Faulkner Volkswagen

Awesome car buying experience! In and out in no time with outstanding service. Lots and lots of knowledge and experienced sales team. Third car a charm:)) thanks cvm! outstanding service. Lots and lots of knowledge and experienced sales team. Third car a charm:)) thanks cvm! More

PARTS STOLEN OR LOST OFF CAR, PARTS INSTALLED IMPROPERLY OR NOT INSTALLED AT ALL, DAMAGED CAR AND CALLED A LIAR WHEN I CONFRONTED THEM ABOUT DAMAGES TO MY CAR!!!!! Completely disgusted with how my vehicl OR NOT INSTALLED AT ALL, DAMAGED CAR AND CALLED A LIAR WHEN I CONFRONTED THEM ABOUT DAMAGES TO MY CAR!!!!! Completely disgusted with how my vehicle and myself were treated. No matter how well you take care of your car and how well you know your car, they know your car better than you and will flat out call you a liar if you approach them about damages they've caused to your car. This place has THE WORST customer service of any auto dealer I have had the displeasure of working with. Should've pulled my car(which was there for 2+ months and I got a rental car for 2 days) from their service department when techs at several other dealers told me what crap work they do. Their service department of Dan Taylor, Doug Smith and General Manager Mike Page are the dream team of suck. If I were going to start a company with a goal of having horrendous customer service, I would hire them as dumbies #1, 2 and 3. I repeat, TERRIBLE EXPERIENCE WITH CVM!!!!!!!! If you have no other choice and have to go there, protect yourself. Take pictures of every square inch of your car and be prepared to fight them tooth and nail(They threatened a libel suit on me if I wrote this) if they damage your car too. -Took 2+ months to finish my car and gave me a rental for 2 days -Damaged car prior to return -left car out in rain with windows down -did not re-install parts on car that were on it prior to dropping it off for service -completely left parts off of car when it was returned -lost or stole or allowed parts to be stolen from car while it was there for 2+months -Terrible service -Terrible customer service -Terrible managerial staff I wish had I two extra hands so I could give this place four thumbs down. ....This is in no way meant to scare people away.....it is simply a written review of my experience with CVM. If you decide not to go there based upon my experience, then that is a decision you have come to on your own. My experience is presented in 100% honesty and only meant to represent what could be your experience with them as well. ---------------NOT ONE WORD OF MONIQUE ULLOM'S RESPONSE IS TRUTH!!!! THEY NEVER TOUCHED THE TRANSMISSION, WE BOUGHT THE EXTENDED 7 YEAR/100,000 MILE WARRANTY WHEN WE BOUGHT THE CAR BRAND NEW (WHICH STILL HAS 2 YEARS/12K MILES LEFT ON IT), WE'RE NOT EVEN ON FACEBOOK AND WE TREAT OUR CARS BETTER THAN MOST PEOPLE TREAT THEIR OWN KIN!! SHE CLEARLY DOES NOT CARE ABOUT HER CUSTOMERS WHEN SHE ACCUSES THEM OF ABUSING THEIR OWN VEHICLES AND THEN THREATENS THEM WITH LAWSUITS, CALLS THEM LIARS AND EXTORTIONISTS AND WRITES COMPLETELY FALSE AND INACCURATE RESPONSES TO 100% HONEST REVIEWS THAT HER CUSTOMERS WRITE. HOW CAN YOU TRUST HER COMPANY TO WORK ON YOUR VEHICLE WHEN SHE HERSELF LIES OUT OF HER FINGERS IN RESPONSE TO REVIEWS OF HER COMPANY?---------------------- More

CVM motors was very efficient and quick at getting me my car. I was out of state so they knew i wouldn't be returning for service and still took care of me very well. would definitely recommend them for a car. I was out of state so they knew i wouldn't be returning for service and still took care of me very well. would definitely recommend them for a new car purchase. More

Tom Hoffman was very knowledgeable about all the Subarus we looked at on the lot. He was patient with all our questions and actually a fun guy to work with. In fact, everyone at CVM is friendly and knowledg we looked at on the lot. He was patient with all our questions and actually a fun guy to work with. In fact, everyone at CVM is friendly and knowledgeable. The manager was great at explaining everything to us. We will definitely visit CVM Subaru again when (and if) we ever need a car again. It was great experience from start to finish! Roy and Ginnie Miller More

After an awful experience at another dealership, I called on Jessica Evans at CVM. I am extremely glad I did. Jess was extremely helpful and friendly, always seeming to have my best interests in mind. I giv on Jessica Evans at CVM. I am extremely glad I did. Jess was extremely helpful and friendly, always seeming to have my best interests in mind. I give Jessica and CVM my absolute endorsement. More

This is our fourth purchase from this dealership... and this was our best experience yet ! We are thrilled with our new car and our salesperson, Leigh Miller was very friendly and courteous. Never once this was our best experience yet ! We are thrilled with our new car and our salesperson, Leigh Miller was very friendly and courteous. Never once did we feel pressured... she answered our questions, and listened to our needs. She seemed very genuine and was committed to make our buying experience everything we expected... and more. Leigh is an exceptional salesperson, and we can't say enough good things about her, and how happy we are with our entire experience. More

I don’t have one bad thing to say about any of the people at Cumberland Valley Volkswagen. Bart, Jay and Leigh scored high in my book and the first place I am going to look when I am ready for another car is at Cumberland Valley Volkswagen. Bart, Jay and Leigh scored high in my book and the first place I am going to look when I am ready for another car is CVM. Leigh- went out of her way to make things convenient for me. Bart- Gave me the more than I ever expected for my trade in and put a wheel cover on my new car and did not charge me. Jay- explained in great detail every aspect of the loan, warranty, additional options. Each of you did this with a smile and I thank you for getting me into my dream car! More

My son found a used Subaru at CVM that he liked. He already had a car and we didn't think we could finance another vehicle due the negative equity we had. CVM was really helpful and gave us a terriffi already had a car and we didn't think we could finance another vehicle due the negative equity we had. CVM was really helpful and gave us a terriffic trade in value on our car. I appreciate that they helped us make our son happy by getting the car he really wanted. More

Mike Ulrich was excellent with explaining differences between the models and giving technical details about the model I chose. Cindy Lacroce helped to make the care more affordable for me. Both were fr between the models and giving technical details about the model I chose. Cindy Lacroce helped to make the care more affordable for me. Both were friendly and engaging. More

My wife and I had been in the market for a 2014 Subaru Forester Limited by searching via internet. CVM had the exact car that we wanted so we called and explained that we were almost 2 hours away but the Forester Limited by searching via internet. CVM had the exact car that we wanted so we called and explained that we were almost 2 hours away but they had the car we wanted. CVM gave a very fair price over the phone so we went and picked it up. While at the dealership our sales person, Mike Ulrich, took the time to go through the entire vehicle, both showing and demonstrating each feature. In a little over an hour we were able to complete the paperwork, learn the car's feature and get back on the road. By chance we had bought a used van at this same dealership in 2006, due to availability and price. They were great to deal with and when its time for my next purchase I will start at CVM. More