Fayetteville Dodge Ram - Service Center

Does good repair work and staff is friendly. Answered all my questions and kept me updated on progress. Answered all my questions and kept me updated on progress. More

Service adviser Donn is always on point. Keeps me updated with whatever is required or need for service Keeps me updated with whatever is required or need for service More

Easy to make an appointment with, friendly staff. I will continue to bring my vehicle here. I will continue to bring my vehicle here. More

Made an appointment for a Wednesday, nobody called till Friday to tell me that it would be 3 days till they could look at it. The following week I called back on Wednesday and the said that they’d told me Friday to tell me that it would be 3 days till they could look at it. The following week I called back on Wednesday and the said that they’d told me Friday that it would be a week before they knew anything because it was a diesel and they only had one diesel tech. They ended up having the truck for 3 weeks to replace a fuse and do a manual regen. Absolutely terrible communication on their end and will never go back. More

I received wonderful service from staff and my car repairs were excellent. The only issue I had was I was told by my insurance company not to pay $500 deductible but repair shop insisted I pay the ded repairs were excellent. The only issue I had was I was told by my insurance company not to pay $500 deductible but repair shop insisted I pay the deductible prior to getting my car. More

Absolutely the worst service ever received in my almost 64 years of life on this planet. I purchased this vehicle from this organization, they have done all the maintenance at this point, However, with the 64 years of life on this planet. I purchased this vehicle from this organization, they have done all the maintenance at this point, However, with their lack of leadership and follow through and their inability to Track Customer vehicles and keep customers informed and sealed their fate. I will never ever cross the threshold Of this organization ever again. And yes, the service “Director” and I had a long conversation. Lots of promises, lots of apologies. However when I called back again the next day, The service reps still had no idea where my vehicle was or the status of it, it wasn’t even in the system After two days of being on the lot. Absolutely abysmal. So bad that my vehicle is now at a Jeep dealership for service. More

They did nothing to my vehicle that I already didn't do. They charged me almost 180 to reset the codes and not even a day later the codes came back like we told them they would. They don't listen to anyth They charged me almost 180 to reset the codes and not even a day later the codes came back like we told them they would. They don't listen to anything you tell them because I told them what was wrong and they didn't even put that in the summary to the mechanic More

I’ve been coming to dodge for over 15 years and the services has gotten better and better. services has gotten better and better. More

There was opportunity in communication. There should not be an answering service that is not at the dealership. There was very little communication from the service department to the cust There should not be an answering service that is not at the dealership. There was very little communication from the service department to the customer. The new service manager was able to get some changes made. More

Outstanding customer service and hospitality will recommend this dealer to any body to this dealer recommend this dealer to any body to this dealer More