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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,673 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,673 reviews
January 04, 2013
To make a very long story short, I purchased a used Chrysler 300. The very NIGHT, I made the purchase I began to experience problems with the vehicle. I called my salesperson Tom delgott to report th Chrysler 300. The very NIGHT, I made the purchase I began to experience problems with the vehicle. I called my salesperson Tom delgott to report the problem. He told me to bring the vehicle in when he got back from xmas vacation and that he would get it taken care of. Needless to say, it didnt get taken care of, and he and his manager Hugh Gillespie hid behind the 1k, 1 month powertrain warranty that came with the car. I was basically told there was nothing they would do for the electrical and sensor issues that I experienced. So after spending over 11k, Im going to have to drop another undisclosed amount to fix issues that were obviously wrong with the vehicle at purchase. Thoroughly disgusted by the dishonor exhibited at Faulkner GMC West Chester and would never recommend them to anyone. More
by hakim h
Employees Worked With
Salesperson Tom Delgott and manager Hugh Gillespie
September 01, 2010
Absolute worst experience of my life. I've bought a toaster oven before and that salesman was more professional than anyone at Faulkner. I made a visit on a friday night, came back the next morning to toaster oven before and that salesman was more professional than anyone at Faulkner. I made a visit on a friday night, came back the next morning to find a sold sign mysteriously placed on the vehicle I expressed interest in the night before. The salesman pushed a newer model on me, and he pushed it very hard. As I started to walk away, the sales manager came out and said they would try to find the vehicle I wanted at another dealership in the area. They said they would call me by the end of the day. Well, several days went by and I heard nothing, so I went to a different dealership that happened to have what i wanted and bought it right there on the spot. I called Faulkner the same night I bought the car, and left a message on the voicemail thanking them for looking, but informing them I made a purchase elsewhere and perhaps we could to business in the future. Several more days go by and finally I get a phone call from Faulkner saying they found a car for me. When i told the salesman (Don) that I had already made a purchase, he became very irate with me, so I just hung up the phone. I started getting more phone calls at work, and then came home to messages on my phone saying that I was a liar and never left a message, I was "rude" for not calling him and "if you want to do business in the future with real men, you should learn how to do it right". God forbid I made the salesman do a little bit of work to find me a vehicle. Overall I eneded up talking to the manager (who wasn't much better). I told him the harassing phone calls needed to come to an end or i would take a drastic next step. He told me to just be happy with my new car. What an A-hole. Learn to check your freakin voicemail. I can see why GM has been hurting so badly over the past several years. Don't waste your time here, there are plenty of dealers who are willing to do a little bit of work to make an honest sale and earn your business. BTW - this dealership knew my father-in-law after he bought THREE cars from them. Didn't seem to matter how they treated me. More
by briguy44
Employees Worked With
Don Fiehl, John (sales manager)
June 11, 2010
Had warranty repair work done on my truck, for air bag failure...after 8 trips it has still not been resloved.. The vechile has since run out of warranty, and the factory agreed to extend the warr failure...after 8 trips it has still not been resloved.. The vechile has since run out of warranty, and the factory agreed to extend the warranty...until the dealer claimed the system was tampered with.. Still not repaired. More
by rich103045
Employees Worked With
Service manager
