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Faulkner Honda of Doylestown

Doylestown, PA

4.9
3,321 Reviews

4311 W Swamp Rd

Doylestown, PA

18902

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Showing 3,321 reviews

December 30, 2013

Kyle was very friendly, yet not overly pushy. He answered all my questions and was extremely efficient in finalizing all my paperwork. As I had previously owned a 2009 CRV, he spent time showing me More

by rowanjean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Tatro
Dec 30, 2013 -

Faulkner Honda of Doylestown responded

Hello! Thank you for taking the time to write and share this great feedback! So glad to hear you were happy with Kyle and your overall car-buying experience with us. Thank you for your business, and for your recommendation of Kyle and Keenan Honda!

December 29, 2013

I loved my 2008 Honda Fit that I purchased from this dealership and was sad when it was totalled in an accident. I had such a good experience with buying and servicing that car that I went straight to K More

by deniseglo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Wilby
Dec 30, 2013 -

Faulkner Honda of Doylestown responded

Hello! Thank you so much for this great review! Sorry to hear about your car accident with your old Fit, but glad that Glenn was able to help you get into a new one ASAP. Happy to hear you felt well taken care of in spite of a busy day - please let us know if there is anything we can do for you, and thank you for your business!

December 25, 2013

Thank you Kyle Tatro for your courteous and thorough service. You were very helpful and knew a lot about Honda CRV's. We appreciate all your help and would recommend you to anyone interested in buying a More

by suvawd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Tatro
Dec 26, 2013 -

Faulkner Honda of Doylestown responded

Hi Terri and Ray! Thank you so much for this great review! Glad that Kyle was able to provide you with great sales support to help you with your purchase, as well as explain all of the CR-V features. Thank you for your business, and for your recommendation!

December 07, 2013

We had a great experience with Glenn Wilby. He clearly knew the car, was even honest enough to discourage us from considering a more expensive car, which we appreciated. He was not pushy by any stretch, More

by DGoneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kern, Glenn Wilby
Dec 10, 2013 -

Faulkner Honda of Doylestown responded

Hello! Thank you so much for this great feedback on Glenn and your car-buying experience with us. We are so glad you felt comfortable with the car-buying process and that Glenn provided you with great service. Please let us know if there is anything we can do for you, and thank you for your business and for your recommendation!

December 05, 2013

Patrick gave us a wonderful price and was very professional throughout the process. We visited and received quotes from several different Honda dealerships in our area, and Keenan bested them all More

by Jim7795
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Regan
Dec 10, 2013 -

Faulkner Honda of Doylestown responded

Hi! Thank you so much for taking the time to write and share this great feedback! We are so glad to hear that you were pleased with Patrick and your overall car-buying experience with us. Please let us know if there is anything we can do for you, and thank you for your business, and for your recommendation!

December 03, 2013

We found Josh, our salesman to be very knowledgeable and patient with our questions. We would recommend Josh to anyone looking to purchase a car. We are impressed, so far, with the quality and features on o More

by rese56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Storey
Dec 04, 2013 -

Faulkner Honda of Doylestown responded

Hello! Glad you are enjoying your new car! Also, we are very happy that you were pleased with Josh and your car-buying experience with us. Thank you for your business, and for this great review!

December 03, 2013

I must say that my husband and I had the BEST experience in purchasing our new car. We had a 2003 Honda Pilot and we loved it. Now we have the 2014 Honda Pilot and are in love again. Cindy, Kevin and S More

by lindapowers1244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kern, Cindy Carr
Dec 04, 2013 -

Faulkner Honda of Doylestown responded

Hi! Thank you so much for taking the time to write and share this great review! So glad that Cindy, Kevin and Steve were able to provide you with great service and that you felt comfortable throughout your car-buying experience. Thank you for your business, and also, thank you for recommending us to your friends and family. Please don't hesitate to contact us if there is anything we can do for you!

December 02, 2013

Excellent service! Dan went above and beyond and exceed expectations and continues to exceed when my car needs to be serviced. Will be back when i need a new car and i will certainly pass long the excellen More

by Zanneln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
Dec 04, 2013 -

Faulkner Honda of Doylestown responded

Hello! Thank you for this review. We are glad to hear you were happy with Dan, as well as our service department! Thank you for your business, and for this great feedback!

December 02, 2013

Friendly and reasonable during the sale, but horrible and disappointing customer service after for a problem with car occurred. Was told a solution would be looked into, but after reaching out on multiple oc More

by CarReviewer24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Cohen
Dec 02, 2013 -

Faulkner Honda of Doylestown responded

Hello Reviewer, My Dealership participates in the DealerRater Dealer Program. We are committed to providing high quality customer service, but based on your review, you did not share that experience. That is very disappointing to us , and through this program we have the opportunity to work with you to resolve any issues with your experience. However, I do need some information from you to try and resolve your issue. Please contact me here at the dealership with your name and vehicle information. My name is Ignatius DeScala and I am one of the Sales Managers here at the dealership and you can reach me at 215-340-9000. If I am not available you can also ask for the Used Car Manager Alex Saulinas. Thank you, I look forward to resolving your issues.

November 24, 2013

Steve Kern was very friendly, otherwise I had very bad experience. My experience was not good at all. I got better price from other dealers, but Cindy Carr said that the other dealers are playing games. O More

by Sameh
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 26, 2013 -

Faulkner Honda of Doylestown responded

We appreciate your recent CRV purchase and the opportunity afforded us. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. As evident from the great majority of the impressions we have received, individual satisfaction is a priority and we are sorry that we did not meet your expectations. The provision of a loaner car to you, late on Saturday, should speak to our commitment to customer service. Again, your satisfaction is important to us and we are hopeful that you recognize our attempts to provide a good experience. Should you feel that we have tried to resolve your concerns, we would appreciate your acknowledgment. Thank you.

Dec 07, 2013 -

Faulkner Honda of Doylestown responded

We appreciate your recent CRV purchase and the opportunity afforded us. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. As evident from the great majority of the impressions we have received, individual satisfaction is a priority and we are sorry that we did not meet your expectations. The provision of a loaner car to you, late on Saturday, should speak to our commitment to customer service. Again, your satisfaction is important to us and we are hopeful that you recognize our attempts to provide a good experience. Should you feel that we have tried to resolve your concerns, we would appreciate your acknowledgment. Thank you.

Dec 07, 2013 -

Sameh responded

It doesn't seem to me that you are attempting to provide a solution or customer satisfaction. I won't be satisfied because you send a response. I think satisfaction is related with commitment. Your commitment to me to have the automatic mirror in my car and to have good customer service. Unfortunately I didn't find that.

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