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Fayetteville Chrysler Dodge Jeep Ram

Fayetteville, TN

4.0
733 Reviews
Whether you are looking for one of our Chrysler Jeep Dodge Ram vehicles, a Certified Pre-Owned vehicle, or one of our other quality pre-owned vehicles, we've got the selection you need. In addition to our comfortable way of doing business, our customers receive Complimentary loaner vehicles, complimentary first oil change on all new and certified pre-owned. 2 years of free oil changes on every lease, and a Lifetime Warranty at no charge on all new and select preowned.
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1223 Huntsville Hwy

Fayetteville, TN

37334

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Showing 733 reviews

April 23, 2023

very nice and helpful Carlton was nice to come on his day off to help me get my car taken care of. he was always nice and respectful. He also help me clean my car out and install car seats. More

by LISA.LACKEY.TAYLOR09@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Carlton
May 19, 2023 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi Lisa, thank you for your amazing review and rating. We are so glad you had a wonderful encounter with our Service Team at Fayetteville Chrysler Dodge Jeep Ram. We are happy to help and always here to assist you again.

April 16, 2023

Worked diligently for us and made us feel at home. Answered all questions and were professional and friendly. More

by mikebradley1025@gmail.com
Recommend Dealer
Yes
Employees Worked With
Carlton and Skylar
May 19, 2023 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hello Mike, we are excited to learn that our staff diligently worked to provide you with a great experience at Fayetteville Chrysler Dodge Jeep Ram. It is an honor to be your choice and we truly appreciate your kind review. We are always here to assist you again, take care.

October 06, 2022

I love my car, but I am terrified of Dogs. Why would you have a dog at a place of business. You might not be scared but other people are. So I had to STAND outside for 2 hours waiting on my ca More

by Jlhbrandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 13, 2022 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hello, Thank you for sharing your experience with us. Your satisfaction is our top priority here at Fayetteville Chrysler Dodge Jeep Ram. If you would like to discuss this in greater detail, please reach out to me at your earliest convenience. Best regards, Kyle Hammack Sales Manager khammack@fayettevillecdjr.com 931-557-8127

October 12, 2021

Very very satisfied! Very informative! Great experience and would highly recommend him! Thank you Roy Pugh and the dealership staff! More

by Marcussanders468
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy "PJ" Pugh
Oct 12, 2021 -

Marcussanders468 responded

Very satisfied and pleased with the choice and options and wasn’t pressured into anything and explained and answered every question

Oct 13, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi Marcus, Your satisfaction means everything to us, so we are thrilled that our team were very informative and provided you a great experience. At Fayetteville Chrysler Dodge Jeep Ram we appreciate your recommendation and we look forward to working together again.

October 11, 2021

Everyone here was great! They went above and beyond for us and it was greatly appreciated! More

by tiffanybrookesiniard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Crane, Landon Meeks, Roy "PJ" Pugh
Oct 12, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi, Tiffany! Fayetteville Chrysler Dodge Jeep Ram appreciates the 5-stars and feedback. We look forward to future visits.

September 01, 2021

Austin made me wait for a vehicle to arrive for almost 2 weeks which when it came in he sprang a 5K up-charge on me. He should of told me when I inquired. Not only that he never called me back with a final More

by Frustrated
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your sales experience. Fayetteville Chrysler Dodge Jeep Ram always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Denise Daly, Customer Experience Coordinator 931-557-8042 ddaly@fayettevillecdjr.com

Sep 01, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Good morning. Matt here, Sales Manager with Fayetteville CDJR. I take full responsibility that your dealing with us here was not what it should have been and did exceed your expectations. I would love the opportunity to speak to you directly so that I can better understand your frustration. Thank you for your feedback so that I can continue to improve and challenge our staff to improve on how to be better professionals.

Sep 01, 2021 -

Frustrated responded

Good afternoon Matt, I am responding to your request concerning Austin’s salesmanship procedures. How would you like to proceed?

Sep 01, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

I appreciate your response. I'm available today until 7pm and again tomorrow from 9am - 7pm if you would like to contact me directly at 931-532-0400 and discuss.

August 30, 2021

They were very easy to work with. I asked a lot of questions and was very specific with my needs. The buying process was very smooth. More

by cindybaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Rhodes
Aug 30, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Thank you for the outstanding review, Cindy! We are so happy to see that you were impressed with the knowledge and expertise of the Fayetteville Chrysler Dodge Jeep Ram team. Congratulations on your purchase; we hope to work with you again in the future.

August 14, 2021

Paid ~ $160 & vehicle issue was not fixed. Brought back & still could not resolve due to not being able to obtain the required part. Had to bring to another dealer to resolve the issue. More

by phil.rozema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who worked on vehicle
Aug 15, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Phil, I would appreciate the chance to speak with you regarding your recent service experience. Please feel free to reach out to me at your own convenience. I look forward to connecting with you to address your feedback. Best, Denise Daly, Customer Experience Coordinator 931-557-8042 ddaly@fayettevillecdjr.com

Aug 16, 2021 -

phil.rozema responded

Hi Denise, I am tied up for most of the day today, but look forward to chatting with you about this. Please feel free to reach me on my mobile number 616-520-5115 or via email at phil.rozema@gmail.com Regards, Phil

August 12, 2021

Fantastic people to deal with!Fast friendly service. Fantastic people to deal with! Fast friendly service. Hardly any wait time. Will definitely be back for next service visit in the near future. Will r More

by aray2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler McCoy
Aug 12, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Aray, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Thank you!

August 05, 2021

Thanks for being honest and doing what you say not just words they are a excellent service department definitely will be recommending them to anyone. More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler McCoy
Aug 05, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi, Larry! Fayetteville Chrysler Dodge Jeep Ram thanks you for the 5-stars and kind words. The team is glad your experience was excellent.