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Faulkner Volkswagen
Mechanicsburg, PA
272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 272 reviews
February 05, 2013
I am a 16 year old girl who was shopping around for her first car and wound up looking at CVM Volkswagen. Ryan did an excellent job in explaining all of my options, including showing me several used cars o first car and wound up looking at CVM Volkswagen. Ryan did an excellent job in explaining all of my options, including showing me several used cars on the lot, as well as the 2012 Beetle. In the end, I decided that leasing a new Beetle was the best option for myself. The customer service was excellent, and the CVM employees I consulted were all knowledgeable and put up with my indecisiveness. I love my bug and am very happy with my CVM experience! More
by clairebear96
February 02, 2013
Very helpful, especially after locking my keys in my trade-in vehicle. Very reasonable price and a great vehicle. Overall great experience and would definitely go back! trade-in vehicle. Very reasonable price and a great vehicle. Overall great experience and would definitely go back! More
by a.jones93
Employees Worked With
Zack Beishline
January 30, 2013
Both the sales consultant and finance officer worked late to make the deal happen. My wifes work schedule can be difficult to work around and this week was no exception. Both gentlemen were professional an to make the deal happen. My wifes work schedule can be difficult to work around and this week was no exception. Both gentlemen were professional and helpful making the whole car purchase experience a positive one. I would highly recommend Subaru and CVM to anyone looking to purchase a new or used car. I am extremely happy with my Outback so far and am just wondering why I didn't purchase one sooner? More
by jfodness
Employees Worked With
Ed Post, Mike Ulrich
January 29, 2013
I visited CVM to inquire about a new car and was greeted I visited CVM to inquire about a new car and was greeted by Zack immediately. As a woman shopping for a car, I always have my guard up, but I im I visited CVM to inquire about a new car and was greeted by Zack immediately. As a woman shopping for a car, I always have my guard up, but I immediately knew that wasn't necessary. Zack was kind, friendly, and sincere. He held the car I was interested in, a Subaru Legacy, well past the two days I asked him to, and when I went back, I ended up leasing it. On my return visit, I had my two sons, who are teenagers. We had to wait quite a while to deal with the financial part of the lease (because of some very detail-oriented customers before us). While there, we had more fun than people are supposed to have at a car dealership. The staff, mostly Zack, was lively, kind, accommodating, and took great care of my kids. They were very well entertained. My older son said he could have stayed longer. We love our new car and can't say enough about Zack's professionalism, quality of work, and efforts to please us. I won't hesitate to have the car serviced at CVM regularly, knowing I will be welcomed and greatly considered. The next car I lease or purchase will most definitely be from CVM, and if Zack is still there, from him! More
by Carrie2528
Employees Worked With
Carrie Ansel, Zack Beishline
January 09, 2013
I ordered my Volkswagen Passat TDI from Mark Heverling and love them both! Mark made the purchase of my new car so easy and on top of that exciting and fun! From the time I walked into the building he was and love them both! Mark made the purchase of my new car so easy and on top of that exciting and fun! From the time I walked into the building he was friendly, warm, welcoming, and excited about helping me. I was at another VW dealer before and was treated so badly that I walked out before I could even test drive anything! I will continue to refer friends and family to do business with Mark because he treats me like a VIP every time I walk in the door. Always smiling and sweet! Thanks again Mark for making me feel so special! More
by Vwgirl12
Employees Worked With
Mark Heverling
January 07, 2013
We have purchased many cars in our lifetime and have worked for years in the workplace. At times there is an exceptional person you meet.... and that one person recently is Ryan. You can teach people t worked for years in the workplace. At times there is an exceptional person you meet.... and that one person recently is Ryan. You can teach people the knowledge and facts they need to do the job but you cannot ignite the fire in their gut that makes then surpass all others in their field. Ryan is a diamond at CVM and his attention to customer service is outstanding. We have had Ryan as our salesperson at CVM for years and we always seek him out - if for some reason he is not in the showroom we will wait for his return to purchase a VW - that is because to have a gem like Ryan makes all others pale in contrast. Ryan keep up the great work and we will see you again in the future! More
by fcharney
December 04, 2012
