Faulkner Nissan Jenkintown

Typically Great, But a Minor Suggestion I've been a customer since 2015. Service is always prompt and the staff is friendly and professional. I just want to remind staff that reps need to ei I've been a customer since 2015. Service is always prompt and the staff is friendly and professional. I just want to remind staff that reps need to either remember or clarify costs when presenting to customers. I went in this past weekend for my annual inspection. Emily Grubb, who I think is new presented to me the recommended services. It was within my budget, so I approved the services. I was stunned when the total cost was twice the amount quoted. Emily hadn't mentioned the inspection fees. I didn't expect the inspection to be free. Emily professionally apologized and I know it was an oversight. I want to make it clear that I'm not looking to get her into trouble, but I just want to remind everyone to please make sure that customers are clear on the final amount when presented with recommended services. More

Consistently the BEST I have ever used I have been stopping by Faulkner Nissan since I arrived in Philadelphia and could not figure out the co fusing car registration bureaucracy - they too I have been stopping by Faulkner Nissan since I arrived in Philadelphia and could not figure out the co fusing car registration bureaucracy - they took care of me NO CHARGE - and I’ve only gone elsewhere once (cheaper) — never again. Most recently my car died on a Saturday. They were ready for me and the mystery break down when I arrived, right down to a rental car if needed. When my Kia needed to move on, they weren’t first choice. Highly recommend for service or auto sales! More

New Car!! It’s been a long time since I had to buy a new car, I gave my rep a bit of a hard time, but in the end Steve was patient and got me the car of my drea It’s been a long time since I had to buy a new car, I gave my rep a bit of a hard time, but in the end Steve was patient and got me the car of my dreams!! I would highly recommend Faulkner if you’re looking for a car! The staff and the car options were great!! More

Outstanding customer experience throughout my buying journey I approached this car purchase in a new way. I got True Car quotes then asked the four dealers who participated to respond to a “request for proposal I approached this car purchase in a new way. I got True Car quotes then asked the four dealers who participated to respond to a “request for proposal, answering the same five questions about price, interest rate, extended warranty and features. Faulkner was tied with another dealer for price, both better than the other two dealers, but their extended warranty pricing was superior. And, their internet sales person was the fastest to respond and very responsive to my questions. I told Faulkner they had won my business! The dealer experience was just as good - the car was ready, in-person salesperson was courteous and knowledgeable and they followed up several times after the sale to check on me. They even transferred the complimentary service calls to a dealer closer to my house, which was very generous I LOVE my car and would definitely recommend Faulkner. I should mention that their finance person, with whom I spent a bit of time completing paperwork, was a lot of fun - smart, friendly, personable and professional- a pleasure to work with. More

Great dealership and location. Easy to work with. Four time customer, will keep coming back. Explored other dealers couldn’t find better prices for a n dealership and location. Easy to work with. Four time customer, will keep coming back. Explored other dealers couldn’t find better prices for a new car. Try Faulkner. More

Best experience at a Dealership. Excellent service, everyone was friendly, helpful and informative. They worked with me and appreciated by business and treated me as such as if we wer Excellent service, everyone was friendly, helpful and informative. They worked with me and appreciated by business and treated me as such as if we were family overall excellence. More

Oil change and inspection My car was serviced in a timely manner. I was made aware of the condition. When it was returned I saw they had used paper mats to keep the car clean My car was serviced in a timely manner. I was made aware of the condition. When it was returned I saw they had used paper mats to keep the car clean. The waiting area in the dealership was clean. Coffee, water, donuts and snacks were available. More

Awesome The sales people were kind and courteous worked hard got me anything I need it I've got me out of there fast as possible The sales people were kind and courteous worked hard got me anything I need it I've got me out of there fast as possible More

Excellent! Helped with another question. I've always been so pleased with my experience at Faulkner. From the night I met Walter and leased my car to just bringing it in for service. That day I've always been so pleased with my experience at Faulkner. From the night I met Walter and leased my car to just bringing it in for service. That day I spike to the young guy in service about paint and visited with Walter. A guy in service also helped me with my lift gate option. The cashier and young girl at customer service were very friendly. All around a great experience. More

Fast but a few hitches I brought my car in for a few recalls, some hanging down pieces and a weird engine noise. I had set up an afternoon drop off for a morning appointment I brought my car in for a few recalls, some hanging down pieces and a weird engine noise. I had set up an afternoon drop off for a morning appointment the next day, and so arranged a rental car because I did not know how long my car would be. I dropped it, got the rental, and headed back to work. Two hours later they called that the car was ready. They said they updated the software, etc. and to let them know if it still made the noise. I headed back in and retrieved my car. Positives: super fast service. Negatives: I had the car for just over 2 hours, drove it 10 miles total, and they charged me the full day price. The car still makes that noise. More