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Faulkner BMW

Lancaster, PA

4.8
147 Reviews

1530 Manheim Pike

Lancaster, PA

17601

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Showing 147 reviews

September 07, 2023

Purchasing our new 2024 BMW X3 was a very smooth experience, the deal they offered was reasonable. Would deal with them again. Have not used the service department yet. More

by ampdme
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Schaub, Brandon Geib
June 17, 2023

Wasted an entire day trying to get information from the internet department, only to eventually get a voicemail with no requested information. Not a good experience, didn't seem very interested in my busin More

by z0lt3c
Recommend Dealer
No
Employees Worked With
Not disclosed
January 05, 2023

Just purchased my 4th BMW from Faulkner BMW, all 4 from their best client advisor, Greg Schaub. Greg worked with me to put me in a 2023 X1. It was a no pressure sales experience and from my previous exp More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Schaub
May 29, 2022

The parts department is selling fake BMW parts. The manager did not refund. Very unreasonable. More

by Rip-off
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Buyer be aware
December 29, 2021

I'm asking what there best price is regarding a 17 Lexus RX. They send a generic email, and not answering my question. I replied, and asked them again the best price, a few days later I receive an email say More

by jmen88
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Generic email from accouncement
August 30, 2021

Faulkner BMW treated me with nothing but respect and courtesy during the entire process from trade in to handing me the keys. Jon even took the time to go over how everything works from the iDrive syste More

by R. Krout
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hoxworth
July 04, 2021

Got my headlight replaced and now entire headlight system is on the fritz and whats sad is i brought my car from faulkner and they wont even contact me to set up a appointment for the problem to be looked at More

by BrendanHatrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
April 22, 2021

Bryan and Bret made our BMW experience out of this world. Their knowledge and passion for the brand was inspiring. Having them get us into our Bluestone Metallic 2021 430i convertible was truly amazing. This More

by Sherry S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Watson, Bret Sassaman
January 07, 2021

I purchased a new $67K car a few weeks ago and was not particularly pleased with the experience as it took over an hour to verify my military service for a small discount on the car. Additionally, I was More

by Larry5527
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Graig Schaub
July 16, 2020

I was a little disappointed in the beginning since my check engine light came on again after recently taking it out of their shop from it being fixed two times, I was a little bit over the top with my fi More

by Dakota Becan
Recommend Dealer
Yes
Employees Worked With
Mechanics
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