Faulkner Toyota Trevose

Amazing Experience My sales representative was welcoming towards me and gave me all the information I needed and more in order to make a purchase. I talked to him throug My sales representative was welcoming towards me and gave me all the information I needed and more in order to make a purchase. I talked to him through email before coming in so that I had an idea of the price and the car that I wanted. He was great at responding to me in a timely manner. When I came to the dealership he was extremely thorough in explaining the specs of the car and he gave me a great price that I was happy with. He also explained to me when to get oil changes, tire rotations, and state inspections. Before I drove the car off the lot, he made sure the car was set up for me (such as lane departure alert and the Entune system). Overall, I was satisfied with my purchase from beginning to end. I will definitely recommend this dealership to friends and family in the future. More

Great service Love to do business with people that know what they doing. Poul is the best salesman to work with. Bought two vehicles with in the month Love to do business with people that know what they doing. Poul is the best salesman to work with. Bought two vehicles with in the month More

Dealer's Warranty Not What I Thought My car is 2-1/2 years old, a 2015 Avalon XLE, and the air conditioner stopped working. I took it in and was told it needed a new condenser and freon. My car is 2-1/2 years old, a 2015 Avalon XLE, and the air conditioner stopped working. I took it in and was told it needed a new condenser and freon. I was then told it was not covered under the 3 year bumper to bumper warranty I was told I had when I bought the car. The reason I was given was that the condenser was damaged, possibly due to a rock hitting it, which is not covered. I think this is bogus, as this seems to be normal wear and tear on a car. How can you avoid rocks bouncing up and hitting your car? I was told that if I had purchased the extended warranty, the repair would be covered. However, I read the extended warranty booklet, and it says that it picks up after the basic warranty ends, so I don't see how that would have helped. There was nothing in the booklet which said it would cover damage to a component like my car experienced, unless I read it wrong. Cost was about $600. They did knock if $100, which I appreciated, but it still doesn't seem right to me. More

reputation I’ve lived in the area for many years and Faulkner always had a great reputation for their service. On time, not too long of a wait and honesty. Not I’ve lived in the area for many years and Faulkner always had a great reputation for their service. On time, not too long of a wait and honesty. Not the usual add ons that other dealers try and and get you for. More

Great experience They helped me understand everything before i take any decision. Specially Michael Smith, he was staying in my side from the moment i make the appoi They helped me understand everything before i take any decision. Specially Michael Smith, he was staying in my side from the moment i make the appointment to the time i got out with my new car... More

First visit I asked for the car to be run through the carwash because the undercarriage was covered in mud from being at a softball game. It was never done. I asked for the car to be run through the carwash because the undercarriage was covered in mud from being at a softball game. It was never done. More

Excellent experience. I appreciated the willingness of the team (Alan and Dawn and Patty) to present me with a reasonable price and to be fully available to both solicit an I appreciated the willingness of the team (Alan and Dawn and Patty) to present me with a reasonable price and to be fully available to both solicit and answer my questions. I also value Alan’s commitment to be my liaison with service, for the foreseeable future. More

Repair of Cadillac Excellent Service. I brought my car in and they immediately processed the claim and I received a rental vehicle. The service was friendly and quick. Excellent Service. I brought my car in and they immediately processed the claim and I received a rental vehicle. The service was friendly and quick. More

Super Service Faulkner Toyota's service department is great. They treat me with respect, which not all service places do since I am a young woman. My service rep Faulkner Toyota's service department is great. They treat me with respect, which not all service places do since I am a young woman. My service representative Greg explained what was needed and how long it would take. They were on schedule. I will be returning there when my car needs it's next service. More

Kept in the loop! Work that was done was great. The contact Greg Sherwood did a fantastic job in emailing me with updates to let me know how things were going as well Work that was done was great. The contact Greg Sherwood did a fantastic job in emailing me with updates to let me know how things were going as well as when to expect to finish. More