Faulkner Mazda Harrisburg

Certified Car actually not checked. Would give this dealership negative stars if I could. Bought my certified 2014 Mazda 3 in late December. The sales staff went on and on about the 160 Would give this dealership negative stars if I could. Bought my certified 2014 Mazda 3 in late December. The sales staff went on and on about the 160 point inspection that they perform to certify the cars, which made me feel safe about purchasing from them. Wrong...on the ride home and in the week after it became apparent that the car had several defects (all part of this 160 point inspection and marked as “checked and working” on my inspection sheet) such as the radio volume randomly changing, dimming lights not working, overhead lights not functioning, drivers side door locks and window not functioning, and so on. All things I didn’t really think to check in broad daylight on a freezing day in December...ON A CERTIFIED CAR. My complaints went unanswered by Jamie (I mean she literally ignored my emails/call, how professional) and I ended up having to call several times to get the manager, Steve, who finally agreed after quite a bit of hounding to cover the bill to get the car fixed at a closer Mazda dealership since I had traveled over an hour to get to Faulkner (Scott Lot Allentown). Even Scott is a little over 40 minutes for me to get to, and Steve at Faulkner didn’t understand why I was upset that they wouldn’t compensate me for gas when I had to drive back and forth twice. No care for their customers, only agreed to fix my car because I continued to hound them, and really zero apology. Will never return and will encourage others to stay far away from this dealership as well. Absolutely not worth the hassle and aggravation. More

Misleading sales tactics, no attempt to correct problem. Salesperson said mobile start had been installed on certified used Mazda 6. Went to activate later after purchase as directed, discovered part was ne Salesperson said mobile start had been installed on certified used Mazda 6. Went to activate later after purchase as directed, discovered part was never installed. More

Bought a Pre-Owned Certified Mazda3 5 door This was my 6th car I bought from Faulkner, but it just might be my last. First of all I wanted to pay cash for the car I was asked by the salesman i This was my 6th car I bought from Faulkner, but it just might be my last. First of all I wanted to pay cash for the car I was asked by the salesman if I would finance some of the car so it helps Faulkner to get better established with the banks. When I went in to see the finance person she wanted to sell me a extended warranty for $2,000 when I said I was not interested the lady helping me started to get a little upset she kept telling me how I should buy it. Next I only got 1 key for the car. I asked where the second key was and I was told there was none but I could buy a new key for $204.00. Then when I was talking to the man doing my title work he sat there ignoring me as I spoke to him. Then when I got home I found a piece of trim sticking up around the window, it was broken. I called into the salesman that sold me the car and he told me that chrome trim was not covered under the Mazda Certified Pre-Owned. Finally the used car manager said he would fix the trim for me and I had to come back in for the service manage to see what I needed. He told me that the piece would be in the next Monday and he would call me to set up a time to repair it. As of Wednesday of the next week I still received no call. So I called into the service dept. to see what was up, I was told that the parts department might have the part but they were not sure and the service manager said when they find out he would call me. Well it has been 3 hours later and still no call. I have about had it with Faulkner Mazda. Such a shame that customers are treated this way. More

It was worth flying 3000 miles for the used MX-5 Everything went smoothly. I wanted to buy an used MX-5 and drive it back to California - that's 3000miles. After research I've chosen Faulkner Mazda a Everything went smoothly. I wanted to buy an used MX-5 and drive it back to California - that's 3000miles. After research I've chosen Faulkner Mazda as the dealership with the best reviews. I called them and Gregg honestly explained me the history of the car, that it had a severe accident, but it's rebuilt and fine now. I put the phone down. After two days I've called them back that I want the car. It was the best decision of my winter. When I flight over to Harrisburg, everything was ready, they took great care of me offering water, coffee and telling me more about the car. And the car was marvelous. I was driving this convertible non-stop across USA through one digit temperatures, snow storm, rain storm and tough uphill. No problems at all. And the price was just great. I would do it again. More

Always a great experience My husband & I have now bought 3 cars from Mike and even got the in-laws to buy one! The staff is always so helpful & friendly, though they are a bus My husband & I have now bought 3 cars from Mike and even got the in-laws to buy one! The staff is always so helpful & friendly, though they are a busy dealership and sometimes the wait can be long. It's worth it. They make you feel like you're important and they want you to get the right car to fit your life, your budget, and your driving style. More

My Finest Car-Buying Experience! Early in my buying process I stopped by and met Dan Shay. I had intended on buying a used CX-5 and had an offer on one at another dealership. Dan to Early in my buying process I stopped by and met Dan Shay. I had intended on buying a used CX-5 and had an offer on one at another dealership. Dan took the time to explain the features of the Mazda (I was trading a Honda, never owned a Mazda) and I left very impressed with his ability to "connect" with me as a customer. After a weekend-long search of dealerships within 100 miles - both in person and on the internet - I contacted Dan via email ( ON SUNDAY ) about buying a 2014 model. He responded later that day and we agreed to talk on Monday. On Wednesday I bought a 2014 CX-5, "demo". When Dan gave me the purchase price, I said, "Let's do it!" He made it that easy. More

Buying Honesty and upfront forthrightness with to the point answers. Never said "No, we cannot do that". Our college bound granddaughters have been in love Honesty and upfront forthrightness with to the point answers. Never said "No, we cannot do that". Our college bound granddaughters have been in love with the "3" from the start. They will have a safe dependable "ride" while down in Florida for their schooling.They seem to find the audio system very important as they have downloaded all of their own tunes very quickly. More

Was heading to another Faulkner Dealership This was a very good experience. There was no hard core pressure. He really tried to understand what I was looking for in a car. I love my 2014 CX This was a very good experience. There was no hard core pressure. He really tried to understand what I was looking for in a car. I love my 2014 CX 5 GT. More

FIrst New Car I went in to Faulkner Mazda not quite knowing what to expect. A friend recommended going there to speak with Mike, as I needed a new car. Due to a g I went in to Faulkner Mazda not quite knowing what to expect. A friend recommended going there to speak with Mike, as I needed a new car. Due to a good medical emergency, Mike was not available, but Amanda was. She was very friendly, and very helpful. This was my first time buying a new car, so I was a bit nervous. Amanda was very down-to-Earth, not at all pushy, and listened to what my thoughts were in terms of what I wanted in a car. The experience was absolutely amazing. The test drive was comfortable, and I was given no pressure to buy. Amanda gave me all of the time I needed to ask questions, and made recommendations that further assisted me in choosing the right car. I would highly recommend Faulkner Mazda, and am very thankful for great service, and an awesome new car! More

The experience with Mike Ramsey and Faulkner as a whole was excellent (2014 CX-5 GT). Laura was also very helpful in Mike's absence. Never any pressure to purchase, always polite and obliging. Mike is v was excellent (2014 CX-5 GT). Laura was also very helpful in Mike's absence. Never any pressure to purchase, always polite and obliging. Mike is very knowledgeable about the autos he sells and has a good sense of what info customers need and what they don't. While I was originally concerned that the large size of today's Faulkner (numer of dealerships) might be detrimental to getting a competitive price, I ultimately found the negotiating experience to be pain-free and one of the quickest/smoothest I can remember. My target price was eventually met without fanfare and everyone walked away happy. I would definitely visit them again first when it's time for another new car. More