Fayetteville Chrysler Dodge Jeep Ram - Service Center

Called around and Fayetteville CDJR was the only one to get me in. I left multiple voicemails with zero return calls so had to keep calling until someone in service answered. They got my car in, had 1 loan get me in. I left multiple voicemails with zero return calls so had to keep calling until someone in service answered. They got my car in, had 1 loaner car available that was too small for my family, but didn’t seem concerned. There was zero communication during the process, other than to tell me it’s $5200 to replace my transmission. After I told them for the third time it is under Chrysler warranty, they said they’d call back. Never got a call, wouldn’t pick up my call, so had to drive there to figure out what was going on. Finally picked my car up two days ago and I am happy that my transmission is fixed. Got home and popped the hood to see my engine cover was never put back on. Called and someone actually picked up... said “oh yeah that happens all the time.” While washing my car today I noticed a lug nut is missing on the front driver side wheel. Im going to get one myself and put it on so I don’t have to deal with this shop. These are two things I noticed at a glance. What else was missed during the transmission replacement? I seriously hope everything was put back on because clearly there is no quality procedure or vehicle inspection before releasing to a customer. I am usually not one to complain coming from a service industry, however I know I would be reamed out by a customer if I did business like this. More

Always very professional & does outstanding work in a timely manner. Great Service I recommend this dealership to anyone looking for a vehicle or service on their vehicle. timely manner. Great Service I recommend this dealership to anyone looking for a vehicle or service on their vehicle. More

I love how friendly everyone is. This is my second time getting my car serviced and each time was a great experience. My car was ready in decent time and the cost is very reasonable. getting my car serviced and each time was a great experience. My car was ready in decent time and the cost is very reasonable. More

Unless you can diagnose your own problem they will not be any help. I’m assuming since I am a 20 year old female is the reason I was not taken seriously! When you pay over $35,000 for a jeep and you have a l any help. I’m assuming since I am a 20 year old female is the reason I was not taken seriously! When you pay over $35,000 for a jeep and you have a leak I’m assuming that would not set well with anyone! After being told 2 different times that I had no leak. Me the 20 year old female crawled under my new jeep to take a picture of the leak so the service department could see it. There response “looks like you came prepared this time”! After only having the jeep for one week and noticing the leak on my first visit I was questioned in a non professional way by the lady service manager about “what was in my washer fluid”. However the service department should have known what was in my certified preowned jeep. There was one gentlemen that knows me by name now that was very nice and helpful! More