Faulkner Subaru Harrisburg

Jim was really great and helping us, when it came to buying my beetle. Andrea was also great with helping us the paperwork.All the other staff was really friendly was as well :) thanks guys!! Wonderfu buying my beetle. Andrea was also great with helping us the paperwork.All the other staff was really friendly was as well :) thanks guys!! Wonderful staff More

Perfect...no need to say more. This dealership totally understands customer service from sales to finance to management. As my daughter [the 1st time car buyer] would say - they "Rock" understands customer service from sales to finance to management. As my daughter [the 1st time car buyer] would say - they "Rock" More

We gave this rating because the overall experience with the employees at Faulkner made us feel at ease when making a substantial purchase of this kind. Sandy Dragovan explained things in detail and answere the employees at Faulkner made us feel at ease when making a substantial purchase of this kind. Sandy Dragovan explained things in detail and answered all of our questions regarding the purchase of our new Outback. Also, the General Manager, Matt Smith, was very personable and made us feel like we were the most important customers at the dealership. More

We had a great experience at Faulkner, thanks to Chris Carvell. It was nice working with Greg Fleagle, the Internet coordinator, and Matt Smith, the president, too. One thing we especially appreciated w Carvell. It was nice working with Greg Fleagle, the Internet coordinator, and Matt Smith, the president, too. One thing we especially appreciated was the relaxing, non-pressured environment. Chris worked to get us what we wanted instead of trying to sell us something more expensive. Everyone was very friendly, and that friendliness felt genuine, not "salesmen" friendly. Chris took the time to get to know us before we even began to discuss the cars. From the test drive to helping us get familiar with the car, Chris was patient and took his time with us. Once we had the car for a few day, he followed up with a phone call to answer questions and to see how things were going with the car. The Internet experience we had before even going to the dealership was first-rate as well. We had contacted other dealers via Internet about selection and prices, and several of them were either evasive or overbearing. Greg gave us a great price and invited us to come down to look around. The price he quoted was far better than we found anywhere else, and that's exactly what we paid when we got there. It was not a "come-on" tactic that some dealers use. There were also no annoying phone calls that we got from other dealers when we contacted them on their website just to get some prices. Faulkner runs its Internet site exactly as most customer would want it to be run. Since our car is new, we have obviously not used the service department yet, but we are hopeful that this department will be as good as we found the buying process to be. When we are in need of another car, we'll definitely go to Faulkner again. More

Sandy was fabulous to work with. She had everything perfectly prepared for our purchase when we arrived and took great care of us. Highly recommend. perfectly prepared for our purchase when we arrived and took great care of us. Highly recommend. More

After having an issue getting up our driveway with my Suzuki every time it snowed, we figured I should look for a new car while mine was still in good shape and the book value was good. We decided on a Suzuki every time it snowed, we figured I should look for a new car while mine was still in good shape and the book value was good. We decided on a Forester and so began the internet search - I picked Faulkner first as my last car was purchased there and the experience that time was also good. I found my Forester on Saturday online, sent an email to Greg and he sent me back the internet price. Went down on Sunday to check out the Forester in person and then to the auto show so we could check out the inside. I emailed Greg on Monday morning and set up a test drive for that day. We were greeted by Chris Carvell when we came in the door and we were 'assigned' to him. I would highly recommend Chris to anyone looking for a Subaru. He was VERY knowledgable about the Forester and all its features. I was in my car within 2 hours - great experience with everyone there, especially Chris. I even had to call him back on Tuesday because I realized I left a CD in my other car - Chris called Wed., said he had found it and it would be waiting for me at his desk. Above and beyond. Very happy with our experience at Faulkner. More

Purchased a used 98 civic from the dealer "as is" the price appeared to be a reasonable but after purchasing it and driving the car for about a week a transmission problem surfaced and was s is" the price appeared to be a reasonable but after purchasing it and driving the car for about a week a transmission problem surfaced and was something one of there mechanics should have noticed when inspecting the car. The gwc warranty the salesperson recommended i purchase to cover anything refuses to cover the parts to get it fixed. Based on my experience the dealer hides any problems with the car and charges a higher price and then lies about how good the warranty it. The company cannot be trusted More

