Fayetteville Dodge Ram - Service Center

I had a 9:00 appointment I checked in the advisor did the paperwork for a oil change and tire rotation and a rattle coming from underneath the truck . I was told the day we purchased the vehicle that it had paperwork for a oil change and tire rotation and a rattle coming from underneath the truck . I was told the day we purchased the vehicle that it had bumper to bumper warranty and even a flat tire was covered. By being told that.I ok the work around 3:00 i ask again about my vehicle that’s when I was told it would be $300 dollars to fix and$200 dollars if I didn’t have it fixed this what was exhaust clamp they said was rusted out they called it something else but that part is only a $7 dollar part I was a technician for around 20 + years i 200.00 to replace a exhaust clamp I paid the diagnostic fee I this was my wife and I 4 th vehicle we have purchased from crown Dodger/Ram I love my truck but I took it to the dealer and I think i need to find a new place to do business looking at your reviews a lot of people fills the same way More

Don’t cater to customer, they overcharge for everything. . Schedule an appointment two weeks out for 8am left car day prior. Called at 2pm car Never touch the until 10 mins to close. Called service writer a . Schedule an appointment two weeks out for 8am left car day prior. Called at 2pm car Never touch the until 10 mins to close. Called service writer and she seemed annoyed that I was calling her.. More

Easy Easy to deal with, didn't pressure me to buy service I felt unnecessary at the time I felt unnecessary at the time More

In March of 2022 we brought our 2016 Dodge Grand caravan in for a check engine light and it wasn't running. My service advisor was Ben, at which was then Crown dodge was awesome. He explained that i had to in for a check engine light and it wasn't running. My service advisor was Ben, at which was then Crown dodge was awesome. He explained that i had to pay for a diagnostic so they could figure out what was wrong with it. After several days they had figured out that the rockers were not good. Because I had bought a extended warranty when I bought the van I only had to pay a deductible but that had me back on the road in no time with great service. I was told that I had a 2 year warranty on parts and labor for the work performed. Van has been running great until February 24, 2024 while leaving a birthday party the engine made a loud banging sound and stopped working. We tried to start it a few times but it wouldn't start. I thought that my fuel pump had died since I had just gone over 103,000 miles. We had the van towed to a shop that trusted to run diagnostics and fix the problem. When they had called me and told me fuel pump is good but not all the cylinders were firing properly so they were going to dig deeper. That's when I told them of the work that crown dodge did with the rockers and spark plugs. So he said if it looked like a rocker problem he will close it up and help take it to Fayetteville dodge ram (crown dodge). About an hour later the mechanic had called me and said that we had a problem. He told me when he popped off the valve cover he saw immediately a rocker problem and that he was going to close it up and help me take it to the dealer for the warranty. My van was dropped off on Sunday March 3, 2024 to the dealership for me. On March 4, 2024 I went in to the service department and was helped by Melissa. I had explained to her the problem with the van and it should be under warranty. Melissa said I had to pay a diagnostic fee of $199 to diagnose it. I sad yes and proceed. I was told it would probably be a couple days till they get to it. To my surprise a technician got to it that day cause I got a text @2:27pm with the recommendations. What was recommendations was for a whole new engine block with a price of $13,000+. After the shock was settled I called Melissa my service advisor to ask why was this not cover under warranty. Her reply was no pressure in cylinder 1 and 3 and that is what the technician recommends. So I asked her about the rockers she told me that they didn't take anything apart and that I should have to pay for an engine breakdown to look if that is the problem. Frustrated I told her I had to think about it and I would call back. A day later after I calmed down a little I called the service department and asked how much an engine breakdown was? I was quoted $1,520.00 !!! Well needless to say my van is still sitting outside there service department More

The service department has always been great with understanding the work or issue I am trying to resolve and they work with me to accomplish it. understanding the work or issue I am trying to resolve and they work with me to accomplish it. More

Overall great experience. Would of been better if they would email updates of progres or delays, such as waiting for parts from supplier, etc. Would of been better if they would email updates of progres or delays, such as waiting for parts from supplier, etc. More

Ok I don't want to Bye Felicia A B C D E F G H More

The assistant was exemplary. It helped I already had the loan, but I felt many KD the vehicle had hidden damage It helped I already had the loan, but I felt many KD the vehicle had hidden damage More

Was lied to about part orders for my jeep, no record of part being ordered. part being ordered. More

Great customer service, professional 70 professionals good service very nice good customer care great customer care p good service very nice good customer care great customer care p More