Fayetteville Dodge Ram - Service Center

Disappointed in the service department. Dropped my truck off for 3 days to replace the instrument cluster and get a seal put in the transmission of my 23 Ram that has 10k miles and I have o Dropped my truck off for 3 days to replace the instrument cluster and get a seal put in the transmission of my 23 Ram that has 10k miles and I have owned for 3 months. 2 weeks after picking my truck up from said service, I went to get an oil change. The mechanic doing the oil change showed me where my transmission was still leaking. I scheduled with a different dealer to look at the transmission, they explained that the transmission seal was never replaced by Fayetteville Dodge More

They are the first dealership the got me a good deal on a car with no hassle car with no hassle More

The service department lets you know exactly what’s going on with the vehicle and the best direction to correct the issue. on with the vehicle and the best direction to correct the issue. More

I assume this survey is about my buying experience and I have to say that went extremely well. However on 30OCT I went to have my 21 Ramm 1500 classic diagnosed for a sound coming from the rear end. The mec have to say that went extremely well. However on 30OCT I went to have my 21 Ramm 1500 classic diagnosed for a sound coming from the rear end. The mechanic test drove the vehicle for 6 miles and didnt hear a noise. He then checked the suspension components and said everything as was good. After being told this my the sales rep I took the mechanic on a second test drive. He said he heard the noise but it was most likely tire noise. However the noise is only heard when you press the accelerator regardless of you change speeds or not. The mechanic continued to claim it was the tires and dismissed everything I had to say. After the test drive I returned to the sales rep and complained where he then alluded that the sound was because I had equipment in the back of my truck. Again this cannot be true. I claimed the mechanic didn't really do anything but was told I had to pay. I begrudgingly paid and left. More

Amazing! Professional, and great work! I would say need better snacks in the waiting room though. Professional, and great work! I would say need better snacks in the waiting room though. More

I took my car there because it wasn’t starting. When they did their initial inspection they said my battery was leaking from the battery terminal and I need to replace my starter. I told them I jus When they did their initial inspection they said my battery was leaking from the battery terminal and I need to replace my starter. I told them I just got my battery replaced with in the last three months so no ting was wrong with my battery but I opted it to replace my starter. They replaced it and called my about a leak from my coolant hose near the ignition switch. When I towed it to the car shop it wasn’t any leaks because I inspected when it got dropped off. When I got to the dealership I inspected it and I looked like it got cut or someone pulled it out. More

Took my car there to have a transmission problem diagnosed. They stated nothing was wrong beyond suspension issues and needing new spark plugs, although those had just been replaced 6500 miles ago. diagnosed. They stated nothing was wrong beyond suspension issues and needing new spark plugs, although those had just been replaced 6500 miles ago. It was driven less than one mile after i dropped it off, although the transmission issue was happening on the highway. When I picked up the vehicle, I only drove 11 miles, I didn't even get it home, and the service engine light came on again. I used my OBD2 reader to see what the code was and it was error code P0700 Transmission Control System error. I've decided I'll be writing the $200+ I spent for a lack of diagnosis, effort, and professionalism, off on my taxes as a donation to this charity case of a dealership. More

The service was excellent start to finish. From the check in and the waiting area to the complete check sheet when the service was completed. From the check in and the waiting area to the complete check sheet when the service was completed. More

Everything was good nice people the service was done great.. in a timely manner.. I will definitely bring my truck up there again great.. in a timely manner.. I will definitely bring my truck up there again More

I feel like I got robbed $190 hr labor I purchased the part from you guys personally. It took not even 2 hrs. To do the job with my part & it cost me $650 unbelievable I’ve been waiting on this survey to part from you guys personally. It took not even 2 hrs. To do the job with my part & it cost me $650 unbelievable I’ve been waiting on this survey to come before I went to google with my experience with you guys. Not to mention the week before I made an appointment was told the job could be done. Then the service advisor tells me y’all needed my car for 3-4 days for a diagnosis NOT HAPPY ONE BIT OFF TO GOOGLE I GO. The second service guy was great your service sucks ima let everybody know More