Faulkner Nissan Jenkintown

Very thorough Greeted with a warm welcome, tech explained every detail of what was done or had to be done. Very prompt. Clean and comfortable waiting area. Greeted with a warm welcome, tech explained every detail of what was done or had to be done. Very prompt. Clean and comfortable waiting area. More

Friendly and informative I was greeted by staff... I was also informed what service was included and for how long as part of the sale contract of my car. I really appreciate I was greeted by staff... I was also informed what service was included and for how long as part of the sale contract of my car. I really appreciated this... Glad that water and coffee was available for free. I was there early and stayed for 2hours. Waiting area was clean and very comfortable so I did not mind waiting. This is my 2nd time servicing my car there. This time the experience was way better. Hope this quality of service continues to be the norm here. Good job. More

Excellent Even during the busiest of days, they will take time to do whatever it takes to help a customer. took the extra time and care to helped me through my Even during the busiest of days, they will take time to do whatever it takes to help a customer. took the extra time and care to helped me through my paperwork issues. , My car was repaired right the first time. Honest and Trusted More

Stressful and Frustrating How can I describe this nightmare of an experience? Employees do not communicate, do not answer the phone, lie and give the run around. Even when I pi How can I describe this nightmare of an experience? Employees do not communicate, do not answer the phone, lie and give the run around. Even when I picked up my car, I still received poor attitude and the person I was dealing with the entire time did not even stay in the room to speak to me when I arrived at the location after giving me a hard time over the phone and false times my car would be ready for an entire week. Employees sit across or next to each other and still can’t provide a solid update. None of them are friendly or easy to talk to. Worst experience in my life. More

Great customer service When things looked bleek they pulled it off. They got not only my wife in a car but me as well. A great birthday present for us both. Jose and Keith w When things looked bleek they pulled it off. They got not only my wife in a car but me as well. A great birthday present for us both. Jose and Keith were phenomenal till the end. More

Positive experience Bought a used car, it had some unforeseen issues that didn’t come to light for a few months, but when discovered and brought to their attention, Faulk Bought a used car, it had some unforeseen issues that didn’t come to light for a few months, but when discovered and brought to their attention, Faulkner addressed and resolved with no issues or hassles at all. I am still waiting for my owners manuals though... More

Worked Hard To Make Me Happy and Satisfied j They were very nice. Professional Made sure I was a satisfied customer They worked together as a team for me. Great experience for me Thank yo They were very nice. Professional Made sure I was a satisfied customer They worked together as a team for me. Great experience for me Thank you Faulkner. More

Solid Experience I’d recommend a few tweaks: • It would be great if Nissan had a streamlined data base between its dealerships. I just moved into the area & it would’ I’d recommend a few tweaks: • It would be great if Nissan had a streamlined data base between its dealerships. I just moved into the area & it would’ve been nice for them to know who I am without having to re-enter all my basic info, esp considering that I’m almost a 10-yr customer. Also having a record of past services I’ve received over the time I’ve been a customer better informs the team of recommendations they might want to make. • I needed 3 bulbs changed (turn signal, brake, license plate). cost almost $70. A discount would’ve been nice, at the least. • They told me the car would be done in an hour. A bit more than an hour passed and I came back to the dealership. The car was ready but it would’ve been nice to get a call letting me know that it was ready. Other than that, staff was pleasant/friendly. Solid experience. More

Great service! Super friendly, no pressure. Let us really take our time looking at the vehicle. Not the typical slimy car salesman! All about keeping customers happy Super friendly, no pressure. Let us really take our time looking at the vehicle. Not the typical slimy car salesman! All about keeping customers happy long term, not just initial sale. More

excellent service, price can not be beat in and out very fast. no charge. friendly and helpful staff. had a six month auto check-up which was stress free. car still under warranty in and out very fast. no charge. friendly and helpful staff. had a six month auto check-up which was stress free. car still under warranty More