Faulkner Volkswagen

We preordered an Opera Red 2012 VW Passat SEL TDI in July last year. Marc and Becky (whom we shall miss) did a GREAT job with the sale! No fake "I'll see what I can do's," or, "You're killing me here's." Tom last year. Marc and Becky (whom we shall miss) did a GREAT job with the sale! No fake "I'll see what I can do's," or, "You're killing me here's." Tom was also very HELPFUL and not at all pushy, as I have experienced at some other dealers. The negotiated price was very good, but at the last minute I decided to trade in our 1997 Toyota T-100. The truck had the standard Toyota excessive frame rot (no love from Toyota), so I didn't expect to get anything much on trade. Erik offered much more than I expected (thank you) and Marc and Becky stuck to the negotiated price. Very HONEST! Very FAIR! I have had the car back for servicing twice since it was delivered in very late November. Avan, Jen and Amanda were SUPER! I had a great relationship built with Ben when he was the service manager and, although I have not dealt with David yet, I look forward to continuing that relationship with both Ben and David. I have not met Tammy or Monique, but the VW dealership bears witness to the success of their efforts. More

We enjoyed working with Nadia. She was very professional and informative. Our daughter had purchased a new car from her last year, so we felt comfortable with her from the moment we met her. We were disap and informative. Our daughter had purchased a new car from her last year, so we felt comfortable with her from the moment we met her. We were disappointed that we had to wait a week to take possession of the vehicle, but that was due to a manufacturer's recall which was not a reflection upon Nadia or the dealership. Overall, it was a good experience. More

My circumstances were extremely out of the ordinary..... Nadia, made what seemed to be a mountain of difficulties, melt away. She not only displayed the utmost professionalism in making things happen for Nadia, made what seemed to be a mountain of difficulties, melt away. She not only displayed the utmost professionalism in making things happen for me,taking tremendous worry and concern off of my shoulders, but she displayed such a sweet and sincere gift of compassion and concern for my welfare. I know it was not easy to find me my car, but Nadia did it and she found me a car she knew I would love....and I do!!! Nadia was precious to work with and a real sweetheart. Thank you so much, Nadia. I am your customer for life!! Susan Scoble...A very happy Subaru lease customer More

We've been long time returning customers. We love the man that works on our car (Dude). He is always friendly and explains things well. We dealt with Nadia Long this time. We stopped in to look, met N man that works on our car (Dude). He is always friendly and explains things well. We dealt with Nadia Long this time. We stopped in to look, met Nadia and bought that day! She was friendly, knowledgeable and not pushy. Loved her. More

I sent out an all hands request, via email, for my car to over a dozen dealers around the state, most dealers stated they had "excatly" what I wanted but then asked, "what is it that your looking for?" Then over a dozen dealers around the state, most dealers stated they had "excatly" what I wanted but then asked, "what is it that your looking for?" Then those dealers told me, "oh, we don't have that but how about this?" Apparently they lack the knowledge of what exactly means. CVM made my vehicle buying experience very painless and even beat the price of ZAG/Car Finder & USAA. As a person that knew excatly what I wanted before contacting any dealership, CVM understood that, unlike other dealers who were trying to "get me into any car" A special shout-out to Cory Meyers, though not a veteran sales person, he knows cars, which will only help his career in the future. More

My experience with CVM has been outstanding. Initially, they went out of their way to find the exact car I was searching for - and they found it - even when several other dealers could not! I recently they went out of their way to find the exact car I was searching for - and they found it - even when several other dealers could not! I recently had to schedule a new car check up and service for an item recall. Like most people - my time is limited - so much so that sometimes its even hard to make a phone call. I actually used the online scheduling option and was provided with a response and an appointment within an hour. It was easy. Then I had a glitch and had to reschedule. Again, I did this all via the internet. The morning I dropped off my car (I was in a hurry-naturally) and I also needed a loaner car. I checked in and was provided the loaner car within 15 minutes. The loaner was a high end vehicle - very nice to drive. Since my service was routine warranty related - there was absolutely no cost. None. Zero. I expected to be called and told I needed this or that - but they never tried to upsell me. Not even when I was purchasing my new car. CVM is true to their word. They do exactly what they say they are going to do. They are efficient and effective and appreciate the value of your time. More

I worked with Corey Myers to get my 2012 Beetle. He was super nice and very patient. My buying experience was fun and easy. While they were detailing my car, Corey waited with my family and before I drove super nice and very patient. My buying experience was fun and easy. While they were detailing my car, Corey waited with my family and before I drove it off the lot he went over every aspect of the car. It was a breath of fresh air knowing that he exactly what he was doing. I would definitely recommend coming here and to work with Corey. Plus, signing all of the papers was painless. More

Since I have been a customer at CVM (V.W. Service), they have provided exceptional and timely service. I have a 2003 V.W. Golf that has received all scheduled maintenence (as well as other things), since I have provided exceptional and timely service. I have a 2003 V.W. Golf that has received all scheduled maintenence (as well as other things), since I purchased it new in '03. Everyone works consistently well together at CVM (including Enterprise employees, should you need a rental), and they have your car serviced properly by certified V.W. technicians ON TIME. The work is guaranteed. The service manager also works hard to meet customer needs. I will not be going anywhere else for my V.W. needs and will be making my next new vehicle purchase through CVM. Art Fritz, the service consultant who assisted me during my last appointment, was informative from the start, providing a detailed service explanation while answering all of my questions promptly. Thanks CVM. More

Avan did a great job with me from our very first conversation. He kept me informed of the information that was being sent to him from VW in regard to the list of repairs that were needed on my wife' conversation. He kept me informed of the information that was being sent to him from VW in regard to the list of repairs that were needed on my wife's car. He kept in touch and updated me on the status of those repairs. When we picked up her car, everything was done exactly as was expected. I would absolutely recommend CVM for others who are looking for quality repairs with exceptional service. More

Craig C 3/2/12 Nadia was great to work with. She was Craig C 3/2/12 Nadia was great to work with. She was very friendly and helpful. Tom did a nice job with the paper work. Overall I was pleased wi Craig C 3/2/12 Nadia was great to work with. She was very friendly and helpful. Tom did a nice job with the paper work. Overall I was pleased with my purchase of a 2011 VW Routan More