Faulkner Buick GMC

Always satisifed with the Service Deprt I have always been satisfied with the service provided by Faulkner. That's why I keep coming back. My service advisor was Pat Greer and he is an asset I have always been satisfied with the service provided by Faulkner. That's why I keep coming back. My service advisor was Pat Greer and he is an asset to your service team. He is polite, courteous and knowledgeable. It was a pleasure working with him to keep my vehicle in good shape. Thank you! More

Excellent Service Dept. Recently had the taillight on my 2017 LaCrosse burn out. While I was on my way home I stopped at Faulkner without an appointment and 1 hour before th Recently had the taillight on my 2017 LaCrosse burn out. While I was on my way home I stopped at Faulkner without an appointment and 1 hour before their service dept. closed. The Service Advisor took me right in and replaced the bulb. They even washed it for me. They always do a great job servicing my vehicle. All dealers should take care of their customers like Faulkner. More

Very Nice Family Business & Shopping Experience I must be honest, I traveled from NYC to PA to purchase my 2015 GMC Terrain from Faulkner. My salesman Ricky Grissinger was very welcoming, courteous I must be honest, I traveled from NYC to PA to purchase my 2015 GMC Terrain from Faulkner. My salesman Ricky Grissinger was very welcoming, courteous and knowledgeable with regards to the 2015 GMC Terrain. I love my truck! Mr. Grissinger went above and beyond with teaching me all about the cool features on my new ride. I must admit I had a minor issue in the financing deptartment but with the help of the General Manager, Mr. Cassey everything worked out on my end and I am pleased to report that I am another satisfied customer. This dealerships offers hundreds of vehicles on their lot. All of the vehicles are shiny, clean and well maintained. The sales representatives are willing to help you and work with you on finding the right vehicle that fits your budget and all of your needs. If by chance your not happy on the sales floor, speak to a Manager, I did and everything worked out to my satisfaction. I can now honestly say I recommend the Faulkner Dealerships. This is a family business and they want their customers to be satisfied and treated like family! If you're in the market for a new or used vehicle, stop by Faulkner Buick GMC and ask for Ricky! More

Great experience buying our new Terrain! This is our second time leasing a new vehicle with Faulkner Buick of Trevose. Steve Camucchio is the best sales representative we've ever met! There This is our second time leasing a new vehicle with Faulkner Buick of Trevose. Steve Camucchio is the best sales representative we've ever met! There was no price haggling and we received lots of incentives so the price of our new Terrain was very affordable. Steve's knowledge of all of vehicles in the showroom was very impressive! He was kind and friendly. We will definitely recommend Faulkner Buick to our family and friends! More

New Car Purchase Went into the dealership in Sept. and ordered my new 2017 Buick LaCrosse. Mike Tercha the salesman was extremely helpful in getting this done for me. Went into the dealership in Sept. and ordered my new 2017 Buick LaCrosse. Mike Tercha the salesman was extremely helpful in getting this done for me. He kept me informed from the day it was ordered until the day it arrived at the dealer, he even let me know when it came off the assembly line and told me that it was sitting in Kansas City. More

It was a great car buying experience! Brian Walsh is a very friendly salesman. He was easy to work with and very knowledgeable about the vehicle that we purchased. My wife is very happy wi Brian Walsh is a very friendly salesman. He was easy to work with and very knowledgeable about the vehicle that we purchased. My wife is very happy with her new GMC Terrain and I was very happy with the whole experience. More

collision dept The work was well done but took too long. Also even though though the accident was not my fault they insisted I put the deductible on my credit card. The work was well done but took too long. Also even though though the accident was not my fault they insisted I put the deductible on my credit card. It has been over 2 weeks and it still has not been returned like they said it would be. The other insurance co. is responsible,not me. More

Very bad experience!!!!! We purchased a 2013 CPO Buick Encore on 11/28/2015. A $20/month math error was exploited and used to charge my elderly and disabled father $1000 more We purchased a 2013 CPO Buick Encore on 11/28/2015. A $20/month math error was exploited and used to charge my elderly and disabled father $1000 more than promised on an extended warranty. After realizing what had happened, I immediately cancelled the warranty on 12/1/15. As of today, January 6, 2016, my parents still have not received the refund for the warranty that is supposed to be applied to their auto loan. After roughly 25 emails back and forth with the dealer, I am being told that there is basically nothing more they can do to since the check was supposedly sent on 12/11/15. My parents also were not shown how to use any features of the car, nor were they given their trials of OnStar or Sirius XM, which are supposed to be part of the Buick Certified Pre-Owned experience. I told Brian Walsh, our salesperson, before we even came to the dealership, that I needed this purchase to go as easily as possible for my father's sake. Instead, this nightmare has been ongoing for roughly 40 days. More

Avoid going here at all costs I bought my Saturn from the associated Saturn dealership on the property. When Saturn went out of business I was forced to continue my service under F I bought my Saturn from the associated Saturn dealership on the property. When Saturn went out of business I was forced to continue my service under Faulkner to keep my warranty. They pushed unnecessary services on me like "fuel injector cleaning" which I later learned was a scam and never really needed. In fact, doing this can lead to other problems with your car. When I finally owned the car outright I stopped going there. Most recently with the GM ignition recall I had to schedule an appointment to get my ignition replaced, I made the appointment online, requested that someone call me to let me know how long it would take and I got no response other than appointment confirmation by both email and phone message. When I arrived at the dealership they informed me that because I didn't call them they didn't have the part. The completely unprofessional looking chick with the lip ring told me that no one even reads the emails sent on the website so if you needed a specific part that they don't always have in stock then you wouldn't even see that until you show up for your pointless appointment. More

Purchased an 07 Buick Lucerne CXS with 6k miles on it; big al's car which he knew inside and out and is a very particular pri..person. Anyway, turns out that the car had a vibration through the whole car big al's car which he knew inside and out and is a very particular pri..person. Anyway, turns out that the car had a vibration through the whole car at various speeds. The Buick factory rep told me to turn up the radio which is a joke from Click and Clacks talk show on PBS. Only he wasn't joking. The dealer's service department attempted 8 or 9 times to fix the problem; they couldn't. So they went into a denial mode and told me that there was nothing wrong with the car which they tried to fix over and over. I would not buy off on this; filed a lemon law complaint. But still brought the car in for service as authorized under the manufacturer's warranty. I deduced that the problem was not one of suspension or wheels, etc. which the dealer had been chasing. It was an internal engine problem because the car would vibrate sitting in the driveway in park whenever the engine was run up to 1500 rpms. As a matter of fact, the service manager said to me that he could not fix my car....On the occasion of my last trip to the dealer's service department I was ambushed by the el presidente of the dealership, the infamous al sherwood. He unceremoniously asked me to leave his dealership as I was haranguing his employees. I guess he defines haranguing as when a customer keeps asking to have his car fixed over and over because your service department just can't seem to fix it. I managed to negotiate a $4k reimbursement from GM for the "nonproblem" with my car. However, with GM in bankruptcy I don't think that I will be seeing the money very soon or ever for that matter. I unloaded the car and replaced it with a much, much better car --an 08 Hyundai Azera Limited with the Ultimate Package. It got an 8.3 rating from Edmunds.com while the Buick only got a meagerf 6.8. I would rate it more like a 5.5. As for the dealer, I would rate them at about a -1. My only wish is that big al sherwood gets a dear john letter from gm for a truly happy ending for this story. More