Faulkner Subaru Bethlehem

Used vehicle negative experience After viewing on-line pictures of a used 2013 Silverado stock # DZ248525 (currently on their site as of 11/4) negotiated CASH deal (last week of Oct.) After viewing on-line pictures of a used 2013 Silverado stock # DZ248525 (currently on their site as of 11/4) negotiated CASH deal (last week of Oct.) in the amount of $26,500. (original listing $27,500.). Delivery was to be following day (10-31) pending inspection and test driving. Drove 4 hrs (from NY) to dealership and arrived promptly at stated time. Attendant pulls vehicle around front of dealership - Reminder: They were very much aware of my arrival time yet truck wasn't even washed (hood,windshield were fility , fuel tank was on fumes, some fluids were low ... Complete lack of predelivery preparation/inspection. Found two body issues that were not apparent in pictures nor disclosed over phone. Having finding these I simply wanted to try to come to an agreeable resolution so I may purchase the truck and drive the appx. 300 miles home. They were not even willing to discuss/negotiate further stating "we're already taking a loss on this truck"......... Given that I drove a considerable distance I'm confident they assumed I would take it at any cost. In the end, they let an out of state customer with cash in hand - walk - and so I did. 2 days later (on 11/2) they reduce the on-line listing price by $500 to $27,000.......... ????? 9 days later they reduce the on-line price an additional $500 ($26,500 - my original negotiated price on Oct 31st.)?? After being aware of my dissatisfaction truck was offered to me for $26,000 approximately 11 days later. While I appreciate the follow up gesture, this now is not enough discount to warrant me (return) driving another 8hrs, (roundtrip) , and 600miles. Had they been willing to have a dialog with me in the first place pertaining to my concerns and had extended me this offer I would have purchased the vehicle. With cash in hand - to not even show any interest in making a customer happy.... just made no business sense. I'm sorry to say my experience was not a good one with Faulkner Subaru when trying to purchase this used vehicle and many others have become aware of this matter also. More

First Subraru This is my first Subaru and after purchasing it at Faulkner I would never buy another car anywhere else. The car performs perfectly better than any ca This is my first Subaru and after purchasing it at Faulkner I would never buy another car anywhere else. The car performs perfectly better than any car I have ever had before. The deanship is outstanding right from the buying experience to service. My concerns are always met with courtesy and are taken care of in a very professional manner. If you want a great car and great service pick Faulkner Subaru More

New Outback Thoroughly professional! My sales person, Bob Gearhart is top notch! I would recommend the car and the dealership. Haven't used service yet but I a Thoroughly professional! My sales person, Bob Gearhart is top notch! I would recommend the car and the dealership. Haven't used service yet but I am sure they will be top notch too. More

Wow, The BEST Subaru Dealership Shopping Experience!, I truly had an Excellent -5 STAR car shopping experience at Faulkner Subaru in Bethlehem, Pa. It was definitely worth taking a little over an hour r I truly had an Excellent -5 STAR car shopping experience at Faulkner Subaru in Bethlehem, Pa. It was definitely worth taking a little over an hour ride from NJ. What an Excellent Staffing Team! A special thank you to my Sales Consultant , Jared Neff And Used Car Sales Manager, John Bolich! Prior to visiting Faulkner Subaru, I had visited other Subaru dealerships in New Jersey and called a couple dealerships in Pennsylvania because this would be my first Subaru purchase! Both Jared and John were professional, polite, friendly, quick and efficient with a lot of product knowledge. Jared's amazingly fast text message responses with straight -forward pricing got me to visit this dealership. Jared's and John's Attentiveness, Calming Presence and Excellent Used Car Pricing helped me to close the deal quickly! Thank you Jared and John for making my car shopping experience at Faulkner Subaru a haggle free one with Beyond Excellent Customet Service. Again, my warmest thanks! I would also like to thank the following Faulkner Subaru team members; Jeramie Treadway (Business Manager Director) Dylan Shively (Finance), Frank Bernhard (Finance) , Chris DiPrimeo (Parts Manager) and Nancy McCabe (New Car Manager). Again, an Excellent Team at Faulkner Subaru in Bethlehem, Pa! May God bless the staff, their families and their dealership with many many more sales! More

John Bolich's a GREAT Sales Manager! FAULKNER SUBARU TRUELY CARES ABOUT THEIR CUSTOMERS. I just purchased my (3rd) vehicle from Faulkner at the Subaru Dealership in Bethlehem Pa. The wh FAULKNER SUBARU TRUELY CARES ABOUT THEIR CUSTOMERS. I just purchased my (3rd) vehicle from Faulkner at the Subaru Dealership in Bethlehem Pa. The whole staffing team gave me a great experience, that will insure I continue purchasing from the Faulkner. The Sales Manager John Bolich's awesome... He worked very hard to provide me with what I would consider to be more than a fair trade-in value for my trade. Their very professional, and are more than willing to take the time to answer any and all question. This is a (no) pressure dealership. I'm very happy I purchased a vehicle from a dealership that I know will be there when I need them. More

Best car dealer in LehighValley I bought a used 2012 car from Dlyan and was not only impressed with his professionalism but I walked away feeling good about the car and the money I s I bought a used 2012 car from Dlyan and was not only impressed with his professionalism but I walked away feeling good about the car and the money I spent. He suggested an extended service contract which he also gave me what I thought was also a good deal, and I am also impressed with the used car manager John Bolich who went above and beyond himself to resolve an issue I had with a scratch on the windshield as they (Faulkner) ponied up and replaced my windshield. These people ROCK and so do their cars. I Will be buying another Subaru from them in the very near future. John H Saylorsburg More

Wonderful New Car Buying Experience!! Pleasant, informative, helpful...a very good experience! It has been quite some time from my last new car purchase, and Faulkner Subaru...especially Pleasant, informative, helpful...a very good experience! It has been quite some time from my last new car purchase, and Faulkner Subaru...especially Shawna Sniezek who worked with me to help make my new car purchasing experience...the best ever and both Dylan Shively and Jeramie Treadway who helped with the final paperwork details...I cannot thank Faulkner, Shawna, Dylan, and Jeramie enough! Love my new Subaru...thanks to you Faulkner Family! More

Wonderful experience!! They worked hard to get me a great deal - I couldn't be happier! I truly appreciate all their hard work! They are true professionals. They worked hard to get me a great deal - I couldn't be happier! I truly appreciate all their hard work! They are true professionals. More

They are all great.had all the little things fixed.and very I'M VERY PLEASED THE WAY I'VE BEEN TREATED THERE.I LOVE MY 2010 Forester.and all the People there treated me the way I should of been.words can't tell I'M VERY PLEASED THE WAY I'VE BEEN TREATED THERE.I LOVE MY 2010 Forester.and all the People there treated me the way I should of been.words can't tell enough.thanks so much.your great, tammy mathis More

Great Car Buying Experience By far the best car buying experience my husband and I ever had. Mark Kutovy worked with us and helped us secure a deal that mad us almost as happy as By far the best car buying experience my husband and I ever had. Mark Kutovy worked with us and helped us secure a deal that mad us almost as happy as our new orange Crosstrek does! Frank in the finance department took the time to make sure we understood everything. Buy your next car from Mark and Falukner! More