Faulkner Volkswagen

My experience with Zack was excellent. He surely has a promising future. He was outgoing, without being overbearing. He was attentive to the details (to the extent that he reminded me I might have left CD promising future. He was outgoing, without being overbearing. He was attentive to the details (to the extent that he reminded me I might have left CD's in the car I was trading in--I had!). He was very good with managing the price/trade process, and he found just the car I wanted at another dealer and got it in for me. I'd deal with him again in a heart-beat, but of course, we know my new Subaru will be around for a while before I need a new one. This is my third new Subaru, and I'm a happy camper! More

Zack was very friendly, professional and knowledgeable. He politely listened to what our needs were and showed us several cars and their features to help us make a decision. We really enjoyed working with He politely listened to what our needs were and showed us several cars and their features to help us make a decision. We really enjoyed working with him and will definitely do business with Cumberland Valley Motors again. Everyone we met there was helpful and attentive to our needs. More

I am a 16 year old girl who was shopping around for her first car and wound up looking at CVM Volkswagen. Ryan did an excellent job in explaining all of my options, including showing me several used cars o first car and wound up looking at CVM Volkswagen. Ryan did an excellent job in explaining all of my options, including showing me several used cars on the lot, as well as the 2012 Beetle. In the end, I decided that leasing a new Beetle was the best option for myself. The customer service was excellent, and the CVM employees I consulted were all knowledgeable and put up with my indecisiveness. I love my bug and am very happy with my CVM experience! More

Very helpful, especially after locking my keys in my trade-in vehicle. Very reasonable price and a great vehicle. Overall great experience and would definitely go back! trade-in vehicle. Very reasonable price and a great vehicle. Overall great experience and would definitely go back! More

Both the sales consultant and finance officer worked late to make the deal happen. My wifes work schedule can be difficult to work around and this week was no exception. Both gentlemen were professional an to make the deal happen. My wifes work schedule can be difficult to work around and this week was no exception. Both gentlemen were professional and helpful making the whole car purchase experience a positive one. I would highly recommend Subaru and CVM to anyone looking to purchase a new or used car. I am extremely happy with my Outback so far and am just wondering why I didn't purchase one sooner? More

I visited CVM to inquire about a new car and was greeted I visited CVM to inquire about a new car and was greeted by Zack immediately. As a woman shopping for a car, I always have my guard up, but I im I visited CVM to inquire about a new car and was greeted by Zack immediately. As a woman shopping for a car, I always have my guard up, but I immediately knew that wasn't necessary. Zack was kind, friendly, and sincere. He held the car I was interested in, a Subaru Legacy, well past the two days I asked him to, and when I went back, I ended up leasing it. On my return visit, I had my two sons, who are teenagers. We had to wait quite a while to deal with the financial part of the lease (because of some very detail-oriented customers before us). While there, we had more fun than people are supposed to have at a car dealership. The staff, mostly Zack, was lively, kind, accommodating, and took great care of my kids. They were very well entertained. My older son said he could have stayed longer. We love our new car and can't say enough about Zack's professionalism, quality of work, and efforts to please us. I won't hesitate to have the car serviced at CVM regularly, knowing I will be welcomed and greatly considered. The next car I lease or purchase will most definitely be from CVM, and if Zack is still there, from him! More

I ordered my Volkswagen Passat TDI from Mark Heverling and love them both! Mark made the purchase of my new car so easy and on top of that exciting and fun! From the time I walked into the building he was and love them both! Mark made the purchase of my new car so easy and on top of that exciting and fun! From the time I walked into the building he was friendly, warm, welcoming, and excited about helping me. I was at another VW dealer before and was treated so badly that I walked out before I could even test drive anything! I will continue to refer friends and family to do business with Mark because he treats me like a VIP every time I walk in the door. Always smiling and sweet! Thanks again Mark for making me feel so special! More

We have purchased many cars in our lifetime and have worked for years in the workplace. At times there is an exceptional person you meet.... and that one person recently is Ryan. You can teach people t worked for years in the workplace. At times there is an exceptional person you meet.... and that one person recently is Ryan. You can teach people the knowledge and facts they need to do the job but you cannot ignite the fire in their gut that makes then surpass all others in their field. Ryan is a diamond at CVM and his attention to customer service is outstanding. We have had Ryan as our salesperson at CVM for years and we always seek him out - if for some reason he is not in the showroom we will wait for his return to purchase a VW - that is because to have a gem like Ryan makes all others pale in contrast. Ryan keep up the great work and we will see you again in the future! More

I had a convertible that I begrudgingly had to trade in so that I could get a more "family-friendly" car. I knew I wanted a dependable and somewhat sporty Subaru, so I showed up at CVM and was greeted by so that I could get a more "family-friendly" car. I knew I wanted a dependable and somewhat sporty Subaru, so I showed up at CVM and was greeted by a young and friendly Zack. He listened to my needs and was very accommodating. I never felt pressured. Zack was very knowledgable and laid back through the whole experience of finding the right car for me and my family. By the end of the day, I was driving away in my new car. Despite the sad good-bye I had to make with my convertible, I felt confident and happy with my new Impreza. I owe this enjoyable experience to Zack. His personality, smile, and quality customer service will bring me back to CVM for my next car! More