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Faulkner Hyundai
Harrisburg, PA
571 Reviews
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Showing 571 reviews
December 11, 2012
we were looking for an affordable vehicle with room for 5. Mario and the staff at Faulkner really worked with us to put us in a new Sonata and at a very fair price. I was very pleased overall with the no 5. Mario and the staff at Faulkner really worked with us to put us in a new Sonata and at a very fair price. I was very pleased overall with the no nonsense approach, no pressure sales they provided. I walked in wanting only some pricing and drove home in a new car. Most pleasant experience we've had in car shopping. More
by claudermilch
Employees Worked With
mario amato
November 28, 2012
Very friendly dealership! Fair pricing and they are NOT pushy. They tell you how it is and let you decide for yourself. If you say no to an add on they say ok and do NOT push you to buy something you don pushy. They tell you how it is and let you decide for yourself. If you say no to an add on they say ok and do NOT push you to buy something you don't want, or need. Their prices are EXTREMLY competitive and we were able to get a new Sonota for the price of an Elantra at other dealerships. Thank you Igor. More
by steve.braun.12
Employees Worked With
Igor Grankin
November 01, 2012
I have had at least forty new cars in my life time and this the BEST dealership I ever walked into. The personnel are caring and professional. Number one, in my book. this the BEST dealership I ever walked into. The personnel are caring and professional. Number one, in my book. More
by L A Woolever III
Employees Worked With
Tony and Frank Service Adv. Dave, Ser/Mgr.
August 21, 2012
In March of 2012, my wife and I traded in my 2003 Acura RSX on a brand new Hyundai Elantra. Our buying experience with Faulker Hyundai went reasonably well. Their showroom was clean, they had a good sel RSX on a brand new Hyundai Elantra. Our buying experience with Faulker Hyundai went reasonably well. Their showroom was clean, they had a good selection of vehicles to choose from, most of their employees were friendly and helpful, and we were able to work out a fairly good deal on our new car. When we purchased our new vehicle, we decided to add on the additional gap insurance, as well as an extended warranty, since we planned on keeping the car for many years to come. Unfortunately, after a few months of owning the Elantra, I was less than impressed. I missed driving a manual transmission and missed the sportiness of my previous car. So, we traded in the Elantra on a different make of vehicle at another dealership. It wasn’t that there was something wrong with the car. It just wasn’t what I truly wanted or what I was used to. Because we only owned the Hyundai for a few months, we were eligible to receive a sizable refund on both the gap insurance and extended warranty we purchased. I called Faulkner Hyundai FOUR times in an attempt to speak to someone about processing my refund, but none of my messages returned. After more than a week of trying to reach someone by telephone, my wife and I went back to the dealership, paperwork in hand, and met with someone in person to fill out the necessary documents for our refund. Again, the staff was friendly and helpful, and the gentleman from the finance department said we could expect to see our refund in 4-6 weeks. This in no way reflected the unreturned phone calls and messages we left and we were sure that at this point, someone would take care of the refund. After 7 weeks, we still had not received a refund but we have to admit that neither of us was surprised. We decided to call the gap insurance company directly to make sure they received the necessary paperwork from Faulkner. The woman on the phone explained that they received the cancellation in the first week of July (right on time), and that Faulkner should have been processing our refund. The woman suggested that we contact the dealership directly again. Since speaking with the gap insurance company, my wife and I have each called Faulkner repeatedly in an attempted to talk to someone at the dealership. We have asked for management, someone in the finance department, and even our salesman, but each time, we are sent directly to someone's voicemail. No one has ever made an attempt to contact us regarding this matter. It has now been well over two months since we signed the paperwork to receive our refund, and we are still waiting. We are growing frustrated and angry and wish we never spent a dime at that dealership. It is apparent that calling Faulkner will not be sufficient and we will have to pay another visit to the dealership if we want to speak to an actual human being. Faulkner may have a large selection of vehicles to choose from, and can give you a good deal due to the volume of vehicles they sell, but buyer beware. Once they've made the sale and you drive your new car off the lot, good luck getting them to acknowledge your existence. They were in touch with us every day, even several times a day prior to signing the paperwork to purchase the car, but since then, it has been a joke trying to get someone on the phone even to ask a simple question. In fact, most of the time, no one even answers the phone! It just rings and rings and rings. I can accept that it may take longer than expected to get my refund, but the fact that the Faulkner staff has repeatedly blown off our messages and even more, that they are clearly avoiding us, are the reasons that we would NEVER recommend this dealership to anyone in the market for a new or used car. It looks like Hyundai's corporate office will be hearing from us. This treatment and level of customer service is completely unacceptable. Even if we did trade in their car to get something else, you would think they would still be concerned with their image and the possibility of referrals and return customers. Guess not in this situation. More
