Faulkner Mazda Harrisburg

Although our experience in the purchase of our vehicle was a bit complicated, our sales person (Jesse McKnight) did all in his power to make the sale acceptable to us. Thank you, Andrea Shipe was a bit complicated, our sales person (Jesse McKnight) did all in his power to make the sale acceptable to us. Thank you, Andrea Shipe More

Jesse was an awesome salesman .. to the point , very friendly , no xx , informative and was able to meet my needs in a timely manor thanx Jesse friendly , no xx , informative and was able to meet my needs in a timely manor thanx Jesse More

After much discussion with Jesse I decided to sell my car instead of trade it in on a new one. I spent a great deal of time talking with Jesse as we were waiting to test drive and he was very friendly and ap instead of trade it in on a new one. I spent a great deal of time talking with Jesse as we were waiting to test drive and he was very friendly and approachable. We ended up setting a day for me to come in and talk to Eric who is the Pre-Owned Manager so that he could check out my car and make me an offer. I arrived that day and spoke with Eric. He was very nice and pleasant. Eric and I walked around the car and checked it out. I answered his questions about the car. He asked how much I was looking to get from the car. After answering and him checking around for comparable values he said that he would be able to offer me very close to what I was looking for. I was happy with that. He said that he had to call the sales manager just to confirm that was fine. He was unable to get ahold of the manager so he thanked me for coming in and said that he personally would call me either that evening or the next morning to confirm the offer. I went home quite satisfied with the service. I called my mom who was looking into CX-9s and told her of my good experience. I received a voicemail the next morning from Eric asking me to call him back. I called him back about an hour later. As we were talking I noticed that he had a noticeably different attitude. He was rude and pushy to me. He proceeded to tell me that he would offer me $3,000 less than the number that he and I were discussing (this being almost 20% less than what we had talked about). He then brought up an number of excuses such as "well, the weather is getting colder and people aren't buying as many cars, these cars are rare and I really don't like this car so much". None of these topics were discussed by Eric with me when I sat down with them. I was quite confused because in our earlier conversations he had actually complimented me on the car and how he liked it and they would be "able to sell that car all day long in that condition". Needless to say, these dealership antics left a sour taste in my mouth. I would not recommend Faulkner to anyone. I called my mom again and she purchased her fully loaded CX-9 from another local dealership. She will be posting a very positive review up shortly. More

Jesse was very nice and friendly and really helped me looking for a car. Mark Eager was approachable and showed me several different options. I didn't end up using this dealership, because the deal wasn' looking for a car. Mark Eager was approachable and showed me several different options. I didn't end up using this dealership, because the deal wasn't the right one for me, but if you can find the right deal here, you'll have a good experience. More

We have dealt with many car salesman before, but there are not many like Jesse. You can tell he really cares about what he does. (Not just an act like some) He is knowledgeable and does the best job he ca are not many like Jesse. You can tell he really cares about what he does. (Not just an act like some) He is knowledgeable and does the best job he can to make the customer happy. Give him a promotion! More

Jesse was more than helpful with our overall experience. My girlfriend and I were very pleased with the service we had. We recommend this dealer to anyone looking for a new or used car. Jesse helped me get My girlfriend and I were very pleased with the service we had. We recommend this dealer to anyone looking for a new or used car. Jesse helped me get into the car i was very interested in getting. I had nothing but fun in my new GTO thanks a million Jesse! More

We greatly appreciate the dedication everyone at this dealership showed us. They all worked very hard to do all they could to make sure the deal went through. This was my first vehicle and I am so happ dealership showed us. They all worked very hard to do all they could to make sure the deal went through. This was my first vehicle and I am so happy it all worked out. Everyone was very professional, friendly and nice. God Bless everyone at this dealership and thank you so much fr everything. Sincerly, Velmar McMullen More

Jesse and Mark were both friendly and welcoming as soon as we walked in the door of the dealership. Before visiting Faulkner Mazda in Harrisburg, we had visited another car dealership the day before, but as we walked in the door of the dealership. Before visiting Faulkner Mazda in Harrisburg, we had visited another car dealership the day before, but had been not been treated with the same degree of respect and straightforwardness that we received from Jesse and Mark at Faulkner Mazda. In terms of our buying experience, Mark was generous and to the point and there was no haggling negotiation process. Right from the get go Mark gave us the best possible purchase price and made the decision to buy a Mazda from Faulkner a "no brainer." In finalizing our purchase, Jesse was clear and concise in reviewing the details and options that available on our Mazda. Furthermore, he was one of the most genuine and "down to earth" salesmen I have ever worked with, which made the entire process easy and enjoyable. All in all, I would highly recommend working with these two individuals if interested in purchasing a Mazda and I look forward to working with them in the future as a fellow Mazda owner. Thanks for the awesome car buying experience! More

Everyone was very professional and friendly. They took the time to go over everything with me and helped me set-up my bluetooth. Everyone went out of their way to make this an excellent experience! Faulk the time to go over everything with me and helped me set-up my bluetooth. Everyone went out of their way to make this an excellent experience! Faulkner Hbg has an excellent staff. More

Mike Ramsey was awesome. Very knowledgable. Delivered what he promised. Willing to work with us every step of the way. Will be back when it's time to buy our next vehicle. what he promised. Willing to work with us every step of the way. Will be back when it's time to buy our next vehicle. More