Faulkner Hyundai

John was great to work with. He helped us though the whole process, got a better than expected interest rate for our purchase. One of the best experiences I have had in buying a car in a long time. whole process, got a better than expected interest rate for our purchase. One of the best experiences I have had in buying a car in a long time. More

What an awful experience was trading my 07 Sonata in on a new Sonata found the car I liked on Sunday when they were closed went in let the salesperson walk me thru the process was got the deal and then it to new Sonata found the car I liked on Sunday when they were closed went in let the salesperson walk me thru the process was got the deal and then it took over an hour to get my keys back was pressured into not thinking about the car I drove to Mechanicsburg and was treated with respect and a good deal I will now drive by Faulkner a few blocks From my house and have my car serviced at Freysinger I will never return More

In March of 2012, my wife and I traded in my 2003 Acura RSX on a brand new Hyundai Elantra. Our buying experience with Faulker Hyundai went reasonably well. Their showroom was clean, they had a good sel RSX on a brand new Hyundai Elantra. Our buying experience with Faulker Hyundai went reasonably well. Their showroom was clean, they had a good selection of vehicles to choose from, most of their employees were friendly and helpful, and we were able to work out a fairly good deal on our new car. When we purchased our new vehicle, we decided to add on the additional gap insurance, as well as an extended warranty, since we planned on keeping the car for many years to come. Unfortunately, after a few months of owning the Elantra, I was less than impressed. I missed driving a manual transmission and missed the sportiness of my previous car. So, we traded in the Elantra on a different make of vehicle at another dealership. It wasn’t that there was something wrong with the car. It just wasn’t what I truly wanted or what I was used to. Because we only owned the Hyundai for a few months, we were eligible to receive a sizable refund on both the gap insurance and extended warranty we purchased. I called Faulkner Hyundai FOUR times in an attempt to speak to someone about processing my refund, but none of my messages returned. After more than a week of trying to reach someone by telephone, my wife and I went back to the dealership, paperwork in hand, and met with someone in person to fill out the necessary documents for our refund. Again, the staff was friendly and helpful, and the gentleman from the finance department said we could expect to see our refund in 4-6 weeks. This in no way reflected the unreturned phone calls and messages we left and we were sure that at this point, someone would take care of the refund. After 7 weeks, we still had not received a refund but we have to admit that neither of us was surprised. We decided to call the gap insurance company directly to make sure they received the necessary paperwork from Faulkner. The woman on the phone explained that they received the cancellation in the first week of July (right on time), and that Faulkner should have been processing our refund. The woman suggested that we contact the dealership directly again. Since speaking with the gap insurance company, my wife and I have each called Faulkner repeatedly in an attempted to talk to someone at the dealership. We have asked for management, someone in the finance department, and even our salesman, but each time, we are sent directly to someone's voicemail. No one has ever made an attempt to contact us regarding this matter. It has now been well over two months since we signed the paperwork to receive our refund, and we are still waiting. We are growing frustrated and angry and wish we never spent a dime at that dealership. It is apparent that calling Faulkner will not be sufficient and we will have to pay another visit to the dealership if we want to speak to an actual human being. Faulkner may have a large selection of vehicles to choose from, and can give you a good deal due to the volume of vehicles they sell, but buyer beware. Once they've made the sale and you drive your new car off the lot, good luck getting them to acknowledge your existence. They were in touch with us every day, even several times a day prior to signing the paperwork to purchase the car, but since then, it has been a joke trying to get someone on the phone even to ask a simple question. In fact, most of the time, no one even answers the phone! It just rings and rings and rings. I can accept that it may take longer than expected to get my refund, but the fact that the Faulkner staff has repeatedly blown off our messages and even more, that they are clearly avoiding us, are the reasons that we would NEVER recommend this dealership to anyone in the market for a new or used car. It looks like Hyundai's corporate office will be hearing from us. This treatment and level of customer service is completely unacceptable. Even if we did trade in their car to get something else, you would think they would still be concerned with their image and the possibility of referrals and return customers. Guess not in this situation. More