Faulkner Buick GMC West Chester, INC.

thorough and professional My service work was completed quickly with all needs explained by the service rep. she explained what had to be done both during this visit and for my My service work was completed quickly with all needs explained by the service rep. she explained what had to be done both during this visit and for my next scheduled visit. More

Great to work with! I've been bringing my trucks to Faulkner for service for years! Have been very pleased. When it came time for "new" vehicles, I ventured over to the u I've been bringing my trucks to Faulkner for service for years! Have been very pleased. When it came time for "new" vehicles, I ventured over to the used vehicle area and the guys over there helped me find the perfect match! More

Completely Satisfied & Definitely Recommend We were in the market for a new 2017 Buick Encore. We gathered quotes and visited a few dealers. Janiqua Small quickly responded to our request for We were in the market for a new 2017 Buick Encore. We gathered quotes and visited a few dealers. Janiqua Small quickly responded to our request for an internet price. We visited the dealership and were initially greeted and assisted by John Simonelli who introduced us to our Sales Professional Perry Bonifazi. Perry was courteous, professional, informative and knowledgeable of the Buick product line. We received very fair pricing on both our trade and the Encore we were purchasing. Finance Manager Ashley Hillman was helpful with the finance process. We encourage anyone in the market for a new Buick or GMC to visit Faulkner Buick GMC. More

Thieves/Crooks/ Most Dishonest Dealership I have ever Seen Where to start, I drove 3 hours to this dealer ship after they knew my concerns over the phone and we talked about price. I made sure to tell them tha Where to start, I drove 3 hours to this dealer ship after they knew my concerns over the phone and we talked about price. I made sure to tell them that I knew my credit score (A+) and no funny business. Needless to say I get there and talk to F&I with an attitude she goes "Your in the 4's like (4.6 APR) I looked at her like she had 3 heads I said heck no and I walked out. The manager comes out as I am pulling out and says how 2.7 APR. I said now it isn't about the deal, its about the concept. So insulting and a waste of time. 6 plus hours driving. They will bend you over and screw you. More

Fantastic Service dept Fantastic service department. Brought in my wife's vehicle which is a 09. Thought I was staring down the barrel of a large bill. Not the case, Servic Fantastic service department. Brought in my wife's vehicle which is a 09. Thought I was staring down the barrel of a large bill. Not the case, Service writer looked up the vehicle which had an older recall on it, so cost me nothing. And they washed the car More

Complete morons I called there and explained the deal I had with another dealership and they said they'll beat it. I took the long drive there and talked to Karl Grav I called there and explained the deal I had with another dealership and they said they'll beat it. I took the long drive there and talked to Karl Graves and gave him the buyers order from a different dealership and he started working on a price he showed me the print out I said it's 4,6xx.00 higher you could've at least been close to their price since your web site we'll beat any price, his reply was well that's our price. I went to the usual Faulkner GMC dealership I deal with and they gave me the price I wanted however once the Faulkner West Chester GMC found out I was the buyer they lied to their other dealership and said the vehicle was sold, then called me to see if I was still interested in buying it. Needless to say they still have the vehicle and Faulkners lost my business, I only keep vehicles for 1-2 years and then buy a new one. I emailed the sales manager and asked why they have we'll beat any offer on their web site if they don't do that, he had no idea what I was talking about and then went on to say they have the lowest prices. I explained to him I gave his dealership a buyers order from a different dealership and his dealership couldn't come close to their price his response was you said what I already said we are the lowest and he's sorry that I was the victim of another dealerships game of giving me a lower price for a vehicle they didn't even have and having me trying to find a lower price. The other dealerships vehicle is sitting in my driveway. I think what he was trying to say was I'm sorry to hear you're not dumb enough to fall for our lies. FAULKNER West Chester GMC are liars and complete morons. More

great organization I had a great experience with the whole Faulkner organization especially with my salesman Don Friel. When I first walked in to their brand new used ca I had a great experience with the whole Faulkner organization especially with my salesman Don Friel. When I first walked in to their brand new used car sales building Don was very friendly and down to earth, explained my options and the price of the car. I left and with talking to my Wife we decided to make an offer on a 2014 Terrain. I stopped back to see Don and we negotiated a price as two friends would talk about a price, not like a salesman and buyer, no pressure at all! After agreeing on a price it was late (4:00) and my wife was not with me. So we agreed to pick it up the next day and Don had it detailed, oil changed, tires rotated and almost full tank of gas. the next day we came in and where meet by a team of three people, Ashley, Chris and Maryland to handle the paper work and explain all my options on warranty and other options like extending the factory warranty, financing and what all the papers that needed signing where, not just putting them in front of you and asking you to sign. If I had to rate this whole experience from 1 to 10, I would give it an 11. More