
Faulkner Honda of Doylestown
Doylestown, PA
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I contacted the service department as I needed a part repaired on my vehicle. I was told that it would be completed probably in 3 days. It has now been 2 weeks. The first time I followed up they infor repaired on my vehicle. I was told that it would be completed probably in 3 days. It has now been 2 weeks. The first time I followed up they informed me that it was to hot to work on my car and that they would get to it by Monday. The second time I followed up on Monday evening, they just didn't get to it yet and that it would be done by the following week, perhaps this Friday. I then got a call on Wednesday (two days early!!) stating it was done, only to drive down there and see my car up in the air and that it wasn't done. I thought that Honda Service was "High quality services provided by Factory-Trained Technicians. Our Dealership uses the industry's best Factory-Trained Technicians along with the highest quality equipment to service your vehicle. Our Dealership is focused on one thing only....Your Complete Satisfaction." If this were the case, I wouldn't be getting the run around on my vehicle and someone would actually give me a timeline that was true to their moto!! More
David Payer at Keenan Honda on Doyelstown, PA is great with helping customers on choosing the right vehicle. He is patient and very knowledgeable. We really appreciated his assistance. Good job! with helping customers on choosing the right vehicle. He is patient and very knowledgeable. We really appreciated his assistance. Good job! More
Our experience with Pat was nothing but enjoyable. He was extremely helpful, resourceful, knowledgable, and responsive. Pat really does have the best interest of his customers in mind, and he helps in the de extremely helpful, resourceful, knowledgable, and responsive. Pat really does have the best interest of his customers in mind, and he helps in the decision-making process without being pushy. I would refer anyone to him in a heart beat for an exceptional sales experience. More
Patrick was very helpful in explaning all the features and options of the Honda CR-V. He has contacted us since the purchase to inquire if wwe need any additional assistance in set-up. and options of the Honda CR-V. He has contacted us since the purchase to inquire if wwe need any additional assistance in set-up. More
I knew what I wanted and there were no hazzles. I was given a fair price and a fair trade in. The excellent was great and also they have a great reputation. Previously used by family members given a fair price and a fair trade in. The excellent was great and also they have a great reputation. Previously used by family members More
Thank you Pat Regan for a wonderful experience on Saturday when we came in to test drive a Honda Pilot. Everyone was helpful and informative all questions were answered. The whole process went smoot Saturday when we came in to test drive a Honda Pilot. Everyone was helpful and informative all questions were answered. The whole process went smoothly and our vehicle was spotlessly clean. We are very happy with our purchase and rate this experience 5 Star! Even our dogs rate the the Pilot 5 star as they can now see out the windows when riding in the back deck of the vehicle. Diane G. More
We bought a car from Honda Keenan before, are very satisfied with their service department, and therefore returned to buy another car. Sales representative Bob Hower was personable, knowledgeable and satisfied with their service department, and therefore returned to buy another car. Sales representative Bob Hower was personable, knowledgeable and courteous and provided us with excellent service in assisting us to select a Honda Civic. Thanks to Bob and the Keenan organization. John and Ann VanEerden More
Cindy was great! We were getting e-mail quotes from various dealers and Cindy stood out from the rest. Transaction was very smooth, no hidden fees, very honest, nice person. Would highly recommend Cind various dealers and Cindy stood out from the rest. Transaction was very smooth, no hidden fees, very honest, nice person. Would highly recommend Cindy and Keenan to anyone. I'm glad I bought my car there. More
Bob made everything easy, I got a new 2013 civic with no hassle. This is my second car I have purchased with Keenan Honda and I will continue to use them because of their great service and friendly and hel hassle. This is my second car I have purchased with Keenan Honda and I will continue to use them because of their great service and friendly and helpful sales team. More
Keenan Honda Doylestown, PA I read several great Keenan Honda Doylestown, PA I read several great reviews of Keenan Honda, and I put down my guard expecting a good experience. The salesmen, M Keenan Honda Doylestown, PA I read several great reviews of Keenan Honda, and I put down my guard expecting a good experience. The salesmen, Mark Filip, pulled the used pilot I came to see. I hate negotiating & haggling, so before test driving and waisting both gas & our time, I was upfront and told him what my offer would be. I said I had cash, and this is my offer. He went in, checked with his manager, and came out said my offer was fine under one condition: I had to test drive and if I liked it, it was mine for the price I offered. We get back to the dealer after our test drive, I loved it. I asked Mark how I could wire the money, he goes to figure out the details, and comes back to break our verbal agreement... Mark says: The NEW car dealer manager, who approved the sale, didn't realize the original price. The USED car dealer manager, Alex Saulinas, won't come down that low. IT'S LIKE THEY WANTED ME TO TEST DRIVE, FALL IN LOVE, AND THEN JACK UP THE PRICE. I didn't like what they did, so I stood up to walk out, and Mark calls the manager Alex Saulinas over. I actually don't blame Mark Filip, I got the impression that he was caught in the middle. I DO blame Alex Saulinas, the manager. Infact, if he would've simply apologized for breaking a verbal agreement, I might've been more flexible with the possibility of financing the rest. But he plants himself in front of me and at this point I was expecting an apology, but instead, he asks ME to explain MYSELF!!! For ME to explain MY offer!! Alex Saulinas say: How did you come up with your offer? Me: It's my budget Alex Saulinas: Do you know you can't find a Pilot for this price. Me: There's one more online I saw in NY priced for a bit less This must've agitated him cause then he got even more rude... Alex Saulinas: When you go see that other pilot and find out it's a PIECE OF CRAP, you'll be back, and the price for the pilot WON'T START WITH THE NUMBER YOUR PROPOSING! He stood up and walked away. I felt Alex Saulinas disrespected both Mark Filip (the sales guy) & the New Car Manager, and me as the customer by breaking our verbal agreement. He probably has a million and one good reasons why that pilot was properly priced, but you don't push your weight around stomping on co-workers, employees, and customers like that. He treated me like me or my offer did NOT matter. I feel because of him I lost out, and because of him, Keenan Honda lost a customer. Experiences like this are EXACTLY why I hate used car dealerships! I expected something different than typical after reading great reviews about Keenan Honda of Doylestown but... KEENAN HONDA OF DOYLESTOWN WAS NO DIFFERENT!!!!! More