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Fayetteville Dodge RAM- Go Group Auto

East Syracuse, NY

5.0
1,184 Reviews

6010 Galster Road

East Syracuse, NY

13057

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Showing 1,184 reviews

May 30, 2018

Another great Dodge Caravan from Fayetteville Dodge salesma This is the third Dodge Grand Caravan I have purchased from Fayetteville Dodge. This has to say something about my excellent experience. The service i More

by Satisfiedcustomerx3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Somers, Jay Morse, Nicole Corey
May 31, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

Satisfiedcustomerx3, Thank you for your continued business with us, we truly do appreciate it. Thank you for the wonderful 5 star review. Happy we can continue to wow you. Please let us know if you need anything. Look forward to doing business again in the future. Enjoy the new van. Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

May 30, 2018

Excellent experience It was a pleasure working with my salesman Jay Morse. I worked with him over the phone because i was over two hours away. He answered all my questions More

by Hemijoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Morse
May 31, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

Hemijoe, Thank you for choosing to do business here at Fayetteville Dodge Ram. Very happy we could make everything work for you while also making it easy and efficient. We hope you are enjoying the New Ram. Please reach out if you need anything. Thanks again. Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

May 30, 2018

Worst Service Department in the Indistry I have owned many vehicles and have had service at a variety of dealerships. This dealership is by far the worst service you will ever receive. Poor a More

by jeepram18
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Geiger, Justin Gilbert
Jun 11, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

Jeepram18, I responded to your review privately right away to try and resolve your issue. I could see you read my response but neglected to respond. I also sent a secondary response to you that you didn’t bother even looking at. I expressed that I was sorry for your experience but we didn’t have any information to verify you have actually ever been to the dealership. I have personally never talked to you before and you tagged me in your review. Justin also has no idea who you could be. We take reviews and our reputation very seriously. At this point your review is fake and it is completely slander towards Fayetteville Dodge Inc. This is unacceptable and not tolerated. We ask you to please take your fake review down. I tried to resolve this privately first but you decided to not respond for 2 weeks even after reading my first response to you. I am sorry to our other customers that have to read this. In the event this is in anyway legitimate I will stand by my original response which was that I am here to help and resolve your issues. At this point this is fake though so either take it down and please verify who you are. You can do this publicly or you can email me privately at rgeiger.fd@gmail.com Thank You 
Ryan Geiger Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

Feb 27, 2019 -

jeepram18 responded

As I responded to "Ryan" in his private message in which he threatened me with legal action, this review is 100% accurate and I was in fact a customer. Under no circumstance will I provide my contact information on this review as I don't feel it's necessary. I stand by my review in it's entirety merely do to the poor experience I had at the dealership - an honest review. In all fairness, I have NEVER had an issue with their sales department, but the consistently poor experiences with service is what warranted the original review.

Feb 28, 2019 -

Fayetteville Dodge RAM- Go Group Auto responded

jeepram18, After 8 months you finally responded. Yet you have still never proven to us that you were ever a customer at my establishment. You tagged me in the review yet I have never spoken with you before. You have had several chances to respond to me privately and let me know who you are. I offered to resolve you issue originally but you ignored us for 8 months. I do not know how to help people that won't tell me who they are. I still do not believe I ever spoke with you or that you have ever been to my dealership. Slandering us must make you feel great. Your review was and still is unwarranted. I did not threaten anyone. Your review is fake so you should take it down and I explained that to you privately and publicly. Whenever you are ready to tell me who you are, let me know. In the meantime enjoy trolling people on the internet.

May 29, 2018

Fantastic experience!! Jay was extremely helpful. I will be visiting him for all my future purchases. It was quick and easy and no pressure. I appreciate the non-hassle!! More

by Cynthiad510
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Morse
May 29, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

Cynthiad510, Glad you had a fantastic experience here with us and Jay. Happy we could make everything as easy as possible for you. Please let us know if you need anything. Look forward to doing business again in the future. Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

May 29, 2018

Beyond exceptional service and care for customer Justin and Joe made me feel at home and I feel like I have new friends. They gave me exactly what I needed and wanted in my lease and put out the red More

by aakhanz19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Yagan, Justin O'Connor
May 29, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

aakhanz19, Thanks for taking the time to write this great 5 star review. We always aim to make you feel at home with us so we are extremely happy to hear we did that. Please don't hesitate to visit or reach out to us if you need anything. Thanks again! Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

May 29, 2018

Quick and painless Went out today to lease a vehicle title in hand..only had to make 1 stop Fayetteville dodge..Jason was great..met my offer immediately..vehicle was in More

by Robm1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Learo, Chris Atwater
May 31, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

Robm1234, Thank you so much for making us your first and only stop on the way to getting into your new Durango. Thank you for the 5 star review and we glad that we could make everything smooth and easy for you. If you need anything please let us know. Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

May 29, 2018

Awesome dealership Had a great experience at this dealership. Jay Morse our sells person was super friendly and helped us get a great deal on the car we wanted. He worke More

by Lmarin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Morse
May 31, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

Lmarin, Thanks for taking the time to make the drive to our dealership. Very pleased to hear that you had such a great experience here with Jay and that we were able to get the vehicle ready for you early. Let us know if you need anything. Enjoy your new vehicle. Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

May 24, 2018

Great experience. Great experience at Fayetteville dodge would highly recommend this dealership to anyone looking for a vehicle new or used great prices! Jason was a pl More

by Usedcarking2311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Learo, Chris Atwater
May 29, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

Usedcarking2311, Very happy you had a great experience here at Fayetteville Dodge Ram. Thanks for the 5 star review and the recommendation. We look forward to seeing you again. Let us know if you need anything. Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

May 23, 2018

Good experience They were very easy to deal with. Not pushy, relaxed experience. Jason and Jay and the rest of the staff were great. Would recommend to friends and f More

by MCB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Learo, Jay Morse
May 29, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

MCB, Thanks for taking the time to visit us and also write this 5 star review. It was a pleasure doing business and we look forward to see you in the future. Please let us know if you need anything. Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

May 22, 2018

Excellent Buting Exerience Salesman(Billy) was very helpful,very knowledgeable about vehicle I was looking at. Finance Manager (Chris), very helpful,knowledgeable, straight for More

by kg340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Everspaugh Jr., Chris Atwater, Frank Montanaro
May 23, 2018 -

Fayetteville Dodge RAM- Go Group Auto responded

kg340, Thanks for writing this review. Happy we could answer all your questions and make it a great buying experience for you. Let us know if you need anything. Thanks again. Fayetteville Dodge Ram Team www.fayettevilledodge.com 315-637-5001 rgeiger.fd@gmail.com

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