Federico Chrysler Dodge Jeep Ram

Federico is my local Dodge/Chrysler Dealer. I dropped off my car in mid July. I was told it would 4-6 weeks because of back ordered parts. I had no problem with that. Once the 6 weeks was up I dropped off my car in mid July. I was told it would 4-6 weeks because of back ordered parts. I had no problem with that. Once the 6 weeks was up I called to check in. I spoke to Justin and he stated parts were still on order. I asked him if he could call me every week just to let me know where it was, a 30 second phone call was it. He could not do that. Finally in Early September Courtni called me to inform me that after Justin called to tell me that my car was ready (which he did not) That they WRECKED it. There was a hole in the drivers side door. While pulling it in the porter ran into a rack and put a hole in my drivers side door. She apologized and stated that I would not have to repair it but they would be taking care of the damage. (How nice of them?) Two weeks later they called and said it was ready again. I showed up to pick it up and the door had a very sharp jagged edge on it. They said they would take care of that and I could pick it up in two days. I picked it up in two days. On my way home I noticed the inside lever of the drivers side door has three very sharp metal finish pealings on it. In fact it was so sharp it actually cut my hand. I called the Dealer Manager and he basically said that there was nothing they would do about it (Washing their Hands). Now I have an Unlimited milage warranty on this car with a $100 deductible. They waved that and kinda detailed my car for the inconvenience. They had my car for 3 months and a few days. Never again will I use Federico for anything. More

The whole staff could not have been more welcoming and knowledgeable. It was a great deal and no surprises. Richard, the Detail Manager I believe, followed us to the gas station to make sure we left w knowledgeable. It was a great deal and no surprises. Richard, the Detail Manager I believe, followed us to the gas station to make sure we left with a full tank. We drove 5 hours and it was well worth it! More

All of the salesman are very relaxed no pressure sales that will keep me coming back. Overall sales experience went great could not ask for any thing else. that will keep me coming back. Overall sales experience went great could not ask for any thing else. More

I had recall work done on my truck very prompt and curteous. I was completely satisfied with my service curteous. I was completely satisfied with my service More