Faulkner Volkswagen

Unfair sales practices I really liked the car (GTI) and I was willing to travel 100 miles. I got in touch with them they agreed on the price and I gave them my credit card f I really liked the car (GTI) and I was willing to travel 100 miles. I got in touch with them they agreed on the price and I gave them my credit card for deposit. I was all exited and happy after long search for the perfect car. Few hours before my arrival at the dealership I got a phono call from Sales Manager (Mr. Brian Price) who stated that to get the price that I want I will have to Finance through them or pay additional $1000. Same sales Manager who was aware that I'm going to finance the car with my bank not VW once he was taking my credit card info over the phone few days earlier. BE AWARE this dealer is a perfect example of Unfair sales practices!!! I assume they reached monthly goal of selling cars and realized that they can sell my car at the better price. I will do everything in my power to warn prospective buyers - do not do business with VW Faulkner don't waist your time! More

Amazing! Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car that I fell in love with on the showroom floor. I thank EVERYONE there that helped Jodie and my husband make this happen. I am incredibly happy! More

Great dealership I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to an I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to anyone. More

Shady and RUDE I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of title. I purchased the extended warranty, which is a joke and a large waste of money. Two months after purchase, I found through another dealership that my car was sold to me with the fan hose and A/C cable disconnected, causing my car to overheat, costing me over $200.00 to repair. My fiance' brought in his new 2015 STI for repairs, and he was charged $465 for parts and labor that should have been covered under warranty. The car was also marked in the Subaru system because we installed Hella horns and a new stereo system, and we warned that we should have them install all parts due to warranty issues. This is against the law, and has been reported to both BBB and Subaru of America. I highly recommend that you do not purchase your vehicle from this location, for the customer service department is beyond rude and hard to work with. Service after the sale is not their main priority, and I refuse to deal with ANY Faulkner location because of all the issues we have encountered. NO STARS. More

Great experience...highly recommend Jodie Payne Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was pati Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was patient, personable and very professional. They Both went out of their way to make my car buying experience very pleasant and wanted me to be very happy with my purchase. They did a great job...I'm thrilled with my new VW Beetle Convertible! More

Excellent Experience As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold throug As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold through Faulkner VW that had very low mileage and a good price so I decided to trade my car in and go for the Pilot. Jodie was probably the best person I have ever dealt with in purchasing a car. It did not feel at all like the typical "salesperson" that we all hear about. She was honest, friendly and very easy to talk to. Looking back, I probably could have gotten more for my trade based on the blue book value but all the positive aspects to the transaction greatly outweigh that part. Ed Post was also wonderful to work with on the finance piece. He wasn't pushy or trying to get me to spend money on waste. He explained what was available and allowed me to make a decision without pressure. Overall, it was definitely a great experience. More

Outstanding Dealership We had researched online prior to making contact with Faulkner VW so we had a solid idea of what we wanted when we walked in. Ryan was extremely help We had researched online prior to making contact with Faulkner VW so we had a solid idea of what we wanted when we walked in. Ryan was extremely helpful with everything and especially with explaining leasing to us since we have never before leased a vehicle. Everyone that we dealt with throughout the process was very couteous, patient, helpful, and an absolute pleasure to talk to and deal with. Ryan is a meticulous sales representative who worked hard to make sure that everything was perfect with our new Passat. This was the best experience that I've ever had with an automobile purchase. More

Really pleasant experience Other than knowing that I wanted a Volkswagen, I was only sure of what I didn't want when I entered the dealership. Ryan was very patient and helpful Other than knowing that I wanted a Volkswagen, I was only sure of what I didn't want when I entered the dealership. Ryan was very patient and helpful in narrowing down what would work best for me. He was also very patient while I figured out how I wanted to handle the financing. It also impressed me when he stressed the fact that Faulkner wants customers to have a great driving experience, not just a great buying experience. So far, it's been just that. More

What a great experience in buying a vehicle. I am the type of consumer who extensively researches products before ever buying.When it came to a brand of vehicle I had no previous experience with it was type of consumer who extensively researches products before ever buying.When it came to a brand of vehicle I had no previous experience with it was nice to have a knowledgable staff for answers the internet just couldn't provide.The staff totally understood my conservativeness and always let me test drive different models to narrow my search with no pressure sales. They were informative, and provided me with comparisons and purchase breakdowns and incentives to maximize my overall value and helped me to get the car model and package I desired.Ian and Mark were an awesome team that helped me through out my car buying experience. I would encourage anyone who is in the market for a new vehicle to look for this dealership for a great buying experience. More

Outstanding experience! No pressure for my wife and I from our sales guy Ian ad we walked away with two vehicles and much more than we were looking for at a very reasonable price! from our sales guy Ian ad we walked away with two vehicles and much more than we were looking for at a very reasonable price! More