Faulkner Chevrolet Bethlehem

I have been a Saturn owner for years. With Saturn going away I decided to look to GM for my next car. As a teenager I owned a Cavalier and loved it. I started out with one dealership that was just simply away I decided to look to GM for my next car. As a teenager I owned a Cavalier and loved it. I started out with one dealership that was just simply horrible and ended up checking out Faulkner Chevy in Bethlehem. Faulkner is like any other dealership. You walk in expecting to negotiate for what you want and you will not be disappointed. Buying a car has always been a give/take situation. This isn't a bad thing. This proved to me that Faulkner was willing to work with me. I started out by sending an email inquiry. Sophia got back to me right away! I'm a night owl and sent the inquiry around 11pm and there was a response within 20 minutes. I made an appointment and then went into the dealership and she was there to greet me. I worked with her and Ed Damm (sales person) to work out what I was looking for. They worked with me on every aspect from sale to financing to any concerns I had. I purchased a Chevy Equinox on a Tuesday. By Saturday at 10pm I had a light come on the dash and an error on the display about my tire monitoring system. Here I was in a different vehicle with an error on a long weekend (Labor day weekend). I couldn't reach service because it was closed and I had a 1 1/2 hour drive the next day. I did a bunch of research and read my users manual and ended up emailing Ed and Sophia for guidance on what to do. Again, it was midnight by the time I sent the email. I heard from Sophia immediately. I'm convinced she doesn't sleep. I heard from Ed by 8am the next morning (remember this is a holiday weekend). I made an appointment (using their online scheduling) to take my vehicle in for service. Monday was the holiday. I made the appointment for Tuesday. I call at 7:30am to confirm my 7:45am appointment. They told me that they weren't showing me as having an appointment but they had me bring the equinox down anyway. They looked at it immediately. Within 5 minutes of arriving my vehicle was being looked at. It turned out to be something minor. They fixed it and I wasn't even late for work. They then followed up on why my internet schedule request didn't show up. They could have had me reschedule and they could have had me wait but they didn't. I purchased a used car but with how well they treated me you would think I purchased the newest, most expensive vehicle on the lot! By the way... Sophia followed up with me again today to make sure all is well. In a few months to a year my husband will be looking for a new vehicle and we plan on going to Faulkner! I Love my equinox and I love how they are treating me! More

Faulkner in my mind needs to shut down and start over, if i owned the dealership-I would hire Honda and or Acura trained associates for service and sales! Honda and Acura get it- the CTS my wife bought now h i owned the dealership-I would hire Honda and or Acura trained associates for service and sales! Honda and Acura get it- the CTS my wife bought now has 9,000 miles on it and we hate it! nothing but trouble and Faulkner treats us like it is our fault- I guess in a way it is, we should have never left Honda- This dealer treats people so bad I cant believe Gm hasn't thrown them out- Stay Clear of Faulkner! More

We came in on Sat., interested in seeing a CTS. Not only was there no one in the front to greet us, when a group of three men finally sauntered out from the back nether regions of the bldg., the one who fin was there no one in the front to greet us, when a group of three men finally sauntered out from the back nether regions of the bldg., the one who finally spoke to us wouldn't look either I or my husband in the eye. Further, he was extremely negative and did not once give a straight answer. He proceeded to treat us like outcasts and I told my husband we're leaving. Clearly, this associate has no intention of selling a car or behaving like a polite person. Mind you, this is the 2nd time we have experienced this type of treatment at Faulkner Cadillac. The same rude, unaffected behavior was displayed to us last year when we were looking for a new SUV and came in to see an Escalade. With that kind of behavior, it's no wonder GM is tanking. Obviously, the employees at Faulkner are withdrawn and encouraged to behave in a rude manner toward those they consider unworthy of these GM vehicles. By the way, the CTS on the floor...the front doors on both sides rattle when they're opened and closed - quality issue. More

had a lot of elect problems with my 98 deville.for other dealers worked on the car and could,t fix the problems.i brought the car to faulknr.and they had it running in no time at all.allthe elect gone!.many dealers worked on the car and could,t fix the problems.i brought the car to faulknr.and they had it running in no time at all.allthe elect gone!.many elect parts had to be replaced.they took care of it even though i did not buy the car from them!guess where im buying my next car. ALICE&JIM DiFORTI THANK YOU ALL. More