Faulkner Toyota Trevose

Absolute worst experience! The GM needs to look into their employees and provide proper training. Horrible experience with Chris, blatantly lied to our faces and wasted our tim The GM needs to look into their employees and provide proper training. Horrible experience with Chris, blatantly lied to our faces and wasted our time. Not sure if other managers are like that but certainly avoid Chris at all costs! You will thank me later. More

I recently had an extremely poor experience with Faulkner Toyota Trevose which turned out to be a complete waste of my time and money. The communication throughout the entire process was abysmal. The initi Toyota Trevose which turned out to be a complete waste of my time and money. The communication throughout the entire process was abysmal. The initial salesperson Paul did a great job in communication and responding to my questions promptly. Once we were closer to the deal, I decided to drive down over 3hrs to see the vehicle I was interested in. In the process, I was initially working with Chris the sales manager who seemed to be extremely busy and uninterested. Upon arrival and inspection, I found a small oil leak. Paul and a different sales manager were apologetic and offered to fix the vehicle along with a discount. We agreed on a call the next day to proceed with a deposit. This is where things took a turn. It was extremely difficult to get a hold of Chris and none of the salespeople could help. It seemed to me that they were no longer interested to earn my business. The worst part of my experience was the lack of transparency and honesty. I was assured that a specific car would be fixed, only to find out a week later that they no longer were interested in selling it to me. I even offered a deposit to ensure my commitment to the deal. This bait-and-switch tactic not only wasted my time but also eroded any trust I had in the dealership. I have wasted a day worth of work, gas, and time. I have also missed out on other opportunities believing that this was a pending deal. Overall, the poor communication, lack of professionalism, and deceptive practices at Faulkner Toyota made this the worst experience I've ever had. I strongly advise others to avoid this dealership if they value their time and money. More

You Should be honest with people. Not try to sell them things that aren’t needed! Not try to sell them things that aren’t needed! More

Shannon the Service writer, very professional and honest. Explain to me everything in detail , car feels great. The mechanic did a fantastic job….thank you… Explain to me everything in detail , car feels great. The mechanic did a fantastic job….thank you… More

Everything was great, Shannon is very professional and friendly, explained everything to my understanding. I always have a great experience at Faulkner toyota. Thank you friendly, explained everything to my understanding. I always have a great experience at Faulkner toyota. Thank you More

Very helpful, honest and profession. Highly recommend. I’ll use them again. Thank you much Highly recommend. I’ll use them again. Thank you much More

Very friendly and professional. They bring you like family complete everything you need and suggest honestly. This is the only place ago and I love it here! They bring you like family complete everything you need and suggest honestly. This is the only place ago and I love it here! More

I waited 2. 5 hours for a 10K mile service to be preformed when I made an appointment ahead of time. They failed to reset my tire pressure monitoring system afte 5 hours for a 10K mile service to be preformed when I made an appointment ahead of time. They failed to reset my tire pressure monitoring system after rotating the tires. I called to service department to to inquire about how to do this. No one was available to answer the phone so I left a message. It's been 2 months now and no one has returned my call. I eventually figured out how to do it without their assistance. More

It was pleasure to say, Great experience, great service, great dealership and cars salesman. Highly recommend . great dealership and cars salesman. Highly recommend . More

I am satisfied with the service at this dealership. I am greeted politely and respectfully. I would recommend them. I am greeted politely and respectfully. I would recommend them. More