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Faulkner Honda of Doylestown
Doylestown, PA
3,205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,205 reviews
November 13, 2011
I have wanted a Honda CRV for years and I finally bought a new one today. I was very pleased with the fast and friendly service as well as how quickly and easily the sale was completed. Peter was great and a new one today. I was very pleased with the fast and friendly service as well as how quickly and easily the sale was completed. Peter was great and showed me every little detail of the car and how to use everything as well as giving me a test-drive that included back roads, highway, and even gravel in order to show me how the vehicle handles different conditions. I would definitely recommend this dealership and Peter to others. More
by kat3281
Employees Worked With
Peter
November 13, 2011
very knowledgeable of product and was very pleasing to work with in our transaction. would be more than happy to send another customer or in the furture when I would need another vechile Iwould go the de work with in our transaction. would be more than happy to send another customer or in the furture when I would need another vechile Iwould go the dealership. More
by r.ackerman
Employees Worked With
Cathy Karr, Cindy Carr
November 12, 2011
Andrew was great to work with. He is knowledgeable and helpful. When my new CRV arrived, he went over all the features with me. I would highly recommend him. helpful. When my new CRV arrived, he went over all the features with me. I would highly recommend him. More
by rmckeever
Employees Worked With
Andrew Sasane
November 12, 2011
Dealing with Andrew Sassane was a very friendly and outgoing experience. Andrew exhibited professional behavior by taking the time and patience to go over every little detail from start to finish so t outgoing experience. Andrew exhibited professional behavior by taking the time and patience to go over every little detail from start to finish so there was no surprises. He shared and disclosed all costs and warranty information right away. He helped us through the new car sales process as well as the tag and title process for transferring the second car. It was all handled right there in the Keenan showroom very quickly. After the sale finished up, he took the time to go over the new features in the car and we were on our way. Keenan Honda's showroom was full of all of the latest car models and they were busy that day but there was more than enough help for all of their customers. No one was just standing around waiting for help as they were all getting personalized attention. This has been my best car shopping experience yet! More
by KMiehlke
Employees Worked With
Andrew Sassane
November 11, 2011
I came to Keenan because i knew Jerry and had spoken to him regarding my desire to obtain a work car. Jerry was great keeping me up to date regarding the options i had over the last few months. Jerry spo him regarding my desire to obtain a work car. Jerry was great keeping me up to date regarding the options i had over the last few months. Jerry spoke highly of the quality of service he and his team would offer at Keenan. So the day came and off to the dealership we went. He was correct everything was seemless and i left with my new car. I named her "Sparkey". Thank you for all your hard work. More
by Spunkey
Employees Worked With
Jerry Leavitt
November 09, 2011
I was very pleased with the incredible customer service. I have to tell you that I went to two other Honda dealerships and I received a cold reception. I guess being a women alone saying that I had to talk I have to tell you that I went to two other Honda dealerships and I received a cold reception. I guess being a women alone saying that I had to talk to my husband, they weren't interested in taking me serious. But Keena Honda were more than friendly and helpful. I would go back to them for my future cars. Even if it's a 2 hour drive. More
by BRJ
Employees Worked With
Kevin Post & Pat Reagan, Patrick Regan
November 08, 2011
I only gave a 4 for Customer Service because I tried calling the dealer before going and no one answered the phone! I went to the dealer anyway because they had the used Pilot I wanted. Jerry said they calling the dealer before going and no one answered the phone! I went to the dealer anyway because they had the used Pilot I wanted. Jerry said they had a new phone system, I hope they getting working or they may lose customers. More
by creimel
Employees Worked With
Jerry Leavitt
November 02, 2011
