Faulkner Volkswagen

I went for service and they took care of me at the time schedule, they did the alignment on my vw tiguan and I was completely satisfied definitely will be going in the future for other services. I was ther schedule, they did the alignment on my vw tiguan and I was completely satisfied definitely will be going in the future for other services. I was there for 90 minutes approximate probably a little more but is worth it, thanks! More

The worst service department of any car dealership I have ever been to. I purchased my VW Atlas at Faulkner VW but I will not return their for service any more. ever been to. I purchased my VW Atlas at Faulkner VW but I will not return their for service any more. More

The dealership has continued to offer poor service. This past time I brought my Atlas to have cruise control fixed. I was charged over $450 for the repair which coincided with an alignment. I immediate This past time I brought my Atlas to have cruise control fixed. I was charged over $450 for the repair which coincided with an alignment. I immediately returned the car after picking it up because cruise control was not repaired. I was charged again for an alignment, even though the service department did not fix the original complaint I brought it in for. I have requested the service manager to contact me, I have not heard back from her. I have requested the before and after configurations on my Vin number for my vehicle and showing me that the alignment did occur both times. I have received nothing. The service department has just decided they can do what they want. They owe no explanation. They owe no justification and we’ll just continue to take advantage of customers. I don’t know if it’s because I am a female or if this is how they treat all customers, but I cannot continue to go to this dealership or recommend it to anyone else. More

Best place to take "Tiggy", my VW Tiguan for service and care!! The team there is always knowledgeable, helpful and ready to go when needed!!! Many Thanks !!!! care!! The team there is always knowledgeable, helpful and ready to go when needed!!! Many Thanks !!!! More

We had just purchased our vehicle, Faulkner worked with us to get as much of the repairs covered under the warranty. Highly recommend them. us to get as much of the repairs covered under the warranty. Highly recommend them. More

The employees at Faulkner VW are so friendly and knowledgeable. I’ve been coming here for the past 10 years for leases. Cody and Dan are the best! knowledgeable. I’ve been coming here for the past 10 years for leases. Cody and Dan are the best! More

Alex my sales guy was the absolute best , straight to his word and very professional ! He is the reason I will be a lifetime customer to Faulkner my daughter will get her first volkswagen from here next year word and very professional ! He is the reason I will be a lifetime customer to Faulkner my daughter will get her first volkswagen from here next year and more for my buiness outstanding job! Mason he was excellent friendly and professional great job you guys should be proud of them as steller employees if i had a dealership these two is who i would hire anyday 👏 More

They gave me a decent price on my car originally, but they try to scam you. They say it comes with a warranty so everything is covered until a certain mileage, then you come in to have something looked a they try to scam you. They say it comes with a warranty so everything is covered until a certain mileage, then you come in to have something looked at and they try to charge you 100 dollars JUST TO LOOK AT THE PROBLEM. The person next to me in the waiting room came in for his air conditioning and i heard the salesman try to milk him out of 1000 dollars in “maintenance” work. They tried to charge me 500 dollars to have the fuel injectors cleaned, spark plugs replaced, etc. After only owning the car for 8000 MILES. If you don’t know anything about cars or are easily fooled do not come here, they are hungry for your wallet. More

This was the absolute WORST customer service experience I have ever had when purchasing a car. I Am in sales myself and to provide great service to your customers is how you sell yourself and your product. have ever had when purchasing a car. I Am in sales myself and to provide great service to your customers is how you sell yourself and your product. I did an internet inquiry for one of their vehicles, when i called the dealership on 2/22 at 10:15 this morning mike leber was responsive at first, I quickly gathered all of the required information He asked for as i was interested in a virtual appraisal due to my work schedule and living 2 HOURS AWAY. He said he would pass my info into their used vehicle manger who then took 4 hours to get back to me. As soon as I called and said, if I were there in person I wouldn’t be waiting in your lobby for 4 hours so can we get some numbers please he quickly had them to me within 15 minutes. Apparently they do take internet inquiries seriously so don’t waste your time here. It was then I spoke with Mike leber who directed me to their financing department and said he’s have some numbers send over to me which never happened AND THEN I reached out asking for an update and he replies, oh a couple came in to look at the vehicle I’ll keep you posted, and some worry we didn’t check your credit. HOWEVER I HAVE A CREDIT INQUIRY ALERT FROM EXPERIAN. Stating otherwise. So clearly we have some clearing Up to do here. I reached out and had all information submitted by 1145 today and at 630 they let another couple have rank on the vehicle my credit report was checked for. UNREAL More