Fayetteville Kia

Absolute worst customer service ever for their Service department. Not only do they not answer their phones, nor return any phone calls, but they have the audacity to make decisions for the customer about department. Not only do they not answer their phones, nor return any phone calls, but they have the audacity to make decisions for the customer about my vehicle without even calling me! On top of that, I asked them to check the steering wheel for a clicking noise. They fixed it ….but then a over a week later we discovered they had disabled the windshield wipers! Utter and complete incompetence. More

They have had my 2003 Kia optima for a month now because the engine blew up, which it is being repaired by them because it’s under the recall warranty. Now they’re telling me a whole different amount of tim the engine blew up, which it is being repaired by them because it’s under the recall warranty. Now they’re telling me a whole different amount of time for them to have my car ready. They went from having 16 cars ahead of me when I drop my car off and now it’s 21 Cars ahead of me, which means I’m not gonna get my car back until probably the end of September. not only that, they don’t even provide a loaner car or a rental. They are not being helpful at all I pay my car on time. xxxx they may as well just give me a new xxxx car and start my loan over but that be much like doing the right thing considering that visit I will never purchase no deal with Kia ever again. More

I’m torn when writing this because while the service people are friendly every single time I have brought my car in their has been an issue. Twice I had to bring it back because even though I let it be people are friendly every single time I have brought my car in their has been an issue. Twice I had to bring it back because even though I let it be known when I scheduled it was for a recall they did not have the part when I got there. No call before hand saying don’t come We don’t have the part. I have to drive 40 minutes to get there and when they casually say oh can you bring it back. Frustrating. This time I called the same day because I had requested an appt online and had not received a confirmation or denial and the appt I had asked for was that morning. He said no your not on the schedule. He then gave me some other options which one was five o’clock the same day. I took it and showed up just to have them say sorry your not on the schedule and we are behind can you come back. I explained I had spoken to someone that morning and they had given me the time. So she went back to explain. Not sure what will happen or how long I will be waiting. This is the only dealer close to me or I would go elsewhere. More

Got SNOWBALLED terribly into a 4th car loan over the phone. Never do it again!!! phone. Never do it again!!! More

Rock is the man thank you for helping with our Purchase of our 2021 Kia Forte Tammy and Mike Wilson of our 2021 Kia Forte Tammy and Mike Wilson More

After visiting the Volkswagen and Toyota dealerships in Fayetteville, I swung by Kia to look for an SUV with a manual transmission. Rock Lewis was the best salesman of the day (and that I've had over the p Fayetteville, I swung by Kia to look for an SUV with a manual transmission. Rock Lewis was the best salesman of the day (and that I've had over the past several years). Make sure you ask for him when you're there because he dealt with me honestly and was transparent about the vehicle's condition compared to my wants and needs. Rock was also was knowledgeable about out-of-state registration as I am a FL resident. I recommend him because he genuinely cares about helping customers find safe and fun vehicles to drive. This dealership is outstanding because they support veterans by employing them and I even noticed a military veteran discount sign by the checkout section for customers). Go to Kia before you go anywhere else! More

Do not work with Rock!! He made promises he could not keep on fixing the truck we bought. We asked for an item list of what was fixed with money we paid and was told they wouldn't provided it! His answer keep on fixing the truck we bought. We asked for an item list of what was fixed with money we paid and was told they wouldn't provided it! His answer to me was pretty much you already bought the car so to bad so sad doesn't matter what I told you I would do. However our finance guy was AMAZING and so helpful. Recommend the company as I have bought a few cars from here but not this sales person. More

The salesperson really went out of their way in helping us a family in being selective in shopping the automotive market for a secondary, but handy vehicle. Not only that, but the salesperson had even sacr us a family in being selective in shopping the automotive market for a secondary, but handy vehicle. Not only that, but the salesperson had even sacrificed her day off for helping us choose the right vehicle that we wanted, and also helped us get our important credentials together. We really want to thank her for her helpful support as well as professionalism. Way to go, Mrs. Lindsey!👍👍👍 More

Purchased a car from Rock Lewis today. It was the best car buying experience I have ever had. Rock was courteous, attentive, and answered all our questions. If you go in with realistic expectations, you car buying experience I have ever had. Rock was courteous, attentive, and answered all our questions. If you go in with realistic expectations, you will get realistic answers. From start to finish, I was only there around 4 hours. Recommend you ask for Rock Lewis as soon as you walk in. More

Rock Lewis was the absolute best. He made sure we got the car we wanted at a price we loved. A very great guy to work with. car we wanted at a price we loved. A very great guy to work with. More