Faulkner Nissan Jenkintown

Good Quick Deal The sales department at Faulkner was easy to deal with. My wife and I were under time constraints and Will didnt waste our time with a buch of back an The sales department at Faulkner was easy to deal with. My wife and I were under time constraints and Will didnt waste our time with a buch of back and forth. We agreed on a fair price and were able to get out in time to pick up our daughter from the bus stop. More

Horrible Service if Not Getting Basic Things Taken Care Of Took my Nissan vehicle to this dealership to have two things looked at. I left it in the morning and left for a while they worked on it. I came back a Took my Nissan vehicle to this dealership to have two things looked at. I left it in the morning and left for a while they worked on it. I came back almost four hours later to ask if they were done and the service associate said he called two hours earlier and said my voicemail box was full (my phone never rang so I called the service department three times in a row during the afternoon and no one answered. For future reference, send an email to a customer if they don't answer their phone). Service said they couldn't find the source of the rattling coming from the rear of my car and they said they took care of the nail in my tire. No service paperwork/receipts were given to me before I left either. I went out into the lot to make sure the nail was removed from my tire and I noticed it wasn't removed even though I was told it was (I even circled the nail with chalk to make it easy to identify the day before I brought my car in). I went back in to tell them and another service associate asked if I had paperwork. I told him the other associate didn't give me any so I had to wait another half hour for them to fix my tire (he also gave me an attitude). When that was finished, they were about to get my car and they had not yet given me paperwork detailing what they serviced. I'm positive paperwork wasn't even filled out because the associate spent a good amount of time typing behind the computer (and the mileage on the paperwork isn't even close to the mileage on my car either so that makes it look even worse on the dealer's end). The paperwork I was given only listed the nail issue and not the rattling issue so it's like they never even tried to diagnose where the rattling was coming from. Also, they "plugged" my tired with a sticky substance (it looks like dirty chewing gum) where the nail was located and I'd rather not remove that to make sure the service department actually did their job and removed the nail. I essentially used a vacation day from work to have these things taken care of and it seemed like a total waste. I'm convinced the service department didn't even look at my car the entire time it was there. I've never had an issue with this dealer until this fiasco happened last week. I'll have to try another dealer to take my car for future service and get a second opinion on this rattling that's coming from the rear of my vehicle as well as inspect my tire again. More

Great sales paron Sales person Steve Levans & Financial department Mr bruno were great. This is my second time buying from nissan jenkintown and won't be my last. I hav Sales person Steve Levans & Financial department Mr bruno were great. This is my second time buying from nissan jenkintown and won't be my last. I have recommended this dealership to other friends & family More

Customer experience Gary and Jason were very proactive in keeping in touch with me during the process. I appreciate all their hard work, efforts, and professionalism. I c Gary and Jason were very proactive in keeping in touch with me during the process. I appreciate all their hard work, efforts, and professionalism. I certainly will recommend future buyers to them. More

Fast and efficient Our first service was a positive experience. I would also like to acknowledge the excellent customer service we received from our salesman Roy. His Our first service was a positive experience. I would also like to acknowledge the excellent customer service we received from our salesman Roy. His follow up and follow through to delivery was exceptional ! The weak link in our experience was the finance department. Their ethics leave much to be desired.! More

Oil change The service at Faulkner Nissan is wonderful. The staff is friendly and kept me up to date with the status of my service. I also love that they have fr The service at Faulkner Nissan is wonderful. The staff is friendly and kept me up to date with the status of my service. I also love that they have free WiFi and comfy chairs so I can relax while I wait. More

Good experience Destiny Taylor was very helpful. She listened to me and was prepared to help me find the best vehicle for my needs. The team did a good job. Destiny Taylor was very helpful. She listened to me and was prepared to help me find the best vehicle for my needs. The team did a good job. More

Amazing service! Faulkner went above and beyond to help us find the car we were looking for! We will 100% recommend and use Faulkner in the future! Faulkner went above and beyond to help us find the car we were looking for! We will 100% recommend and use Faulkner in the future! More

REWARDING!! I had a GREAT experience at Nissan Faulkner.. They were kind patient an professional.. A special thank you to Keith An all those who worked hard to ge I had a GREAT experience at Nissan Faulkner.. They were kind patient an professional.. A special thank you to Keith An all those who worked hard to get me in my vehicle!👏👏👏 More

Great staff Very helpful. Joe Bradley worked with my needs and budget. When I test drive my car the front left tire was 4lbs low. They filled it but when I woke Very helpful. Joe Bradley worked with my needs and budget. When I test drive my car the front left tire was 4lbs low. They filled it but when I woke up in the morning it was low again. I hope you will fix this More