Federico Chrysler Dodge Jeep Ram
Wood River, IL
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I Stopped at Federico to look at a new Durango - I did not intend to buy as I have been a very loyal customer of another dealership. Ed Delmore showed me some information about other possible Durangos an not intend to buy as I have been a very loyal customer of another dealership. Ed Delmore showed me some information about other possible Durangos and asked for "one chance" to earn my business. I gave him that chance and I was glad I did. His price was great, and his attention to deatial was perfect. He made the experience nice. I will certainly give Ed and Federico a call when I need to make another purchase. Thanks. More
The reason that I will continue to purchase vehicles from Federico Chrysler Dodge is customer service! From the time we stepped onto the lot we were treated as if we were the most important customers there. Federico Chrysler Dodge is customer service! From the time we stepped onto the lot we were treated as if we were the most important customers there. We were asked what we were looking for and were given several options. Never once were we pressured to purchase a more expensive vehicle. Kerry specifically told us that what is important to him, is that we end up with a vehicle that works for us. We did! Craig and Ed did a wonderful job helping us getting familiar with the Journey before and after the purchase and the service since then in has been incredible. We have had the Journey in for routine oil changes and it has been very convenient. We will most certainly purchase our next vehicles from Federico Chrysler Dodge! More
We had a fantastic experience at Federico Chrysler Dodge. The customer service was remarkable. We were greeted right away. Jeremy and Kerry were friendly and knowledgeable. We felt right at home and The customer service was remarkable. We were greeted right away. Jeremy and Kerry were friendly and knowledgeable. We felt right at home and were really pleased that they didn't try to pressure us into something. They asked us what we were looking for and helped us find the perfect car to fit our needs. Jeremy explained everything to my husband and I before we left. We had our 9 year old daughter with us and they were so nice to her. She was entertained the whole time. My husband was very happy with the price, but more important to us was the treatment we received when we were there. Bob Federico was kind enough to take time out of his busy night to introduce himself and talk to us. We highly recommend this dealership and plan to buy our next car from them. More
I recently purchased a 2004 used Kia from Federico Chrysler it was truely a good experience. I got a great car at a resonable price and was treated like a friend not just a customer. I highly recommen Chrysler it was truely a good experience. I got a great car at a resonable price and was treated like a friend not just a customer. I highly recommend this dealership. Why cant they all be this good ? More
We have always been told that to get your best deal that We have always been told that to get your best deal that you needed to go to St.Louis. Well after a completely wasted Saturday and Monday evening we We have always been told that to get your best deal that you needed to go to St.Louis. Well after a completely wasted Saturday and Monday evening we learned otherwise. The big dealer with all the big promises would not deliver on what the salesman had put in writing. After getting jerked around for 6 hours over 2 days my husband and I walked out. Even though my husband had flames shooting out of his ears,I talked him into stopping at Federico Dodge. We were greeted promptly at the door and even though they did not have the exact Journey we wanted,they found one at another dealer and had it for us the next day and did the pricing the big St.Louis jerks lied about. We have always financed through our credit union and found out that it could all be done right there at Federico through our credit union at the same rate.No hassle nice guy took care of all required paperwork promptly,and after signing our loan papers our new Journey was parked in the showroom out of the weather and ready to go. A real touch of class. I am not one to generally take the time to write reviews,but I hope that others will have just as an exceptional experience at Federico as we did. More