I had a convertible that I begrudgingly had to trade in so that I could get a more "family-friendly" car. I knew I wanted a dependable and somewhat sporty Subaru, so I showed up at CVM and was greeted by so that I could get a more "family-friendly" car. I knew I wanted a dependable and somewhat sporty Subaru, so I showed up at CVM and was greeted by a young and friendly Zack. He listened to my needs and was very accommodating. I never felt pressured. Zack was very knowledgable and laid back through the whole experience of finding the right car for me and my family. By the end of the day, I was driving away in my new car. Despite the sad good-bye I had to make with my convertible, I felt confident and happy with my new Impreza. I owe this enjoyable experience to Zack. His personality, smile, and quality customer service will bring me back to CVM for my next car! More
by sarahclara21
Employees Worked With
Zack Beishline
November 05, 2012
The level of customer service and mechanical skill sets The level of customer service and mechanical skill sets have come into question each time I have taken my daughters car in for major or minor servi The level of customer service and mechanical skill sets have come into question each time I have taken my daughters car in for major or minor service. I will no longer give the benefit of their word. Having grown up in a family shop I understand that customers are not always right but you try to make them happy. The first issue with this service department is there service manager or advisors are not a quality control team and do not check for quality of the work that was completed. they are busy defending their mechanics work after the service to customers on the phone. They have it backwards, the service manager should be a Master Mechanic and trained to know when his mechanics are telling him the facts/true or bull. Their attention to detail is not there and this may be because there is no quality control. My daughters 2006 Legacy GT had the turbo go bad and contaminate the engine. They had to do a complete block and turbo replacement. I inspected the vehicle after my daughter picked it up and there were obvious fasteners missing that hold the engines plastic parts down and a few weeks later a small oil leak. They installed old and unchecked parts from the used engines block on the new rebuild. One of the very hoses would later fail, they installed the old engine belts and not the newer ones that were on the failed engine. Small details add up poor results. They returned the car to my daughter with no transmission fluid showing on the stick, when my daughter got home from the shop five miles away she said it felt like the transmission was acting funny. I checked the fluid and found it so low it was not showing on the stick. (small details and big disasters) You need to know the transmission comes out of the car when the engine is removed and they allowed the fluid to leak out over night and forgot to fill it weeks later when the engine was ready to be reinstalled, they denied this but, when I asked how the fluid got out of the transmission they did not know. My first thought was if they missed the obvious and easy stuff what about the gaskets and major engine parts they installed. Fast forward 13 months and $6,000.00 later, the engine has coolant and oil leaking. The parts did not fail! The labor and skill sets that installed them failed me. They tell me their service is warranteed for 12 months. To say an engine rebuild should not leak is correct and it all depends on the mechanics skills and attention to detail. Every mechanic knows that if you do not clean the parts perfect or install the gasket correctly and know when to or not to use silicone, the part will leak or cause the engine to fail again. This rebuild should have lasted another 100K miles not 14K like in my case. I will not be taking my cars to CVM again. I did email the president of the CVM and received no response. More
by dougmac3
Employees Worked With
Subaru Service Dept.
October 29, 2012
I am a CVM VW Jetta owner and received a complimentary bottle of water from this dealer that was good for a free car wash. I took my car in the other day to be washed and Cody was incredibly friendly when bottle of water from this dealer that was good for a free car wash. I took my car in the other day to be washed and Cody was incredibly friendly when I approached him to get my car washed. He immediately took it back and ran it through and when he pulled it out and looked at it, he asked if I had a few minutes, he wanted to clean the tires and rims better. He and two other workers proceeded to clean the tires perfectly AND "Squeegie" my car off so there weren't any water droplets remaining. I greatly appreciated his attention to detail and his incredible customer service for someone like myself that was just in to take advantage of a free car wash. Nowadays quality service like that is hard to find and I truly appreciate feeling like a valued client beyond the purchase of a car. Thank you CVM and thank you Cody! More
by nnmdevitt
Employees Worked With
Cody
August 14, 2012
Nadia is very friendly & knowlegeable. We appreciated that she gave us her best price right from the start. After checking with several other dealers, our best experience by far was with CVM, which is w that she gave us her best price right from the start. After checking with several other dealers, our best experience by far was with CVM, which is why we purchased our 2013 Subaru Outback there. More
by eileen*
