Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Faulkner INFINITI of Mechanicsburg

Mechanicsburg, PA

Overview
Reviews
Vehicles
4.8
51 Reviews
Call Dealership (717) 691-8900

6720 Carlisle Pike

Mechanicsburg, PA

17050

Directions

By Type

Showing 51 reviews

November 21, 2024

I have NEVER had a bad experience at Infiniti of Mechanicsburg. The service manager goes above and beyond every time, Shannan is awesome and she is very helpful. Tech are cool and helpful as well More

by Renee2579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannan
Report | Print
November 18, 2024

Great service. Beautiful waiting area. Shannon was my service rep and took care of all of my needs. More

by LMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Nov 21, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 31, 2024

Regarding service. Very dissatisfied with communication and vehicle being ready when promised. Vehicle qualified for an exempt emissions sticker. The dealer performe More

by kevins2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Nov 02, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out us at (717) 691-8900 and we will work with you personally in rectifying the issues you experienced.

October 31, 2024

Infiniti of Mechanicsburg has always been friendly, convenient, and quick to get my car done in most cases same day. More

by Dizzymetal55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo, Terrance, Scott
Report | Print
Nov 02, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 26, 2024

This dealership is customer friendly , customer focused. They have a wide selection of vehicles that will fit your needs. More

by gdennis42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Williams
Report | Print
Oct 28, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 18, 2024

Very professional and made me feel comfortable throughout the process. Treated very well and highly recommend. More

by lilybite19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl, Chad
Report | Print
Oct 19, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

September 04, 2024

Courteous informative process. Called with updates and recommendations. Finished ahead of time. Easy to work with More

by Neffro26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Sep 06, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2024

Always great customer service experience with Faulkner Infiniti staff. Bought my first Infiniti at Dealership.. purchased 2 other Infiniti cars elsewhere but this experience was the Best’ More

by ayb1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Williams, Chad Kemp
Report | Print
Sep 05, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

August 22, 2024

Top Notch service! ! Recommend them to everyone I know ! There’s no other place that will handle your vehicle with the care they do! Great customer service! More

by lchronister1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Chronister
Report | Print
Aug 24, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2024

Service Manager , friendly , professional Lack of loaner car inventory concerning Return again three days later to have work completed because of No Infiniti Rim Inventory is inconvenient. More

by Majorsteve73*
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service ,Manager
Report | Print
Aug 18, 2024 -

Faulkner INFINITI of Mechanicsburg responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out at (717) 691-8900 and we will do our best to make this better. We hope to hear from you soon.

1
2
...
6