Faulkner Mazda

Smooth Sailing I love my new Mazda 3 grand touring! Ravi, were super awesome, and worked really hard to get me the car I wanted for the price I wanted. I am so plea I love my new Mazda 3 grand touring! Ravi, were super awesome, and worked really hard to get me the car I wanted for the price I wanted. I am so pleased with my choice, and Faulkner Mazda made my experience a great one! More

great relax experience It hasn't been a week yet but Im loving my CX5. Renee was great. Not pushy and gave us our space. All other employees we spoke to were professional an It hasn't been a week yet but Im loving my CX5. Renee was great. Not pushy and gave us our space. All other employees we spoke to were professional and answered our questions. I will definitely recommend Faulkner to others. More

Love my new CX-5! My new vehicle has exactly everything that I was looking for. Ravi even let me take it for a test drive by myself which was awesome! Thank you Ravi My new vehicle has exactly everything that I was looking for. Ravi even let me take it for a test drive by myself which was awesome! Thank you Ravi and Tom for everything! I couldn't be happier. More

Mazda Faulkner treats customers like family I started with Faulkner Mazda 4 cars and 20+years ago and from day one I was treated like I was special. Mazda treats their customers like family from I started with Faulkner Mazda 4 cars and 20+years ago and from day one I was treated like I was special. Mazda treats their customers like family from Sales straight through to Service. I could never consider leaving this dealer. There are several other dealers that are much closer to my home and I live an hour away but I will stick with Faulkner for the unforseeable future. Customers get the sense of honesty immediatley and there has never been a negative experience. Less is more so let me invite you to go out of your way to make this dealership your home please. More

Excellent Customer Service Since my first phone conversation with Tom Weaver, to the day I walked into the dealership, I was treated with respect and courtesy. Tom answered all Since my first phone conversation with Tom Weaver, to the day I walked into the dealership, I was treated with respect and courtesy. Tom answered all of my questions in a quick and timely manner. I was dealing with 3 other dealerships but none of them made me feel as welcomed as Faulkner. More

Great Experience Overall at Faulkner We just purchased a CX-5 and are loving it. We had started using the Faulkner Mazda Service Department for our CX-9 purchased elsewhere. The Service We just purchased a CX-5 and are loving it. We had started using the Faulkner Mazda Service Department for our CX-9 purchased elsewhere. The Service Department Staff is wonderful - efficient, reliable and very friendly. Our experience there led to our visit to Sales, which was just as great. Very satisfied customer! More

A dealership that knows their customers Since 1992 I have now bought or leased 14 new mazdas and every time I show up at the dealership I am always handled as a customer that makes me keep c Since 1992 I have now bought or leased 14 new mazdas and every time I show up at the dealership I am always handled as a customer that makes me keep coming back again and again. Thank you More

Not your typical car dealer My wife and I visited Faulkner Mazda at the recommendation of my mother-in-law. We ended up leasing a 2014 Mazda3 Hatchback which, on a separate note My wife and I visited Faulkner Mazda at the recommendation of my mother-in-law. We ended up leasing a 2014 Mazda3 Hatchback which, on a separate note, has been turning heads everywhere. Mazda has really been producing beautiful products for the past few years. Faulkner Mazda was intended to be my first stop of several on Saturday 1/17 when I decided that it was finally time to go car shopping. I have gone car shopping before, and was fully expecting the usual car salesman "tricks" (ex: hiding your license or trade-in keys, refusing to write down a trade-in offer, hiding fees until your credit was already run), but was very pleasantly surprised. We walked into the showroom, were immediately greeted, and then introduced to James Justi. James was absolutely the reason why this deal went through so smoothly. I was used to being burned from doing business with other car dealers, so after being introduced to James, I let him know that we would not be looking at any cars until we had an agreed value for our trade-in, a 2006 Prius. To my surprise, he respectfully agreed. We came to a very fair agreement (that was much better than even the Toyota dealer where I bought my Prius initially). Happy with this, James showed us a variety of new and used Mazda3s. Ultimately, my wife and I fell in love with the showroom Mazda3 Hatchback. It is definitely worth noting that at no point, did I ever fell like James was trying to push us into a vehicle that was out of our price range. I felt that he really understood our needs. When it came time to negotiate, I really felt that James and his manager, Mike Rocchi, went to bat for us. They looked into every incentive they could, explained the leasing process thoroughly, and (although I never told them this), beat Truecar's price for new Mazda3s. I had a price point that I wanted to stay under, set reasonable expectations, and was thoroughly blown away by how much these two gentlemen wanted to earn my business - even though I am almost certain that they lost at least $1.2K on this deal. I attempted to "play hardball" and walkout to visit a Toyota dealer, and they were both respectful of whatever decision I made. After offering to keep the offer on the table if I came back (unlike some Toyota dealers who takes the position that as soon as you walk out the door, they can;t make any promises) , I realized that they were more concerned about earning my business than pushing me into a bad deal. I accepted their offer and proceeded to Matt Rathburn for financing. Matt, like James, is full of charisma, and like the rest of the gentlemen that I worked with at Faulkner Mazda, was happy to do whatever it took to earn my business. I am new to leasing, so, even though the dealership was absolutely packed at this point, walked me through the leasing process from start to finish. He explained how generous Mazda's turn-in process is, and how certain features (such as GAP insurance) that typically cost extra with other leases, is built into the Mazda leasing structure. Matt, despite being young in appearance, had the experience of a veteran in this field. While we waited for financing to go through, James got our new car washed and filled it with gas. He then came out to the car, set up our blue-tooth audio, set-up our first maintenance appointment, and then sent us on our way. He has even been great answering little questions about the finer features of my new car. James and Mike have turned me into a Mazda owner for life (assuming that they keep producing such stylish cars). My parents and my friend are going to be in the market for a new car soon, and you can bet that I'm going to send them Faulker Mazda's way. This GM runs a fabulous establishment, and know how to pick employees. More

Excellent Service We bought our first Mazda from Renee Fargason about 12 years ago and since then, we have recommended several family members to Faulkner Mazda. That is We bought our first Mazda from Renee Fargason about 12 years ago and since then, we have recommended several family members to Faulkner Mazda. That is why we returned to purchase our son's mazda a few weeks ago and again received first class service from everyone. Thanks so much Renee for making this so simple and fast and accomodating our schedule. More

Impeccable service and delivery. From the moment I walked in the door of the Faulkner Mazda dealership, I felt like a family member. The entire staff, especially, Michael Rocchi, Rene From the moment I walked in the door of the Faulkner Mazda dealership, I felt like a family member. The entire staff, especially, Michael Rocchi, Renee Fargason, David Sutton and Matthew Rathbun had made purchasing a new car an extremely pleasant experience. . Every single person I had encountered at the dealership on the days I visited before making my final decision had a pleasant disposition. In my opinion, the Faulkner Mazda team exhibits an extremely high level of customer service. I consider them to be at the “top of the house” and number #1 in my book. I would not hesitate to recommend family, friends or even a complete stranger to Faulkner Mazda. All the best~ always to this impeccable team! More