by bdamsky
Employees Worked With
Todd Grier
July 01, 2012
Faulkner Hyundai was a pleasure to deal with. I didn't Faulkner Hyundai was a pleasure to deal with. I didn't have to play the game of going back n forth with the price because they start out with the Faulkner Hyundai was a pleasure to deal with. I didn't have to play the game of going back n forth with the price because they start out with the best price which was far below all others. Steve B in sales was a delight to work with. I recommend this agency Highly!!! More
by sprklr5
Employees Worked With
Steve B ( Sales )
April 22, 2012
Bought a Genesis 2012. Sales person knew little about the car and the Hyundai policy. I had to inform him of policies since this was my 8th new Hyundai new car purchase. However this was my first time purc car and the Hyundai policy. I had to inform him of policies since this was my 8th new Hyundai new car purchase. However this was my first time purchase at Faulkner. Freysinger Hyundai is more customer centric than Faulkner. More
by dhack45
Employees Worked With
Paul
July 22, 2011
Had some issues and communication problems after purchasing the vehicle, but they were extremely gracious and helped to resolve them as quickly as possible. Thank you! purchasing the vehicle, but they were extremely gracious and helped to resolve them as quickly as possible. Thank you! More
by ruthieh
Employees Worked With
Paul
June 13, 2011
I had a wonderful expereince working with Faulkner Hyundai. I went there to look at the Elantra's, but none were available. So, I looked at the Sonata's, and to my surprise, it was comparible to the E Hyundai. I went there to look at the Elantra's, but none were available. So, I looked at the Sonata's, and to my surprise, it was comparible to the Elantra, and Jill was absolutely terrific in her knowledge of the vechile, options, etc. Not only did she help me, the whole team worked with me to ensure that test drive to financing. I would highly recommand this care dealer to anyone looking to purchase a Hyundai....expectional!!! More
by sgiddings
Employees Worked With
Jill Whorl
June 08, 2011
We were shopping around for a 2012 Elantra and just experienced several negative incidents at other dealers when we stopped at Faulkner on our way to our daughter's house. David Levitan greeted us and experienced several negative incidents at other dealers when we stopped at Faulkner on our way to our daughter's house. David Levitan greeted us and we told him we would like a test ride but could not do it that day but would be back on Monday 6-6-11. He said he would check incoming inventory to see if they had an Elantra like we wanted coming in. He confirmed they were getting a silver one in but did not have a date. We returned on Monday and took the test ride and decided to buy one. David informed us the silver one came in late Saturday so we purchased it and within 3 hours he had it cleaned, serviced, inspected and had pin stripes applied. Everyone at the dealer was friendly and they were truthful and straight with us from the beginning. One dealer we visited added $1,500.00 onto each Elantra due to "customer demand". Another wanted $795 for free lifetime inspection and car washes. No gimmics were offered at Faulkner. More
by mitch7022
Employees Worked With
David Levitan
April 26, 2011
I called in for internet pricing and was told that Holly Beeman would be expecting me. She came out to greet me before I even stepped out of my car. The black Elantra with gray interior, that I had called a Beeman would be expecting me. She came out to greet me before I even stepped out of my car. The black Elantra with gray interior, that I had called about was sitting there ready to test drive. Before we even started all the features were explained. Truth be that I have probably test driven almost every mid size - compact car that came on the market in the last 2 years so when I would be ready when it was time for a purchase. Not once has anyone ever went over the vehicle in such precise meaningful detail as Holly did before handing me the key. After a drive around town, and a decision to purchase on the spot. They did some number crunching to get a price and payment that would fit my budget. Because of good credit we were able to get an even better interest rate, than anticipated. Holly then gave me a "dealership tour" every one was like family. Maybe it was just a good day but everyone had a a smile on their face. Their tone of voice and body language was inviting. The friendly, professional atmosphere,superseded, the fact that the dealership was under construction for a remodel. In fact, I always ask my sales person how long they've worked there. Usually they grumble too long. This time I was blown away with the answer "I love my Faulkner Family... its a great place to work!...." During this time they took the Elantra to the "SPA". Meanwhile we went over all the information about the vehicle, in the booklets to see if I had any questions. Over the years I have made many purchases, at dealers for either myself our with my children. The information, I received with this purchase was quite frankly the most complete and informative that I have ever gotten. Before I drove off in my spit-shined new Elantra, Holly reviewed once again all the features of the car and offered support for any questions that may arise. Maybe it is just a womans touch, but the thoroughness, was unprecidented. Kudos to Holly! and Faulkner Hyundai More
by Karen Dowell
Employees Worked With
Holly Beeman