We had been searching for a Toyota 4Runner with a manual transmission for some time. We finally found the vehicle on cars.com, which had come in as a trade in at Faulkner Subaru in Harrisburg, PA. We immed transmission for some time. We finally found the vehicle on cars.com, which had come in as a trade in at Faulkner Subaru in Harrisburg, PA. We immediately contacted the dealership and, long story short, we found ourselves taking a day off from work and making the drive to Harrisburg from Connecticut. Because of the distance from the dealership, all the information on the vehicle prior to driving to Harrisburg was gathered over the phone from the dealership. They were seemingly friendly and helpful, both over the phone and eventually in person. But, that is about all we have good to say about the experience. We specifically asked via email and phone if a full diagnostic test had been performed on the vehicle. Doug never gave us the results of any test but assured us that he "would not have you come all the way down here for a roach, and you are considered family." Doug said that he would never put family in an unreliable vehicle. But, he never specifically answered the question pertaining to the diagnostic test at all. That should have been our first clue, and we should have followed our gut instinct. But, the dealership maintained that the vehicle was in excellent condition and that we would be more than pleased with it. In fact, the price was even $500.00 less than the blue book value for that vehicle in "excellent condition" (which means, to quote Kelley Blue Book, "that the vehicle looks great, is in excellent mechanical condition and needs no reconditioning"). Furthermore, on-line reviews from other people who had bought new and used cars from this dealership were positive, so we thought we could trust them. We arrived at the dealership and the vehicle was running and waiting for us to test drive. The car appeared in excellent shape with respect to the body condition, interior, and visual inspection of the frame. We took it for a test ride and the drive was tight. Everything (electronics, sunroof, lights inside and out) all worked fine. Not being mechanics, we had to rely heavily on what we saw and what we were told by the dealership. The price was great for the vehicle and Doug reassured us that the vehicle was road ready and that we were getting a great deal. The trade was made and that is about all the good we have to say. While insurance paperwork was being faxed to the dealership and other details finalized, we met with Elizabeth in the sales office to finish the paperwork. She was strongly pushing their extended $3,800 drive train warranty which we had to decline numerous times. Finally, the papers were signed and we headed back to CT. On the way home, the check engine light came on when we hit the Hudson River in New York state, and we also picked up on a fairly noticeable noise when you took your foot off the gas. Just to be safe, we had our local Toyota dealership run a full test. Certain things we knew needed replacement like tires and eventually a timing belt. But, the results of Toyota's diagnostic test revealed that both the catalytic converters (that was the check engine light), drive belts, transmission seal, differential gear set(that was the noise we were hearing), and drive line fluids, plus some minor things (windshield wipers and the battery) were all bad and needed immediate attention. After a $6,462.00 bill, the 4Runner is back on the road. This repair almost doubled the cost of the vehicle. Even had we purchased the warranty, it would not have covered the catalytic converters, which was almost half of our repair bill, and may not have covered the rear differential as it is considered a wear part. None of these necessary repairs are something readily apparent. But, Faulkner Subaru must have known of these when they tested this vehicle, and that is why they never gave us a copy of their test results even though we specifically asked for them over the phone and via email. If this is how family is treated, then be very afraid. We would never consider doing business with this dealership again for a used vehicle and we would not recommend them to anyone. Should you decide to buy a used vehicle from Faulkner, we would strongly recommend that you do your homework, get an independent diagnostic test done from another dealership before you purchase the vehicle , and do not rely solely on what you are told by them. What started out as a very pleasant experience became somewhat of a nightmare! More

This was our first car buying experience and Sandy was extremely helpful in answering all of our questions and made the process very easy for us! We look forward to shopping here again! extremely helpful in answering all of our questions and made the process very easy for us! We look forward to shopping here again! More

Sandy Dragovan was GREAT to work with!! I will be recommending her to all my friends interested in purchasing a Subaru. She was personable, fun and not pushy. And I will second that she really is a " recommending her to all my friends interested in purchasing a Subaru. She was personable, fun and not pushy. And I will second that she really is a "Bo Derek" as a car sales person at Faulkner Subaru. More