ASK FOR JOSH! I never thought I would buy a minivan but a third child left us no choice. We called into the dealership and Josh informed us what they had in inventory and invited us to come right over. We we third child left us no choice. We called into the dealership and Josh informed us what they had in inventory and invited us to come right over. We were already working with another dealership but after meeting with Josh we called and cancelled our deposit at the other location. Josh was very knowledgeable about the van we were looking at and also was well informed about the other vehicles we were considering. In the end due to his knowledge, friendliness and competitive pricing it was an easy choice to purchase from Josh. He was also extremely patient in dealing with me, my wife, and three kids under 3. Going back to see him next week for another vehicle. Make sure you talk to Josh before you make the mistake of buying from someone else. More
by vfaville
Employees Worked With
Josh Storey, Josh Storey
October 22, 2011
When first leasing my car from Keenan Honda I had to endure an eight hour paperwork process. If that was not bad enough today I had to deal with a totally inept sales force. I had no intention of looki endure an eight hour paperwork process. If that was not bad enough today I had to deal with a totally inept sales force. I had no intention of looking at another car yet, but Ignatius DeScala, one of their sales managers, sent me a letter telling me I could turn in my leased 2010 Honda for a 2012 at the same monthly payment. After spending a half hour on the phone confirming the opportunity and two hours at the dealership going through the deal he informed me at the last minute that he could not offer me the deal that he promised and that his salesman over the phone had confirmed. I was informed that due to the fact that the vehicle had been involved in a minor fender bender, and despite the fact that the vehicle had been restored with factory parts by a reputable body shop, he was not able to follow through on his offer......information that should have been ascertained by a knowledgeable and reputable salesman during the phone conversation. He had no regard or respect for my time and simply treated me as a sales opportunity that he could not pull together. I will certainly never buy or lease another vehicle from Keenan Honda. I have no respect for a sales force that treats people in this manner. By the way....don't lease a vehicle from this dealership. If someone else hits you they won't know you anymore. A week ago, on a day being spent with my family, the GM of Keenan Honda interrupted our time by calling my house. He wanted to - quote: reach out and have a conversation. When asked if he was calling to honor the offer in the letter I received an emphatic no. In addition, prior to this post going public, I had received two letters from the salesman Josh Story trying to get me back into the dealership. Look you two, I looked at the Honda website before I came in last time and saw a deal on leasing the Pilot, when I arrived I was told by Josh that you did not have any in stock that matched that vehicle's description and you could not offer me the deal on the website. Bait and Switch. Then I introduced a letter to Josh stating that you could put me into a new Odyssey for the same monthly payment that I had now and Josh returned to the table with three offers, all at least $50 more a month than I am currently paying. Bait and Switch. By the way, Josh, why did your last letter state that you wanted the opportunity to put me into a 2010 Odyssey...I'm already in one, you know, the one that Keenan said I could bring down and drive away with in a comparable new one for the same monthly payment. After our phone call on Friday night being assured it was a done deal I spent the better part of the next morning cleaning and preparing the car to be returned, then spent hours at the dealership, was told that the national web site offer wasn't real, then was asked to open my wallet and fork over more money a month than I was currently paying.....you think I'm foolish enough the take the bait again. The only thing I want to hear from your dealership is that you can put me into a same level Odyssey or Pilot close to the same monthly payment. Finally, now that the review has hit this website the dealership has stopped calling...…proving that their initial concern had nothing to do with my satisfaction, just their own image in the community and the fear that this report would keep money out of their pocket. This dealership is extremely self serving and very bottom line driven…....it really has nothing to do with the customer as a person. More
by jmcv1960
Employees Worked With
Ignatius DeScala
October 20, 2011
Keenan had exactly what I wanted, at a good price. The entire process was fast, easy, and at my convenience. My salesman, Jerry Leavitt was friendly and helpful, better than almost all other salesmen I'v entire process was fast, easy, and at my convenience. My salesman, Jerry Leavitt was friendly and helpful, better than almost all other salesmen I've encountered in buying 12 other vehicles. I took 20 cards to give out to friends and coworkers! Great job Keenan Honda! More
by nlord1
Employees Worked With
Jerry Leavitt
