Faulkner Toyota of Harrisburg

I have seen a few reviews related to me, They are not learning from it. Last week I literally got a call from one of the salesperson Julia I guess, saying come and see a car that just arrived in. I rush learning from it. Last week I literally got a call from one of the salesperson Julia I guess, saying come and see a car that just arrived in. I rushed there driving 45 mins , and as soon as I got there, it was sold to others. My time and gas wasted for no reason. I don't appreciated that at all. More

Excellent customer service for new customers . They are offering water or coffee with friendly manners. Mr. Anthony Gilbert sales agent and Mr.Ebrahim Moosa finance agent are helpful persons. They help me offering water or coffee with friendly manners. Mr. Anthony Gilbert sales agent and Mr.Ebrahim Moosa finance agent are helpful persons. They help me everything possible with fair price of the new vehicle. During this pandemic period it is hard time to purchase new vehicles but they make me easy to purchase. Thank you for your time and help to me. I would like to recommend this dealership and their helpful agents to my families, friends, neighbors and all well known people in Pennsylvania. More

Very responsive. What's to follow up and have you see the car in person. car in person. More

Fernando Forteza & EB Moosa are an amazing duo to work with. BEST experience I’ve ever had! with. BEST experience I’ve ever had! More

Had a bit of a scheduling problem because of my job and the bad weather. Brent and Lee went out of there way to make sure I could get in and get my car fixed in a very timely manner. Really appreciate ther the bad weather. Brent and Lee went out of there way to make sure I could get in and get my car fixed in a very timely manner. Really appreciate there efforts More

I like to thank one of the best dealerships in Harrisburg Faulkner Toyota. Thank you for your kindness.. I hope everyone have a wonderful holiday season Faulkner Toyota. Thank you for your kindness.. I hope everyone have a wonderful holiday season More

Went in for a quick oil change and tire rotation, service staff was very personable, knowledgeable, and timely. I will definitely be back for my next service appointment. staff was very personable, knowledgeable, and timely. I will definitely be back for my next service appointment. More

Went to Faulkner looking for a specific Tacoma. Salesperson was fantastic. Not pushy, knowledgeable and really worked with me on price. Wouldn't go anywhere else. Salesperson was fantastic. Not pushy, knowledgeable and really worked with me on price. Wouldn't go anywhere else. More

No communication Not happy, waited almost 2 months to get 1 part installed. The main issue isn't the waiting, the issue was little to no communication. Very frustrated Not happy, waited almost 2 months to get 1 part installed. The main issue isn't the waiting, the issue was little to no communication. Very frustrated and disappointed especially since this is an official Toyota dealer. I dropped my car off mid June, they called me on a Friday to confirm to buy the part. I said ok. They estimated they will have the odometer installed by next Thurs or Fri. Next Fri rolls around and no call. I decided to call them around lunch to find out the status. Someone picked up and the person said Ryan is out for lunch and will call me back. That's cool, let him finish his lunch. 4 o'clock rolls around, no call. Called back and Ryan said the package was still in the mail.... I said ok fine I'll leave my car a bit longer. He said it should arrive by Mon and will have it installed. Next Tuesday comes rolling around and no calls all day on the status of the part. I called around 3 to find out. Someone picked up and said the part have not come in and that he will talk to his manager more about it. I told him I need my car for work and he said he will have to talk to someone about that. He came back and told me I need to pay for the part first before I can get the car. The car been sitting at Toyota parking lot for almost 2 weeks and my car is being held hostage unless I pay for the part. I just paid it in the end. No call back on status for the rest of the weekday. I call back Friday afternoon. The guy said the part is not in yet. I was getting pretty annoyed and disappointed at this point. He said he will talk to his manager. I was thinking xxx in my mind. I told him you said you were going to talk to your manager on Tuesday. He said he is going to talk to him now. Extremely mind blowing and not happy with no communication or lack of empathy on this situation. Again no call backs until next week. At this point my wife handles this because it was getting very aggravating dealing with the staff and I didn't want to blow up on them. She had to call back every couple of days to get status. To emphasis I hate looking over people's shoulders and calling them for status. I'm not their parent, it is NOT my job to call them and make sure everything is ok. My experience with third party mechanics is 100x better then the official dealer and I spend a lot less on 3rd party mechanics. When I finally got my car back with the installed part. I left a polite message with Nick Reiber requesting to talk to him about my experience with the staff last Monday. No call back from him. This experience have left my tired and disappointed. I was not hounding the staff nor rushing any of them. I just wanted to know what is going on once in a while and I don't believe that is an unreasonable request just to be called back at least once a week. More