Faulkner BMW
Lancaster, PA
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Best Purchase in a looong time and the service is A-One Jonathan had the experience of product and current warranty and service options that were conversational in nature. I did not feel I was being "sold" Jonathan had the experience of product and current warranty and service options that were conversational in nature. I did not feel I was being "sold" on anything- He did however point out some available services attributed to the Faulkner dealership. And I have used the loaner car program as well as the vehicle pick up program which helps schedule services around my time constraints. The service department is responsive and communications are professional and prompt. It also helps hen everyone, I mean everyone's attitude is positive and welcoming, from the person that holds the door greeting you as you drive into the service bay, to the person saying good bye until next time. More
My experience with Brandon Gentile at Faulkner My service calls are always pleasant and I am informed of progress and offered a loaner car given adequate lead time. I recommend Faulkner and Brandon My service calls are always pleasant and I am informed of progress and offered a loaner car given adequate lead time. I recommend Faulkner and Brandon for their excellent service and quality repairs . More
Excellent Sales Team and Overall Experience I drove 3.5 hours from Pittsburgh to purchase a used car from them. Overall, the sales service was much better than my local dealership. The car is I drove 3.5 hours from Pittsburgh to purchase a used car from them. Overall, the sales service was much better than my local dealership. The car is amazing. Price was fair. Staff was very friendly and knowledgeable. They made a long distance transaction easy. Would defiantly do business with them again. I wish I was closer to their dealership to get the car serviced there as well. More
Took 50 minutes and 4 calls to get an update on a car that was in for repairs. Was then told the car hadn't even been taken in yet - more than 4 hours after the appointment time. Extremely poor communica that was in for repairs. Was then told the car hadn't even been taken in yet - more than 4 hours after the appointment time. Extremely poor communication. They have made it clear they do not care about customers or give any consideration to their customer's needs when it comes to having a car repaired. Was told my car would be the first one in the morning - as of 1:00pm, it still wasn't in. Was told that I would be contacted in the morning with a diagnosis and estimate (both in price and time) - no one ever called, which is what prompted the 50 minutes and 4 calls to get the update that no one had done anything. Update: Just spoke with service director. They are fortunately arranging for a loaner car while they fix my car. I will update this review based on the outcome. Update: Ended up not leaving my car with these people. The "loaner" was not what expected - they were going to call Enterprise to pick me up... seriously. The quote sheet they gave me listed the prices of parts as 53% higher than another nearby BMW dealer, and labor costs at 168% higher than the same nearby BMW dealer. While this may be a great dealership for purchasing a car and then getting service for the car you purchased from them, they are absolutely horrible to anyone who didn't purchase their BMW from Faulkner. Anyone purchasing a used BMW elsewhere, or moving to the area, find another dealer or an independent shop that won't rip you off with price, be rude to you both on the phone and in the dealership, and will actually follow through with communication and keep to their promised scheduled appointments. More
Stellar Customer Service - from sales to service. We purchased our first BMW from Faulkner in 2000. Over the years, Rob Howry has always worked with us to find just the right car... at the right price. purchased our first BMW from Faulkner in 2000. Over the years, Rob Howry has always worked with us to find just the right car... at the right price. We have our cars serviced at Faulkner also. The service department works around our schedules, picks up and delivers our cars, notifies us of costs prior to completion of work and always delivers the cars when promised. The cars are returned in spotless condition and the work is always completed correctly the first time. When our Z4 had a steering column issue, Faulkner went to BMW USA and urged them to replace the defective part at their cost. The car was out of warranty, but nevertheless Rob and the service department arranged for the repair at no charge to us. We could not ask for better service. We have been tempted to look at other luxury cars, but stay with BMW because of the amazing service we get from Faulkner. More
Relatively new to Lancaster, I had heard many of my friends, neighbors and coworkers praise the Faulkner BMW dealership and staff. When the time came to trade in a Japanese luxury sport sedan, I spent friends, neighbors and coworkers praise the Faulkner BMW dealership and staff. When the time came to trade in a Japanese luxury sport sedan, I spent quite a while researching cars and dealerships, test driving several brands and interacting with a wide variety of sales people. I am delighted with my new 328, pleased with the entire shopping experience at Faulkner, and impressed with the time and attention Rob and Tommy gave to us during one of the busiest weekends of the year. More
Knowing that we would be shopping around for best price, Greg took the time to let us test drive the car we were interested a few times, and then assured us that he would win our business. We did find a gr Greg took the time to let us test drive the car we were interested a few times, and then assured us that he would win our business. We did find a great price at another dealership, but without sharing that price with Greg, he beat our best offer and then made sure we also got the additional rebate from BMW. He has followed up since our purchase to insure that everything was as it should be. We would highly recommend Greg and the dealership to any of our friends! More
Tom and Jonathan are great ambassadors for Faulkner. Professional, knowledgeable, helpful, courteous. Considering a purchase and changing my business from another BMW dealer to Faulkner Professional, knowledgeable, helpful, courteous. Considering a purchase and changing my business from another BMW dealer to Faulkner More
This is my 6th BMW. I came to Faulkner due to the conistent professionalism and attentiveness of the staff. Specifically, Rob Howry has been terrific in helping me find the right car for both me and conistent professionalism and attentiveness of the staff. Specifically, Rob Howry has been terrific in helping me find the right car for both me and my wife. Helping me find the right car can be challenging, but Rob patiently focuses on understanding what I am looking for instead of making a quick sale. He follows up on a regular basis to make sure both my wife and I are satisfied. Ricky Wood has also been very helpful and last year he even helped me find a Nissan for my son at a Faulkner dealership. I purchased that car the same evening that I called him. I live within 5 miles of 2 BMW dealerships, however, I drive 50 miles to work with the team at Faulkner and will continue to do so in the future. More
My experience with Faulkner BMW and Greg in particular, has been an very good one. The right amount of attention, without being pushy, deep knowledge of the cars sold and his efforts to get the right car has been an very good one. The right amount of attention, without being pushy, deep knowledge of the cars sold and his efforts to get the right car for you, Last but not least, combined with hassle free 'real life' pricing of cars and trade-ins make it enjoyable to do business here. More