Faulkner Chevrolet Bethlehem

recently purchased a 2017 XT5. this is an awesome vehicle. Our salesperson was Sabrina. She is one of most knowledgeable sales people we have ever dealt with. She knew every detail about the XT5. She vehicle. Our salesperson was Sabrina. She is one of most knowledgeable sales people we have ever dealt with. She knew every detail about the XT5. She even drove to the other dealership in Mechanicsburg Pa. to bring the car to Bethlehem. Every aspect of the sale went perfectly. More

They truly know what internet sales are I was in the market for a new 2019 Colorado zr2.i know what i want when i am buying a car long before i even go to a dealership.I believe that if you I was in the market for a new 2019 Colorado zr2.i know what i want when i am buying a car long before i even go to a dealership.I believe that if you know what you want it should be like anything else you buy on the internet.Failkner and internet samlesman Jeff Yates from start to finish where terrific and knew what internet sales are..the whole sale was done on the internet so i didn’t have to spend hours in the showroom..i tried to buy this truck at a few other local dealerships and all they wanted to do was get me on the lot and waste my time..so way to go Faulkner!! More

The measure of a business is not what happens when things go well, that's easy. Their response to adversity is what is important. There was an error in how my car was li is not what happens when things go well, that's easy. Their response to adversity is what is important. There was an error in how my car was listed related to the VIN data base. Mark Eager was contrite and responsive. I live about 20 miles away, a driver dropped off a loaner and took my car back to the dealership. The agreed upon work was done rapidly and well. My car was returned with the same nconsideration.. Mistakes happen, Faulkner and Mark Eager remedied the situation to my satisfaction. What more can be said? . More

"Eager" to leave. Brianne responded to an inquiry I put in on a preowned Honda accord. I came in saw the vehicle thought it was decent would serve it's purpose for me Brianne responded to an inquiry I put in on a preowned Honda accord. I came in saw the vehicle thought it was decent would serve it's purpose for me I'm looking to scale back a little from a new Kia Optima. Brianne told me it hadn't been detailed so the empty granola wrappers and clutter didn't create an issue. There were some scratches on the doors though. I'm sure the previous owner was penalized for those on the trade but of course it wasn't reflected in price. Brianne told me someone was gonna appraise my kia so we can see where we are. My car never moved nor was it touched so I'm still wondering how it was appraised I think it might have been magic. She spent a lot of time in the office and finally a tall gentleman by the name of Mr Mark Eager came to talk to me. He told me I'm upside down which I knew and to keep paying down the balance. I explained I was aware and planned on offsetting negative equity with cash down. Maybe he wasn't so "eager" to work with me anymore. He came back a few minutes later.. mind you my car still hasn't moved. Says he has some numbers for me and shows me a 14,000 trade in for my fully loaded 2015 Kia Optima ex. Now I know the cars take a huge hit when u first drive them off the lot but a 28000 car drops to 14,000 in 10 months?...That is some serious depreciation next year it will be worth 5,000. This part is what every consumer hates most about the process...the undervalued trade in. He's looking at me like it's a good deal "eager" to buy my car for pennies and turn a crazy profit. At that point I realized how "eager" I was to leave this dealer who was basically lining me up for a serious lube job no pun intended. I wondered to myself why a dealer would low ball me that much. Maybe it was a lack of interest in the deal altogether and he threw a number he felt would get me out of the door. Maybe he really thought he would get my car for that ubsurd price. No telling but I was "eager" to share my experience with other potential buyers. If you buy here don't bring a trade. They are very "eager" to stick it to you. More

ALL Good We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology on delivery. Sandi Kirby, Corey Nguyen, Brian Price and Sam Borelli were outstanding! It was the best car delivery I have ever had, very close to Corvette Museum delivery! Kudos to Sam and the team. I highly reccomend this dealer if you are buying a new vehicle. More

Delivered My New Stingray to Perfection!!!!! We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology on delivery. Sandi Kirby, Corey Nguyen, Brian Price and Sam Borelli were outstanding! It was the best car delivery I have ever had, very close to Corvette Museum delivery! Kudos to Sam and the team. I highly reccomend this dealer if you are buying a new vehicle. More

My wife recently scheduled our SRX for an oil change, car remote battery change, and navigation reset two weeks in advance. She dropped it off at 7am with the intention of picking the truck up at the end of remote battery change, and navigation reset two weeks in advance. She dropped it off at 7am with the intention of picking the truck up at the end of the day, because this is our only mode of transportation which we told them in the beginning. 4pm comes and my wife has heard nothing, she calls and they haven’t even started the truck, and state they have to keep it overnight. Being our only mode of transportation my wife reiterates that to the service tech and they do not have a loaner for us to borrow. They manage to get the oil changed and my wife picked up the car at 5:30pm and received a charge of $150!! For an oil change of which $70+ was for labor!! They tell her she has to bring it back for the key and navigation. She schedules another appointment for the next week. She drops at 7am again with the intention of picking the car up at the end of the day. 3pm comes and my wife has heard nothing!! Again my wife had to call and check on it. Again they hadn’t even started working the car, had no answers, and we have to leave the car overnight!! This time however they have a loaner. My wife shows up to get the loaner, individual pulls the loaner around, gets out of the car, and says here you go. Didn’t show my wife anything about the car, how to operate it, ask her if she has any questions, or anything. She gets in the car and it looks as if someone threw crumbs all over the car, it was filthy. Takes the car back the next day to pick up our suv and she is handed a bill for over $700!!! To change a battery on the remote and reset the Navigation. The car didn’t even need to be put on a lift or have the hood open!! This is the worst car dealership we have ever dealt with in our entire life!! This place is light years away from the Infinity dealer which we have always dealt with. In the last 10 years I have never paid over $65 dollars for an oil change at the Infinity dealer for any of our cars. This place’s pricing and labor charges should be illegal, their customer service is atrocious, and we will never come back here again. This place represents Cadillac, and that is a shame for Cadillac. This dealership has no business representing luxury vehicles. I would never recommend anyone to this dealership and would advise you to stay as far away as possible!! More