the vehicle pass the 36-month warranty covering it Bumper to Bumper the gentleman in Back That is supposed to be the finance manager is very not professional and the actual dealership totally as a whole is the worst dealership I have ever been to and will never go back there and will be advising everybody I know that this dealership has poor service and does not go by the Numbers at all More

Be careful. They do not do what they say. Even when you are pre appoved with a bank they will run your name through every bank. Bot sure what they do with your down payment and when you ask the wrong que are pre appoved with a bank they will run your name through every bank. Bot sure what they do with your down payment and when you ask the wrong questions they start acting like politicians and side step around them. They did a horrible job detailing my vehicle if they did at all. I'm very disappointed with this dealership and would not reccomend them to anyone . They are no better than your typical 8 mile car dealer. The down payment is what gets me the most. They can not explain where it goes and it does not reflect on your contract as a down payment it just disappears. Oh and pay attention to the cost of the vehicle you purchase not only do they make your down payment disappear they will add on to you total amount financed. Do not trust this dealership. More

Took 6 hours to finalize the sale of vehicle. Had to go back to sign paper finance guy missed. Took in 2 weeks later to get some issues taken care of ( all pre arranged) another 6 hours because the parts w back to sign paper finance guy missed. Took in 2 weeks later to get some issues taken care of ( all pre arranged) another 6 hours because the parts were not there when I confirmed earlier in week that they were there. They do not care / value about customers time. Hope they do all work correct. Will take to another Chevrolet dealership in future for any work. Not at all impressed with this dealer. More