Faulkner Honda of Doylestown

Poor service experience at Keenan Honda I unfortunately had my first unsatisfactory experience with Keenan Honda recently. On August 8th on a routine service trip David Ullman, my service a I unfortunately had my first unsatisfactory experience with Keenan Honda recently. On August 8th on a routine service trip David Ullman, my service adviser, recommended the 45K mile service. I thought the price was a bit steep at $665 but regardless decided to trust David and the quality of the service at Keenan Honda. Upon completion, while reviewing the paperwork, I noticed the entire service had taken less than two hours to complete. I was told this was normal and every step of the process had been finished. One item immediately caught my eye. I had recently had a tire repaired which left a noticeable marking in the rubber. The tire was in the same place as before the service. This meant one of the service steps, the tire rotation, was clearly missed. I brought this up with Gary, a service manager, only to receive a rather dismissive and frankly condescending response telling me the technician did not rotate any tires because the tires in the best condition were already in the front. This was in my opinion, a bullsh#t answer. My tires set had not been rotated in almost 10k miles. Tires do not wear evenly, thus rotation helps ensure balanced wear. He also quipped if I disagreed with their assessment they would perform the rotation as if it were somehow a favor to me. I asked him then and there if he believed in his tech's answer and he replied, he did. That basically told me that he was more concerned about protecting his technician than fixing what was right for a long time customer. If he had been forthcoming and admitted this was probably a missed item on the 45K service I could have understood and accepted it. Additionally the way he chose to handle the situation puts doubt in my mind over other aspects of the service quality at the dealership. What other items might they have missed, but won't be straightforward with me? Ultimately the reason why I take my car to Keenan Honda and am willing to pay a bit more than a local shop, is because I have trust in their workmanship and satisfaction in their customer service. Unfortunately this time I received neither. From this point on, I'll be taking my car to a different Honda dealership for service. More

Fun Friendly Nice Car Buying Experience We had used Keenan for years for service on our much beloved Accord Hatchback so we knew they had a great service department but this was our first ca We had used Keenan for years for service on our much beloved Accord Hatchback so we knew they had a great service department but this was our first car purchase from them and the experience was great as well. Joe Danzo was easy to work with and we got exactly what we wanted. They even let me take a car out for an extended test drive of several hours so I could be sure it was what I wanted my new car to be. And everyone there seems to really enjoy working there- it's a super friendly atmosphere. More

Excellent Customer Service Professional, courteous, intuitive and nice. The employees at Keenan Honda, with particular mention, Pat Regan, our sales consultant, were incredibly Professional, courteous, intuitive and nice. The employees at Keenan Honda, with particular mention, Pat Regan, our sales consultant, were incredibly knowledgeable and provided excellent service. More

Disappointed!!! Purchased a pre-owned car from this dealership. After being assured that the car was completely checked out before we left the lot, we discovered aft Purchased a pre-owned car from this dealership. After being assured that the car was completely checked out before we left the lot, we discovered after two days, that the windshield wiper fluid was not working correctly and was leaking into the motor. Immediately contacted my sales consultant who told me that we wud not have to pay for this at all. Since the dealership was 70 miles from my house, I was told I could go to any licensed mechanic and it wud be covered under the warranty. When I called the dealership back to get all the information, I was given an extremely difficult time by one of the sales managers who expected me to drive back to the dealership to get this repaired. I found this to be ridiculous since they were so far away and this was their issue to deal with,,,not mine It didnt bother him that his people missed this problem before issuing me the car!! Eventually the problem was resolved, but for a company that prides itself on customer service, they really missed the mark here. They should have apologized for this inconvenience and tried to accommodate me in any way possible..instead all they gave me was grief... More

Second Purchase This was my second purchase from Keenan Honda in the last three years. The purchase process was straight forward. Mr. Regan took the time to answer This was my second purchase from Keenan Honda in the last three years. The purchase process was straight forward. Mr. Regan took the time to answer all of my questions as well as provide me with additional information about the vehicle I was purchasing. I was insisting that I drive the car home that day as I live quiet a long distance from the dealership and my current car's air conditioning was not working. They pulled it altogether and had me on the road with a good deal and nice cold A/C in no time at all. More

New residents of Buck County in need of a new vehicle We are a retired couple who just moved to the Doylestown, PA area from Nevada. We were in need of a new vehicle as we left our 2009 Honda Odyssey in L We are a retired couple who just moved to the Doylestown, PA area from Nevada. We were in need of a new vehicle as we left our 2009 Honda Odyssey in Las Vegas to use when we visit our kids and grand kids there. We visited a few dealerships intent on purchasing a new SUV or another Odyssey or perhaps, some other minivan. One of our stops was Keenan Honda in Doylestown where we met our salesman, Pat Regan. He was the perfect match for us as we had gotten a person who knew his Hondas. Pat took us on a long test drive in the model we were interested in. Long story short, we made a great deal at Keenan Honda and purchased the 2016 Honda Odyssey which we had test driven. The people at Keenan were great and we would also like to say that Pat Regan is a huge asset to their business. More

Joe Danzo gave us excellent service. My experience was very positive all the way around. This is the second Honda that I have purchased from Keenan and I would buy from them again. My experience was very positive all the way around. This is the second Honda that I have purchased from Keenan and I would buy from them again. More

Pleasant and easy. Our salesman, Pat, is always helpful and knows his stuff. The dealership as a whole is welcoming. Service is made easy. We keep coming back. I wou Our salesman, Pat, is always helpful and knows his stuff. The dealership as a whole is welcoming. Service is made easy. We keep coming back. I would highly recommend this dealership to friends and family. More

Got my ideal car! Dealership was very accommodating and helpful. They helped me identify the car that would work best for me and worked to make it a reality. I am very Dealership was very accommodating and helpful. They helped me identify the car that would work best for me and worked to make it a reality. I am very pleased with my new purchase! More