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Faulkner Volkswagen
Mechanicsburg, PA
285 Reviews
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Showing 285 reviews
November 05, 2012
The level of customer service and mechanical skill sets The level of customer service and mechanical skill sets have come into question each time I have taken my daughters car in for major or minor servi The level of customer service and mechanical skill sets have come into question each time I have taken my daughters car in for major or minor service. I will no longer give the benefit of their word. Having grown up in a family shop I understand that customers are not always right but you try to make them happy. The first issue with this service department is there service manager or advisors are not a quality control team and do not check for quality of the work that was completed. they are busy defending their mechanics work after the service to customers on the phone. They have it backwards, the service manager should be a Master Mechanic and trained to know when his mechanics are telling him the facts/true or bull. Their attention to detail is not there and this may be because there is no quality control. My daughters 2006 Legacy GT had the turbo go bad and contaminate the engine. They had to do a complete block and turbo replacement. I inspected the vehicle after my daughter picked it up and there were obvious fasteners missing that hold the engines plastic parts down and a few weeks later a small oil leak. They installed old and unchecked parts from the used engines block on the new rebuild. One of the very hoses would later fail, they installed the old engine belts and not the newer ones that were on the failed engine. Small details add up poor results. They returned the car to my daughter with no transmission fluid showing on the stick, when my daughter got home from the shop five miles away she said it felt like the transmission was acting funny. I checked the fluid and found it so low it was not showing on the stick. (small details and big disasters) You need to know the transmission comes out of the car when the engine is removed and they allowed the fluid to leak out over night and forgot to fill it weeks later when the engine was ready to be reinstalled, they denied this but, when I asked how the fluid got out of the transmission they did not know. My first thought was if they missed the obvious and easy stuff what about the gaskets and major engine parts they installed. Fast forward 13 months and $6,000.00 later, the engine has coolant and oil leaking. The parts did not fail! The labor and skill sets that installed them failed me. They tell me their service is warranteed for 12 months. To say an engine rebuild should not leak is correct and it all depends on the mechanics skills and attention to detail. Every mechanic knows that if you do not clean the parts perfect or install the gasket correctly and know when to or not to use silicone, the part will leak or cause the engine to fail again. This rebuild should have lasted another 100K miles not 14K like in my case. I will not be taking my cars to CVM again. I did email the president of the CVM and received no response. More
by dougmac3
Employees Worked With
Subaru Service Dept.
October 29, 2012
I am a CVM VW Jetta owner and received a complimentary bottle of water from this dealer that was good for a free car wash. I took my car in the other day to be washed and Cody was incredibly friendly when bottle of water from this dealer that was good for a free car wash. I took my car in the other day to be washed and Cody was incredibly friendly when I approached him to get my car washed. He immediately took it back and ran it through and when he pulled it out and looked at it, he asked if I had a few minutes, he wanted to clean the tires and rims better. He and two other workers proceeded to clean the tires perfectly AND "Squeegie" my car off so there weren't any water droplets remaining. I greatly appreciated his attention to detail and his incredible customer service for someone like myself that was just in to take advantage of a free car wash. Nowadays quality service like that is hard to find and I truly appreciate feeling like a valued client beyond the purchase of a car. Thank you CVM and thank you Cody! More
by nnmdevitt
Employees Worked With
Cody
August 14, 2012
Nadia is very friendly & knowlegeable. We appreciated that she gave us her best price right from the start. After checking with several other dealers, our best experience by far was with CVM, which is w that she gave us her best price right from the start. After checking with several other dealers, our best experience by far was with CVM, which is why we purchased our 2013 Subaru Outback there. More
by eileen*
July 30, 2012
I found my 2009 Ford Focus on CVM's website for a good price, went down to the dealer, was greeted by Zack, who did a great job. He was a really chill, friendly dude. After we talked about price, I explai price, went down to the dealer, was greeted by Zack, who did a great job. He was a really chill, friendly dude. After we talked about price, I explained I had just graduated, and was going to get a loan. Being extremely flexible, he let me go get my loan the next day and held onto the car for me. I didn't get as much as I was hoping on my loan, and the guys adjusted the price and still sold me the vehicle. All in all, this was my first car buying experience, and Zack, Jeff, and Kelly really made the experience so pleasant and easy. I would recommend them in a heartbeat. More
