Faulkner Nissan Jenkintown

The staff at Faulkner pn old York road is very professional and friendly. I've never had a bad experience at this dealership. Also there are nice perks while at Faulkner pn old York road is very professional and friendly. I've never had a bad experience at this dealership. Also there are nice perks while you wait for your car, wifi, donuts, coffee, water, the day of my visit, there was assorted pizza and salad. More

Excellent Great interpersonal skills and professionalism shown, as well as patience shown towards me.I had to bring my car back for service. I purchased the car Great interpersonal skills and professionalism shown, as well as patience shown towards me.I had to bring my car back for service. I purchased the car 08/24/19 More

Service Department Service Advisor, Joe Cram, was very helpful and explained in detail the minor concern I had with the vehicle. He also gave his personal extension to g Service Advisor, Joe Cram, was very helpful and explained in detail the minor concern I had with the vehicle. He also gave his personal extension to give him a call directly if the concern persists. More

Waste of time I came in for service on 9/9/19. The problem I had was a terrible smell coming out of the vents in my car. It smelled like a dirty dish rag. This is a I came in for service on 9/9/19. The problem I had was a terrible smell coming out of the vents in my car. It smelled like a dirty dish rag. This is a new Nissan Rogue that is under 10 months old and has about 8450 miles. I was told that none of this would be covered under the bumper to bumper warranty. I was told that after you use the air conditioner constantly, over time, moisture could build up. I said it’s only been one Summer. How poorly made is this car that one Summer of a/c use could cause such a horrible smell? In addition to that, I was told there was a recall on my car. Now, this was the first I’ve heard of any recall. I received no letter, email or call alerting me of this problem. So, they said they would do the recall and check everything else and let me know. So, I waited.....3 1/2 hours later they call me up and say that they checked everything and the recall wasn’t needed. Then, they say they couldn’t smell anything in the car at all. I said you have to be kidding me? It’s a pretty potent smell to miss. Even though they didn’t smell nothing, they suggested I get a service that would of cost $89.99 to get rid of a smell they said didn’t exist. At this point, I was beyond frustrated. I said forget the service, I can’t wait any longer. So, I went out to my car and put the air on and that horrible smell immediately came out of the vents. When I came to the service center, I had the air completely turned off because of the smell. When I got the car back, the air was still off. So, I wonder if they even bothered turning the air on or just left it off and that’s why they didn’t smell anything. Either way, 3 1/2 hours later, I was left with a car that still had a horrible smell and a recall I didn’t know about and wasn’t necessary to begin with. Not a great feeling for being a new Nissan owner. More

Better experience than last time The sales Consultant, Gary Bederman was excellent. He was very professional, helpful and seemed very honest. He explained every detail of the vehicl The sales Consultant, Gary Bederman was excellent. He was very professional, helpful and seemed very honest. He explained every detail of the vehicle and I was very pleased with the service. The previous purchase that I made with Faulkner Nissan was terrible this time was much better. More

Good experience very curtious They kept me informed on the progress of my service. Offered refreshments, and a nice environment to wait for the service. I have already had my son a They kept me informed on the progress of my service. Offered refreshments, and a nice environment to wait for the service. I have already had my son and daughter in law buy cars from Faulkner. More

In and out The service was good the wait was about an hour. The only thing I didn't like was some people in the waiting area were talking too loud in n there cel The service was good the wait was about an hour. The only thing I didn't like was some people in the waiting area were talking too loud in n there cell phones. More

Regular Service Appointment The dealership did not clean my car properly after the service. I asked it to be vaccum cleaned but first the keys were handed to me without it gettin The dealership did not clean my car properly after the service. I asked it to be vaccum cleaned but first the keys were handed to me without it getting cleaned, then later when I insisted they did a shabby job in cleaning More

Nice and fast The visit for my vehicle and service was. I did not have to wait very long. M service was nice. It seem u all are getting better The visit for my vehicle and service was. I did not have to wait very long. M service was nice. It seem u all are getting better More

bad time estimate Most of the employees were nice to work with. And the service for oil change seemed well. They said my car was being washed and I received it still d Most of the employees were nice to work with. And the service for oil change seemed well. They said my car was being washed and I received it still dirty after 3 hours of waiting. The estimated time was 1 1/2. If they were more honest I would of just came back a day I didn’t work or even set an appointment up. This is the first time I am so disappointed. More