by sayfuzzypickles
Employees Worked With
kelly krakowski, Zack Beishline
June 27, 2012
Matt Izzo was a great employee to work with. He was patient and very helpful. He was responsive to my questions and very knowledgeable. I would refer him to my friends if interested in buying a Subaru. patient and very helpful. He was responsive to my questions and very knowledgeable. I would refer him to my friends if interested in buying a Subaru. More
by Astro1807
Employees Worked With
Matt Izzo
June 13, 2012
We were Fairly sure of what we wanted to look at when we first visited CVM.We had a 2007 Forester and wanted to look at the New Model.After looking at the ones on the lot,Zach came out and was very friendly first visited CVM.We had a 2007 Forester and wanted to look at the New Model.After looking at the ones on the lot,Zach came out and was very friendly and informative.Not pushy at all.We took a short ride while Tom appraised the 2007.When we got back we went over a few things and later in the week,completed the Deal and are Now Enjoying our New 2012 Forester!!Ty Zach and Tom for doin' a Great Job!!CVM Will Always be our First choice when Shopping for a New Vehicle!! More
by lawnscalper
Employees Worked With
Zack Beishline
June 11, 2012
I'm from Colorado and on my way to visit family, passing through Carlisle, Pennsylvania. My Subaru headlight went out and I was desperate to find a dealership to fix my car in 30 minutes or less before it through Carlisle, Pennsylvania. My Subaru headlight went out and I was desperate to find a dealership to fix my car in 30 minutes or less before it got dark. I walked into CVM and Avan had me in and out in 20 minutes. I heard them say we have a traveler and she needs help, now. They were incredibly helpful and so wonderfully cheerful. They understood how anxious I felt. I want to thank everyone there for making me so welcome and fitting me in as soon as possible. More
by lmadison1
Employees Worked With
Avan Etter
June 08, 2012
We went to CVM to purchase a used VW Jetta Sportwagen TDI. The customer service and buying process seemed fine, even easy, at the time -- and we got a good APR. However, we have since realized how many l TDI. The customer service and buying process seemed fine, even easy, at the time -- and we got a good APR. However, we have since realized how many lies we were told. First, the internet sales person, Chip Taylor, told us the car was certified pre-owned, an assumption that we brought to the bargaining table. He also told us some false information about the financing process. Conveniently, Chip no longer works for the company, so there is no one to hold accountable. Our salesperson, Roger Sowers, told us that the tires were in the middle of their life, and that the slight shimmy we felt at high speeds would go away with new tires. All untrue. The tires needed replacing and the shimmy was the result of two bent rims. The total on these repairs will cost us $1500. UPDATE 6/25: I have changed my ratings above because CVM really came through for us. Because of the issues stated above, they went above and beyond to help us out. We live 3.5 hours away from the dealer, but they sent a driver to pick up our car, left a rental, and took it back to PA to fix the rims free of charge. They also gave us a great deal on new tires and fixed a chip in the windshield for free. The car drives wonderfully now, and we are very grateful. Thanks Jim and Dave and everyone at CVM for working with us and making sure we were happy. Even with the confusion of our actual sale, I would now recommend CVM to car buyers. More
by abbysue
May 15, 2012
Very pleased with my new car experience at CV Volkswagen. Roger took the time to learn about my family's transportation needs and went the extra mile in meeting them, even finding and retrieving the car I w Roger took the time to learn about my family's transportation needs and went the extra mile in meeting them, even finding and retrieving the car I wanted from another area code!! (Moxie, the internet sales rep, was brilliant in making this connection.) As a single mom, it's tough to find a trustworthy car salesman, but Roger was kind and respectful and I will always be grateful. Also, thank you to Tom for handling the paperwork quickly and efficiently! More
by SteelCityMama
Employees Worked With
Moxie Maxwell
May 15, 2012
Art, Dave and the gentleman that took a test drive with me were very patient. They considered my concerns very carefully and gave me the best suggestions they could offer. They also brought in a guy from S me were very patient. They considered my concerns very carefully and gave me the best suggestions they could offer. They also brought in a guy from Subaru to help diagnosis the trouble. The problems are still up in the air as to whether they have been resolved. I was given instructions as to what to do to help the situation over the next 6 months. I will contact CVM at that time. Dave was super and very friendly to help me understand what was going on. Also, Rosemary is a delight. She is definitely an asset to your business! More
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